Iowa Truck and Trailer in
Altoona (IA)

I used to have great luck going to this shop, weather it’s to get a hose fixed, do wheel ends; or a clutch. Now I can’t even take my truck there without having to worry if it’s going to have problems. In the past 2 months I have spent over 6k at this shop, which in return I had to get EVERYSINGLE thing fixed that they had fixed. They couldn’t even get a hose to stop leaking. Had to redo wheel ends THREE TIMES, somehow some way the tech cross threaded the nut onto the spindle, threw all brand new parts at my ac system trying to fix it which never worked, I had to figure it out myself and all it was, was a 13 dollar plug. Couldn’t get a rubber hose to stop leaking, lost the cap to my power steering reservoir, the list goes on and on. Good luck getting ahold of the service manager to try and make things right.

Most of time that I went this shop I left with disappointed. I brought 2020 Volvo shaking roughly. They told me they can’t find anything the truck and they charged me $861.89 for nothing. I can’t drive the truck from exit 142 and 136, I met a mechanic at the truck stop fortunately. He changed pedal sensor and that’s it. I’m sure they don’t even check my truck, they just rip off me. I don’t like dishonest.

Charged me $398 to wash off the water pump and tighten a clamp that was loose. Seems way high to me .... Oh and tripped the clock pulling the truck around front (My own fault I knew I should have logged out cause of the joy Riders )

Randy was exceptionally helpful and knowledgeable when I called on the phone. He knows his stuff. The part was ready and waiting for us at the counter. Randy and George (the best hairdo in central Iowa) were friendly and got us on our way. Highly recommend these guys!!!!

Look for another service, never come here. They over charged me to change a hose and 2 clamps for coolant. I have attached a copy of the invoice. They charged $2300 for labor which should have cost no more than $500.

This place is so terrible, words cannot describe it. My trailer's Door Latch was broken and I had to fix it on my way to picking up my pre booked load and stopped here and on my way I also bought a Door Latch for just $10+. All needs to be done was just attach the Door Latch to my trailer and they took 2 and a half days to do that and charged my $1400, that's too crazy, I could do it myself for free under half an hour if I was at home. Please never ever visit this place. they spend all their time and took days for a work that can be done in 10 minutes and in the end charge 100 more times than

After receiving a quote that was way over priced. Parts online cost 1/10th of what they where charging and nearly 300 dollars in labor for 2 screws and a plugging into a wiring harness. I decided to decline there services. After doing so the labor cost for the diagnosis jumped from 330 dollars to 412.50. When asked about it, I got some Washington D.C. style answer that didn't make any sense. Part to fix my truck online is 26 bucks it will be here in 2 days, I'm certain I can handle 2 screws and plugging on a wiring harness. They wanted 420.33 Total to fix. Save your money, go anywhere else but here. Zero Stars, do not recommend.

These guys are the most arrogant people I've ever seen. I paid $450 for computer diagnostics , it turned out that I needed to change def pomp. They wanted $3,600 for work and parts , peterbilt dealer for this job and parts ask 1800$ so this shop is go crazy , I refused to pay for such repairs and asked to do a forced regeneration, at first they did not want to do it, then he asked for $ 300 to do it

Good place. I like because they are local Iowa. Not a big company that charge a lot because of their name. Good work. I like these guys. Cheap hourly charge.

🛑dont go there🛑 these people dont know how to fix trucks they waisted my two day did nothing in my truck it was just sitting in there shop and they charged me 2200$ for nothing. i loose my two day job and money. i was keep telling then my truck just need knox sensor but they keep doing what they wanna do.

Wait time wasn't too bad. The diagnostics cost $500, and the estimated was $25000 😳. Of course we didn't do it, would probably cost more than the truck at this time, for replacing the turbo in a 2019 Kenworth t680 and a few parts related with the DEF. Crazy expensive, I don't think any small company can afford this.

We had a great experience at Iowa Truck and Trailer. Had some minor repairs done on a Saturday. The repairs run a little after closing time but these guys hung in and finished it. We greatly appreciated it. Skyler Higgins was the service/parts manager he chased down parts for us and picked them up. He definitely goes above and beyond to serve the customer. He is Definitely a great asset for the Iowa Truck and Trailer team. And thanks to Kirk for getting it all done. If your in the area around Altoona Iowa give Skyler a chance to help out.

Brought my rig in and had my front main seal replaced. Took a week to get it done. They told me hood and radiator had to come off when it really didn't. Went with them anyway cause had to get it done asap. So 6k and a week later it's fixed then I deliver and open my hood the next day todo my pretrip and they cut the wires going to my block heater and did not fix them! Then when they put my hood back on the two bolts that mount the hood bracket to the frame they welded!! I have a 99 western star 4964 in order to replace the hood pivot those 2 bolts that they welded have to come off so the main bolt that holds on to the hood pivot can come out so now if I have to change my hood pivot for any reason I can't! I will not be giving them my buisness again!

I had an issue with my trailer and was several hundred miles from home. I called ahead, stopped in, and these guys got me fixed up and back on the road within an hour!

We came in for what we thought was going to be just a 3 axle alignment. Truck was pulling hard to the right and front end shaking bad. We got there and they pull it in right away. They end up having to call Kevin. Kevin says do this and that and it should tell us exactly what's going on. We had an alignment done in October 2022. They were astounded by what the previous company had done for the alignment. It was bad. So they asked to keep truck over night and start fresh in the morning. They offered us a ride to the hotel and then picked us up in the morning. Unheard of! They know what they are doing and treated us very well. We will definitely be back and will be sending folks their way. Old school business with lots of care and passion for their job. Kudos to you Iowa Truck And Trailor. 10 🌟 🤩 ⭐️

Came all the way from New York to this place in order to find wheel hub cap And all trucks stops on I-80 were running out of it And the guy in parts department waited for me it was late night I was unsure about the size so he picked up his own truck and drove it the island of pilot just to see which wheel hub works good That man is amazing Salute to him and he didn’t charge anything to me Because he said payment department is already closed And merry Christmas ❤️❤️❤️

Ted at Iowa Truck and trailer saved our trip. Our travel trailer blew a bearing on I80 and Ted worked very hard to find the right parts and even provided extra tools and supplies required to replace the whole assembly. We called multiple places and nobody seemed to know what bearing hub assembly we needed. But Iowa truck and trailer knew instantly and had 3 of them in stock! They are even open late. Excellent customer service and the know how to get whatever repair you need to your trailer done!

They found the problem I had ( a vibration) didn't like the answer because it cost 6300 to fix. But they finished the work 2 days ahead of when I expected. Also found an exhaust leak that needed repair. Techs are professional and detailed. Allan (the service writer) is dedicated. To customer service. I will use them again in the future. It's hard to find competent heavy truck mechanics nowadays

Iowa Truck and Tow is a good place to find heavy trailer and big rig parts. Unfortunately for me, I needed items for a 2 wheel car dolly, which they didn't carry. However, the gentleman who greeted and assisted me, was able to tell me where to find what I needed. They have a terrific display of parts on hand as you walk in. The best part is that they are open most days until midnight. I would recommend them based on the help I got from the staff!

Tyler was a huge help, set me up with the tarps I needed for a decent price. Good inventory of stuff, helpful peeps.

CROOKS, beware!!! And this is not first time with this kind of behavior, read the other negative reviews. I took my truck in for a DEF heater line one fault code because Freightliner had no opening. Freightliner advised that it would be a quick fix so I tried this place because it was close. I shared with them the information from freightliner via an email. They said they could replace the heater line. They took my truck in at 3pm and held it to closing (11pm). I questioned on many occasions regarding the time as freightliner stated a quick fix. Shortly before closing time they reported that they didn't have the part to repair and that mechanic worked on the truck for 8 plus hours trying to diagnose the problem???? No diagnosis was need as Freightliner sent over what the issue was. They tried to charge me for 9 hours of mechanic service, I refused to pay so he drops to 3 hours. I pay as they held my keys. I then go to Freightliner the next morning and share my story. They take the truck in repair within an hour. Freightliner and another truck service in the area agreed that this was a money grab and that it was no way that it took Iowa Truck Service 8+ hours to only do a diagnosis. I have since reported them to BBB and filed a dispute with my credit card company.

Great place! Called them at 5:30 with a somewhat minor problem and they pulled me right in soon as I got there. Had me on the road 90 minutes later. The repair cost way less than I expected. A dealership would've easily charged 3 times what they did and taken 2 days to get it in. Will definitely be back if I'm in need of repairs in the Des Moines area.

My boss sent me in to pick up a part, which he had called ahead to get me back on the road. The time spent calling ahead was wasted. The part was on the counter, but paying for it was the problem. No, I don't have a PO. Doesn't he have an account with you? No, I am not him, I am the driver needing the part. He needs to authorize me picking up the part? And he needs to authorize me charging it to his account. Here! Use his credit card that he provides me. Yes, I was impatient. I had to install the part and drive an hour and a half, hopefully getting there in time to load. My boss did all he could to speed up the process, only to have it be wasted.😡

FYI - GATR (Volvo dealer in Des Moines) is less per hour on most jobs. Call and get estimates before you decide where to go. Seek repairs elsewhere. This used to be our go-to place but has recently been awful to work with. Here's the story of one truck: Had a part replaced (pass-through) that houses the clutch master cylinder. Quoted $1,300+$130 part. Tab was a nice $2,400+ surprise. Truck was back in the shop less than 3 days later because against our request, they didn't replace the slave cylinder. Another $800+ tab. Two days later, truck was back in for the same issue. Oh so generously, that one was on the house. Air leak by the pass-through and feedback at the TPV was reported. (Edit: Truck was in about 3mos earlier for a new TPV and air leak in the dash. That turned into a $5,000+ tab. Staggering.) They "couldn't find any air leaks where we told them" but found one on the rear air bags and one under the cab. $420 bill. Makes sense..... I took the truck back a week later and had a service writer come out to the truck and listen to the air leaks by the pass-through and TPV. Magically, they found the air leaks! Another bill for this job since they "couldn't find the leaks" the previous time it was in. All about the dollars. Loyalty and doing right by the customer (especially a long-time customer like us) is not what they're about anymore. The above-referenced truck was taken here for trailer light issues. Apparently, it took $2,500+ to locate the green cord that runs under where the driver's feet are. it had corroded through and after replacing it, the lights work fine. What magically didn't work from there forward were the windshield wipers or the bunk fan and the driver's side floor mat was missing. We finally had an opportunity to get the truck back down to them. They're asking for $1,170 to replace the blower motor and windshield wiper motor because they coincidentally went bad during the time that the truck was in their care and was dove into for electrical issues. Staggering.

This is a great place to get work done. Came off the road at 10 p.m. and they had me in in under 15 min (called ahead) they worked on the truck till 12 and then only stopped die to they didn't have the parts and the parts place had closed. They allowed me to sleep on lot and had my truck back in at 7 the next morning. Only hold up then was getting the parts store to get the parts. Was back on the road by 9 and everything is working excellent. The employees were very professional but left you with that your one of us attitudes and made me feel great for going there.

Could not have asked for a better overall experience from the time I walked in the door. Polite, professional and allowed me to complete a ten hour break on the property after repairs were complete!!! Thank you day shift, also Maddie and Kirk for truely caring about us driver's!!! And I can't forget the parts guy either, he gave me a notepad.....

It will take A LOT for a better rating! They can start with way better customer service in the daytime hours. And then putting and KEEPING the mechanic requested on our truck. I can really go on and on.... 12/29/19 Things have gotten a bit better. We have to stay on top of things here and be a bit demanding on who can touch our truck. But the staff is friendlier and the repairs are holding up. 1/25/20 Mechanical/Customer Service went above and beyond to fix our equipment to perfection. I cannot thank Kenny, Dustin, Draven and Gary enough!