What clients say about Gerber Auto Care in Webster City (IA)
I put new tires on my pickup, had these guys align it, I had to take it back with less than 6000 miles to show them how bad my tires were wearing. He blamed it on front end parts even though it was a completely new front end. So I entertained it and replaced what he claimed was bad and took it back. He did it again and it was worse. He ruined all 4 of my tires and would not stand behind his work one bit. 1500 bucks out the window. Quality isn’t in his work.
Mr. Bates, the estimator there is a great guy. He helped us on a minor issue and REFUSED payment. Gerber will get all our future business and referrals (I'm an attorney so I have lots of clients who have auto accidents and need body work).
Gerber Auto goes above and beyond expectations! They treat your car as if it were there own. There work is fantastic and the prices are most reasonable. I will always go to them for all my car needs!
Our first experience at Gerber was great! They offered a ride and delivery of my vehicle which made my day much smoother! Thanks for the great service and work.
Great customer service and the shop itself is immaculate. You can tell the owner cares about his staff and his crew are all top notch. Prices were very good
They took forever to even diagnose my car then quoted me almost double of what it would actually cost to fix it cause " they didn't want to work on it" they will never get another penny from me
We moved to Webster City 6 months ago,I needed tires and an oil change. We took my car to Gerbers and they were awesome! I highly recommend them. We will be taking our vehicles to Geber Auto Care always. Thanks you guys rock.
Had truck trouble just passing through, stopped here as it was the closest. Outstanding service! Got the truck right in, repaired and back on the road faster than anticipated. Josh at the desk was super pleasant to deal with. Highly recommend!
My mom took car in told them this was her only transportation and with out hesitation they gave her a car to use until hers was done this is a service not to many can offer thanks guys
I would hands down recommend this place for everyone!! Not only do they have excellent service and very positive help! They do a phenomenal job!! I wouldn't hesitate to do business with Gerber auto care again in the future!
I've always had great service at Gerber Auto! They are very personable and never try to talk you into services that are not needed. They are also trustworthy and dependable!
I needed an oil change but had to leave my hometown earlier then expected due to a death in the family. As we were driving east on highway 20 my cars oil light started beeping faster then normal. I googled oil change near me and this place came up. Pulled in and didn’t know I was speaking with the owner until we chatted a little bit. Great guy and took care of me quickly, so we could get back on the road. Definitely recommend!!
I brought a vehicle in today to receive an unbiased pre-purchase inspection on a car from a local dealership, and it was a great experience. The staff were all friendly and very helpful, and I left the shop feeling confident in my decision to buy the car.
I drive to Webster City often for work and last week my heater went out on my way there, so I stopped in to Gerber's Auto Care and asked them to top off my engine coolant (I knew I had a leak). I was getting ready to leave and an employee unfortunately backed into my vehicle, causing damage to the front end. They gave me a loaner vehicle to use and repaired EVERYTHING that was wrong with my vehicle. They even vacuumed out my front seat. I had never done business with them before, but will most certainly be back to thank them again because my car is better than brand new. They have good and honest employees who treat their customers great. They turned my stressful situation into a "blessful" situation. Two thumbs up and five golden stars!
I've used this place 3 times now and have gotten excellent service each time! They get me a diagnosis quicker than anywhere else I've been to, give me an estimate and get permission beforehand, and did a professional job with the repair! Always going to use them in the future!
I am from out of state and my starter went out. I needed to get home and they got it in first thing the next morning and got me back on the road. Thanks Again
Gerber Auto has had my business for over 13 years. They are honest and friendly and always get my vehicles fixed quickly. Excellent customer service, as well. They understand how important repeat business is and treat their customers accordingly.
Doug and his crew have always taken great care of our family. With 5 vehicles on the go all the time, they are always prompt to get us in, diagnose issues promptly, make sure they explain the problem thoroughly and give us options before fixing anything, which I appreciate very much. With 3 kids going back and forth to college, some a few hours away, having a safe reliable vehicle is imperative. If we ever have a mechanical issue come up, Doug has always been awesome about fitting us in and making sure we're well taken care of. Very customer friendly shop, good hometown family values. The pickup/drop off option for our vehicles for regular maintenance or repairs is so handy and one less thing I have to hassle with - LOVE that feature.
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