Willard Garage in
Waukee (IA)

Took my daily driver in for fluids service. Transmission, Transfer case, Cooling system, Rear Differential, Brake Fluid. Also, had new spark plugs installed. Michelle at the reception desk solidified my 5 star experience. She’s fantastic!!!

Staff was awesome to work with, it was great to get to hear from the mechanic actually working on my vehicle during the process. Communication was fantastic throughout the process and service was timely and extremely reasonable. Couldn't recommend this shop more.

First time customer at Willard Garage. Very pleased with the professionalism I was shown by Michelle Peters when booking my appointment. She was very accommodating regarding scheduling and the use of a coupon I received in the mail. Was able to get our vehicles in the next day and the service and cost were excellent! Highly recommend!

Another shop told me the tierods on my 2022 luxury SUV with only 25K miles we seized due to corrosion and had to be replaced to the tune of $1,900. A friend suggested getting a second opinion from Willard and I'm so glad I did--they were able to align the tires without any issue whatsoever and found no evidence of corrosion, cost me only $160. Talk about a reliable and trustworthy mechanic!!

Terrible. DO NOT BRING ANY EUROPEAN CARS TO THIS SERVICE STATION. The coupon advertising a $69.99 oil change is a lie. My bill was over $170 for a 4 cylinder oil change and tire rotation. I declined their offered $502 battery and $1560 for four 18" tires. Two employees had to find a service manager to attempt to explain multiple upcharges. Avoid at all costs.

Excellent locally owned garage. We take both our vehicles here for service and repairs. They do a great job of communicating over text and pricing is fair. Would recommend to anyone in the area.

Outstanding customer service and transparent communication-the type of folks who you can trust with ANY vehicle questions, repairs, or general guidance. I wish I could leave them a six-star review; they are the best!

Very impressed with the service! After getting my vehicle inspected by a dealership I was not happy with the price they quoted me at nor the service that I got, I looked up Willard based on their reviews, and was not disappointed. Every good review that you read is genuine! Glad I found a locally owned garage to work with again!

Headlight replacement Service was able to do the same day. Very efficient and wait time was minimal. Everyone I've met are friendly and customer centered.

Asked around for a reliable shop to take our vehicles to. Many locals recommended Willards so I gave it a shot. I had an oil change in and out about 45minutes. The staff and owner are all kind and make you feel valued.

Over the years, Willard Garage has helped us with a variety of repairs, from routine maintenance to more complex engine issues. The staff always takes the time to explain the problems and possible solutions without any pressure, which makes us feel confident in their recommendations. We especially appreciate how quickly they respond when we have urgent needs, and their willingness to fit us into their busy schedule. Their dedication to excellent customer service and trustworthy workmanship is why we continue to rely on them for our automotive needs.

The staff at Willards was exceptional throughout the process of getting our car fixed. Constant communication, professionalism, and just pleasant to talk with. Don't take your car to another shop without getting Willards to look at it first. We appreciate the work!

My Toyota was struggling. They ran a diagnostic and showed what was needed from immediate to sometime in the next few months. Oil changes and tire rotations are great but finding a good mechanic that can find and fix problems and give you some timelines meant a lot to me. The best part was how fast they worked. My car would have been out for a week at some of the other garages but these guys knocked it out within 24 hours - a huge relief with my chaotic schedule. The Willard’s are the best. I won’t go anywhere else.

Having the luxury of car repair and service at our 70 year family business, I was admittedly spoiled. With the sale of our business, I was looking for a car repair service who would offer the same trustworthy and honest service I was accustomed to. I definitely found it. I was greeted the minute I walked in the door and was assisted in scheduling an appointment that worked for me. I told them I would plan on waiting for the repair given I had no way to get home. I was quickly told they had "loaners" for my use at no cost (except gas) and assured one would be available when I returned for the repair. I was advised at that time also of some of the fees to expect (diagnostics, etc.), so no surprises. When I took the car in for my scheduled appointment, I was again greeted immediately, and said my loaner was ready. I was accompanied to the loaner and advised I would be called once the issue was identified. The tech called, gave me an update and he thoroughly described how the repair was completed (in terms I could understand) and the total due. Willard Garage seems to have the secret for success, and honest and trustworthy service for their customers. I highly recommend!

The folks were very personable and most professional in taking care of my Ford F250's wheel alignment problem. What needed to be done was clearly stated and expertly performed. Highly recommended.

**Outstanding Service and Communication!** I recently brought my Ram 2500 to Willard Garage for some heavy-duty maintenance, and I couldn’t be more impressed with the experience from start to finish. From the moment I dropped it off, the team kept me consistently updated and informed about what needed to be done and what it would take to get it done right. Their communication was top-notch—clear, timely, and professional. I always knew where things stood, and that gave me real peace of mind. The work they did was thorough and high-quality, and my truck is running like it should. I’m extremely pleased with the service I received and highly recommend Willard Garage to anyone looking for honest, skilled, and reliable automotive care. They’ve earned my trust and future business!

Love their service! We brought a vehicle in with concerns about the brakes. They checked it out and let us know everything was OK. We really appreciate their honesty!

I've been using Willard for over 15 years and it's always been a positive experience. They have great people working for them and always do a great job with communication and very professional. They are very thorough with their inspection process and get to the root cause of the problem. I appreciate they offer a loaner car service as well. Very trustworthy company and highly recommend!

I’m new to the area and so glad I found Willard Auto Garage! They were great to work with—friendly, professional, and clear about the repairs my car needed. The process was smooth from start to finish, and I really appreciated having a loaner vehicle while mine was in the shop. It made everything so much easier. I’ll definitely be coming back here for any future service.

This is our first visit to Willard Garage as we just moved here a couple of weeks ago. Staff were courteous and professional, scheduling was easy, and the work is just as we had hoped. We'll be taking our second vehicle here in a couple of months for service as well!

I had my car worked on at Willard’s and couldn’t be happier with my experience. The shop is clean, everyone I talked to was friendly. They made it easy to get my car repaired and even provided me with a loaner. I never felt pressured into extra work, and I left confident that I was paying for honest service. Definitely recommend having your vehicles worked on here.

We have been taking both of our vehicles to Willard Garage for the past four years. The services we have received have been excellent. I especially appreciate their thorough inspections and recommendations for timely services which have helped us avoid costly future repairs. We will continue to trust our vehicle maintenance to them!

I have been with Willard garage since it was just Brian and Peggy Willard (with perhaps a mechanic or two in the back). They are an honest, hard-working team that now includes as well Michele and Elizabeth in front, Kevin corresponding with customers about what’s recommended and what needs to be invested, and several more mechanics. I attended the ribbon-cutting at their brand new location and was duly impressed to see their pastor and other prominent members of the Waukee community there. And—did I mention?—they help me as quickly as they can with even the most mundane of issues that arise in my small fleet of vehicles. I do recommend them highly to everyone I talk to about vehicle maintenance. I also simply stop by to say hello most days, as I workout at the nearby YMCA. They are simply fabulous.

Very professional, knowledgeable and friendly. Bought tires there a while back and now had my exhaust replaced. Service is top notch.

Recently I had my car scheduled to be serviced at Willard Garage ! The day before I received a text reminder of my appointment ! When I scheduled the appointment I called attention to a very small insignificant part that would be a good time to have , however prior to my appointment they called me concerned about the price of $ 147 . for which I would have guessed about $ 10. and asked if I wanted it before surprising me !My car was serviced , tires rotated and all was clean and tidy and sooner than expected ! I was and am very happy with WILLARD GARAGE and everything that I have had done there ! Very cordial ! Larry Waage

Willard Garage used to be my favorite auto shop. They were helpful, trustworthy and worth the money. I dropped my car off overnight for an 8am appointment. Around 1pm I finally called them to ask if my car was done. Kevin told me they found additional repairs that were needed and asked if I wanted updated estimates. I told him I would like that and he kindly rudely asked "so you don't want to do any of that work today?" I knew of 2 repairs they suggested previously. I asked of the 2 which were more pressing. Then he told me they found a transmission leak but he wouldn't have time to locate the leak and fix it today. They had my car for almost 5 hours but couldn't pick up a phone to call or text me with an update? The time before that I had gotten pulled over for no brake lights. I took my car in to fix the brake light when they told me I would need the entire thing replaced because it was led and not a single bulb, a $440 fix. When discussing possible issues that could cause that we spoke that it could be a fuse that needed changed. Brian suggests that I go to an auto parts store and flirt with them so they would help me replace a fuse. Turns out, I just needed the tail light bulb changed. They are correct, the led light did go out and that will require I replace the tail light assembly but all I needed was a light bulb changes so I didn't get pulled over again. The owner could have kept his sexist remarks to himself. So, if you enjoy no communication and sexist remarks, this is the shop for you. When I moved back from Florida years ago and first went to Willard's it was great. I recommended them to everyone but that's not the service they give anymore. It's disappointing because I thought I found a shop I could trust. Shame on you, Willard.

The owner’s detailed response confirms everything you need to know - stay away!! Furthermore, they did not offer any type reimbursement… not even the vehicles tow. Under no circumstances should you engage with this service provider. I recently had a vehicle service performed for minor engine repairs, strut replacement, and lug nut tightening. However, the service technicians failed to secure the lug nuts, which resulted in the erosion of the wheel threads. Tragically, the front tire came off while my daughter was driving her vehicle. The subpar quality of the work and the lack of customer service are unacceptable and pose a significant risk to safety and lives.