What clients say about Heartland Tire & Auto in Waukee (IA)
Honest, no nonsense service. We have been going to Heartland for years now. The techs are friendly and won’t try to sell you something you don’t need. Service is always timely.
The worst place I've ever been to. My car had the check engine light on, and they charged me $641 to fix it. They did it on Friday, and by Saturday it was broken again with the same problem. I took the car back, and they couldn't fix it and wouldn't give me my money back. They made up two different stories to avoid giving me my money back. I advise you not to go to this place. They're only interested in money, and once they have it, they won't give it back, even if they do a terrible job. I recommend you don't go to this place; they're scammers.
EDIT: I previously had given this place a 5 star review but have since changed my review due to my last visit.
We had our car for an oil change and to out new rims on, and some brake work. While there, they managed to break the emergency brake and while one guy talked to me, the other called my husband and glossed it over as it breaking while they did something else. When it'd worked fine before. But my biggest issue was: right after we left, our steering wheel would shake violently while driving on the interstate and freeway (right around 60 mph). I know this is from the vehicle not being balanced right-which is a service we paid for. But I was fed up. We took our car to another place and had it checked. Yep. Out of balance. After getting that fixed, cheaper than the job we had paid Heartland for, we also discovered the oil change was done leaving her low.
Now I waited a bit, debating if we wanted to bother with this review. I get people have off days and bad days, but finally I decided to do so because we have paid quite a bit of money to this place. We used Heartland quite often.
So my advice: don't let how nice the guy at the counter sounds make you go here.
I needed a tire repaired and I had a short timeline to get it done. Thankfully the crew at heartland was able to get it done quickly and was able to meet my deadline. Would definitely recommend. Fair pricing and great service.
I’ve been going to Heartland ever since I moved to Des Moines for college about 10 years ago. My small town auto shop suggested them from back home! They have always provided exceptional service + they are super quick and accurate! You can tell they really care about their customers. I ended up buying tires here instead of my dealership & I’m glad I did (they’re lasting longer, free rotations & were cheaper!). As a young woman - I don’t know much about cars but they explain everything in detail to me & I’ve never been steered the wrong way. I trust them fully! I will never go to another auto shop - this one is the best!
Spent over a thousand dollars to get my brakes replaced, and these tools somehow completely disconnect my parking brake. Then I'm told I have to schedule an appointment weeks out to get it fixed, when they should've just done the job I overpaid them to do.
Update: after they did another $1k job they realized they didnt even diagnose the problem correctly, and cant fix it. I now have to spend more money towing it somewhere else aswell as waiting 2 more weeks after waiting a week and a half for them to not properly diagnose what was wrong. They were too eager to take my money for quick work and were not concerned to actually get it fixed. Lesson learned about this place, typical mechanics. find someone else
Took my daughter’s car in for a check engine light and a coolant leak. After 2 days and $1,000, they replaced the radiator—but the check engine light was still on and the coolant is STILL leaking. When she brought it back immediately, they said they never ran a diagnostic and only replaced the radiator. If we wanted to actually find out what was wrong, we’d need to bring it in some other time and that there was probably “a whole bunch of stuff wrong with it" with zero specifics.
No accountability, no clear answers, and they were incredibly rude. Totally unacceptable. Won’t be going back.
They fixed my Honda in a timely fashion and now I have 0 exhaust leak. It was a price my budget could handle which I greatly appreciated as well. Good experience. Dropped it off in the morning and had my car by the time I was off work.
needed a big alignment job done for my older Chevy pickup and read amazing reviews about Heartland. truck looks and drives 100% better after the alignment. the staff is friendly and knowledgeable, shop and waiting area are clean and price is on point. would not hesitate to bring any of my vehicles here for service.
This was some of the best service I have ever received. Super responsive and got me in and out in 30 minutes after a blowout on the interstate. Would highly recommend Kelly and his team!
Discovered a screw in my tire on a day when roads were shut down for a blizzard. These guys were the only ones still open to work with me, and got an appt scheduled for a day later. When i arrived, i only sat for 30 min, and was only charged $30. They were highly helpful and respectful the whole time.
I've been taking my car (and other family vehicles) to Heartland for about 8 years. They've done a great job overall for many different kinds of auto service. Most recently my 2011 Acura TL with 259,00 miles needed a new oil pan. Due to the age of the vehicle a special tool was needed to repair some of the threads that had worn out over the years. They ordered the tool which arrived in one day, made sure the new oil pan was installed properly, and sent me on my way. In my opinion, they went above and beyond taking the steps they did to get me back on the road as quickly as possible. Kelly and Johnny and their team did a great job (again!).
I've visited this shop twice: once for a tire issue and brake inspection, and again to purchase new tires. Their honesty is truly commendable. They didn't try to upsell me or recommend unnecessary repairs. I appreciate their straightforward approach and thinking of what's best for me
I've used Heartland Tire in Waukee for years. They have always done good work for me, and been very friendly. Recently I found a nail in a tire an hour before close on a weekend. They were able to get it in and get get it fixed for me quickly even though they were busy with other jobs and closing up for the weekend! Kelly is always willing to try to help customers.
Had a nail in a tire, and this shop was awesome. Great experience from start to finish for this somewhat standard repair. Tried dropping in after a call, and was told I best they could do was for me to drop it off. That didn't work so I headed home. By the time I got there they were calling me back to say "hey, we didn't know that was you, we were holding a slot!" That's what I get for being in a hurry to leave. So they made me an appointment for later in the day. I showed up ten minutes early. They had the vehicle on the lift about five minutes early and knocked it out quickly. Good price, good repair. Clean shop, clean and comfortable waiting area, friendly staff. They will be seeing me again, though hopefully only for service and not repair. This is for the Waukee location.
The owner really takes care of his customers . Time and time again, this place has gone above and beyond to provide the very best care! We have been coming here for our tires for two years and now trust this place with our teens vehicles. Highly recommend !!!
I haven't had to go here in several years because my son now does work on my vehicles. But when I did go-- TOP NOTCH. Kelly is a good dude and pleasant to talk to and will give you some insider info on autos etc if you ask.
Just switched over to Heartland to support a smaller business-very impressed with my first visit! Ended up needing new tires too and they helped with picking out the best tire for my vehicle. I would definitely recommend these guys!
Quick and great pricing for services. The guys there are honest and transparent and very friendly. Ive gotten tires, fluid flushes, and other small services and always have had a great experience. Overall a great choice for a mechanic, they operate with a lot of integrity.
Kelly and everyone at Heartland operate the best auto shop in Iowa. They diagnose the issues quickly and the pricing is more than fair. At other shops it would cost me $1k-$2k more. There’s been times I wasn’t even charged at all! I’ll always take my current and future cars to Heartland.
Kelly went above and beyond. In addition to putting on new tires for my wife’s jeep, he also pointed out a couple other things to check out. This led to some major savings as we are getting both issues fixed before her warranty expires. Outstanding customer service and attention to detail. Strongly recommend working with this company!
Kelly and the team of Heartland Tire have been servicing my vehicles for 13 years now. The customer service is polite and knowledgeable. They are my go-to shop for tires and oil changes. I wish I could give them a 6 Star review. Don't hesitate to take your car here.
Went down the street from here They said I needed shocks. On a car i bought off the lot 1 1/2 year and that currently had only 30,000 miles on it. I thought it was strange because it’s practically new. When I told my wife she told to go some where else. So I went to get a second opinion here. When I called to set an appointment up here they asked me details about my car and immediately when I told him the year and what the other place had told me, he said that seems odd for a fairly new car and to bring it in immediately they would check it out no charge. The nice guy allowed me to see up under my car and confirmed my cars shocks were perfectly fine. Unlike the scammers down the street this shop found something that actually was wrong with my car. He brought me in to show me 2 of my tires threading was showing in a spot I couldn’t see. They were on the verge of causing a blowout. I paid Firestone up the street to inspect my car and they dropped the ball they didn’t say my tires were in rough shape. Heartland auto is the place to go and the staff is awesome as well. There prices are fair!!
I have dealt with Kelly several times on tires for different vehicles. He is a straight shooter and a man with a lot of integrity. I purchased new tires for a vehicle last Friday and he treated me right with a great price and alignment. Today 5 days later I had a flat tire and I called him to see if he could look at it. He got me in right away and as it turned out it was our fault, we had a nail in it. Again in this situation he treated me right.I will always go back to him as long as I am buying tires. Kelly and company are first class and one of best businesses on the West side of Des Moines.
Kelly and Shawn have been super helpful and so so gracious - they take the time to talk through my car's fixes and are very patient with my questions. I went to another auto repair shop once to get my brakes fixed because Kelly was overbooked and I was quoted an exorbitant amount by the other shop. I decided to get a second opinion from Kelly & Shawn and despite how busy their team are, they were able to squeeze me in to fix my car sooner than later, and with the most reasonable price. I am so lucky I found this place, makes me feel like my car is always well taken care of!!
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