The guy who help me was a nice guy but I don't think the guy knew the difference between a truck and a bicycle! I understand people need too learn how to do there job but this was pretty sad.
Absolutely terrible workers. You ask them something and they don’t know a thing. The workers are very disrespectful. Definitely will not be going back. Not worth the money other places have better quality and better prices.
Nothing on hand. One part I was looking for, they said it was special order and they had to email corporate. What? Lol for something I can order off Amazon? I was willing to pay a little more to have what I needed that day. They lost the sale on that plus 4 calipers I was also going to get. Over $300 in sales from one person. We used to go to for parts all the time. Now we avoid it if at all possible.
So tired of people that don't care... Need parts for cars from the 70s, smug kid says he doesn't know what they are, says not many that old on the road anyway, and they are before he was born. Didn't care to learn, just not interested. If you work in an auto store you should be an auto enthusiast.
I bought the wrong headlight replacement bulb and when I went back in Josh was very helpful and ensured I purchased the correct one and even installed it for me. He also helped me pick out new windshield wipers then install those for me as well. Great customer service!
Staff was very helpful. What I needed was in stock and I was able to purchase it right away. They even went outside in the cold weather to put the new part on my car for me. At no charge. ?
I had a heck of a time with my air conditioner in my car. Both employees helped me so much with advice & the "how to" with my vehicle.
They both deserve a raise! ?
Used to be a great store. Covid forced them to adjust their hours but as of now (April 2022) they still close WAY too early. 6pm on a Saturday is ridiculous.
Needed a replacement low beam bulb for my 2012 Chevy Impala. Went to Walmart and Norbys first but they didn't have the one I needed. Went to O'Reilly's and started using the computer on the shelf for identifying wipers and lighting. A man (employee) in overalls behind the counter hollers what wipers do you need. I said I am looking for a low beam for my car. He hollers, "you are using the wrong thing" even though it clearly states wipers and lighting. He did end up helping me find my bulb but I thought he was rude and unprofessional. The conversations that were taking place while I was checking out were also crude and unprofessional. Going forward I will refrain from using O'Reilly's.
Often went here for small repairs or changes. Had asked one of the individuals to help with a battery changed since I didn't know exactly what to do, and ended up frying my alternator in the process. Went from a $200 repair to a $1000 dollars.
I might still come here for parts or accessories, but never for any kind of service again.
I'd like to preface this by saying I am a complete novice when it comes to cars. However, when I do need to make a small repair, this is the place I go. I ask when where a specific part is, they show me, provide advice, and have me out the door in no time. They're not judgmental and very helpful. Prices are fair, the store is clean and organized, and if you cant find it, they're happy to help.
Called ahead, they had the parts waiting for me. The cost was extremely fair. Had to do the repair in the parking lot, which was totally cool with them. When I didn't have two necessary tools, they let me use their personal ones. These guys were GREAT. THANK YOU
Called this place at noon and had them set some parts aside for me. Got there at 2:30 expecting to buy the parts that they offered to hold for me but nope they sold them to someone else. What kind of business is this? They did say I could wait around until 3:00 and they should have another set of hub assembles in. I didnt wait around.
The employees here are very nice and helpful. O'Reillys is the best auto parts store for me. I've never had a bad expierence and every time I need something they surprise me with their awesomeness.
They could not install a car battery for me because there were only 3 people working. Pretty sure the other 2 could've covered for him during the 5 minutes it takes to install.
They have very low knowledge of cars! Not all the employees are worthless but alot of them are! If u are not sure exactly what u need, they will often give u the wrong part! If u are not there in person to veiw the part they are giving u, they will likely screw it up! Very poor in my opinion! Even if u call in, & they tell u that they have what u need, often when u arrive u will see they didnt know what they were talking about!
Terrible customer service today. One guy on the phone at the counter (he is clearly busy I understand that) but the three guys in the back doing nothing after each one clearly saw me waiting gets me pissed. Their loss though I ordered everything from advance in Waterloo instead. Cost me about 1600 bucks
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