What clients say about Hometown Transmissions in Martinsville (IN)
They had my car for over a month then when I finally got it back there was more stuff broken on it my hood latch hood strut and obd2 reader where all messed up I strongly recommend finding a better place
Had a transmission clutch circuit open error code. Hometown went thru and determined the cause and replaced the solenoids, Sam called me from Hometown and advised I should also replace the 25 year old wiring harness within which made total sense. No errors since being service and the transmission shifts so smooth now. Great job, fair pricing and great service in making recommendations to avoid future problems!
EDIT: Turns out not great people, when trying to get a refund the woman at the desk kept on saying we would get a call back and lied about her husband not being in the store, they never called back even after multiple attempts to contact them. She also denied having basic shop tools in an attempt of blaming their shoddy workmanship on me.
Original: Great people, more than disappointing work.
I went in with a Jeep axle that needed some new bearings pressed on. After having some trouble with the parts, no fault of Hometown, they pressed the bearing on backward, and it was not pressed in all the way.
I should have taken that as a warning sign but I brought the axle back in so they could do it right. They paid for the parts and did it for free which I appreciated but I was sorely disappointed to find that the axle had angle grinder marks from the improper removal of the bearing and collar and the bearing STILL was not pressed in all the way, so much so I can stick a large flathead into the gap. This job went from 30 bucks in parts and 30 bucks of labor to having to spend 300 dollars on a new axle as the old one has been critically damaged.
Great place, Honest people.
It took Hometown Transmission awhile to get my car in the shop.
I think that speaks to the quality of their work that they were that busy.
They were unbelievably rude and unprofessional. The owner told me he “is not used to repeating himself” after telling me it was going to take a week to fix, even though I was not informed of that before. Never updated me about anything, I always had to contact them even after they said they’d call me. $1500 to fix the issue, drove it and it did the exact same thing. Called and told them about it, said they would brainstorm and call me back, and they did not. Ended up needing a new transmission and the $1500 is just down the drain. I would never go there again.
My truck is working completely fine, but I was told that my ring gear in my differential was no longer good but they put it in my bed after taking it off the truck just for me to see that it is completely fine doesn't even have the coating worn off yet
They was nice at 1st, then I paid them 2500 to rebuild my transmission on my 09 F250 and they said they would have it for 2 weeks, and had it for 2 MONTHS, and when I finally got the call it was done, went to pick it up and as soon as I hit the highway, it was doing the SAME thing, long story short, if u want a honest straight up company that will fix ur stuff right ( DO NOT USE them) and fyi, they refuse to fix my truck, so I am going to get it fixed and sue them for my money back
They had my vehicle for 3 months and after they supposedly fixed it I had to take it back 3 different times and still having issues with what they charged me a small fortune to supposedly fix! I would not recommend this place!
PS not a friendly staff and usually downright rude
Awesome place. Sam helped me with my son's car and I wasn't even there. We thought that our transmission was broken but after inspecting the car, they found that it was a coil pack and spark plugs and not an expensive transmission. They fixed it and the car runs fine now. They sound like honest people. Good job guys! Keep up the great work!
Took Truck in to check on trans transmission overheating light on transmission that they rebuild. And they charged me $50.00 to clean battery post TOTAL RIP OFF
Took them a s10 4x4. That probably should of went to salvage Yard.. they done their magic.. gave it new life. thanks hometown transmissions....
9 month update. Truck is doing great..
Also I noticed a negative comment for these ppl . That cars seem to be at the establishment for a long time...
YES THAT IS TRUE..
For example my daughter's first car has been there many month's, having transmission rebuilt.. they are allowing her to make payments on this costly repair...she works at McDonald's so can't pay all at once. To me that's a GOOD DEED not many shops will do so.. THANKS SAM &DEE.
Well I walked in and was greeted professionally, asked about my issue and gave the technician my keys. He test drove my vehicle returning with the worst news one could get from a transmission shop, a total rebuild. Gave me a quote immediately after. The price seemed fair and 36000 mile guarantee sounded great but I am a poor man and must seek another means to get my vehicle fixed.
Excellent honesty and integrity! This is a mom and pop shop, how things should be. I'm from out of town, my transmission gave out 3 hours from home. Luckily I was near Martinsville. Called another repair shop near by. They told me they take their transmission work to Hometown Transmission, suggesting I do the same.
Going there;
1. Appeared very busy (good sign for any business), yet helped me immediately.
2. Quickly diagnosed and gave me 3 options explaining all.
3. So reasonable price. Quoted and stuck to quote Spent less than I thought.
4. 3 weeks later had a minor issue. they offered towing and fully fixed to above satisfaction.
5. Quality work! Fair Price!
6. Hope I don't need to but WILL TAKE ANY VEHICLE WITH ANY ISSUE TO THIS FAMILY
If you’re looking for the right place to take your vehicle, you’ve found it. Sam is friendly, knowledgeable and I really get a feeling he cares about his customers.
We had a wonderful experience with Sam & Dee. These people really know their business, they answered all of our questions and replaced our clutch in one day. The price was good and the car is better than new.
If you need transmission or drive train work you can't do better than Hometown Transmission. Sam and Dee Neal are great people. Sam reminds me of "Andy Taylor". They are a family business that has been in Martinsville for 34 years. Their motto is "Give the customer the best service for the best price and be proud of the work you do. Be Hometown Proud!!" They live that motto.
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