Affordable 24 hr Towing LLC in
New Castle (IN)

Shout out to Daniel at Affordable Towing. AC not working, he answered all my questions and squeezed my car into his schedule. Diagnosed the problem and fixed the issue and since he did the repair, the diagnosing fee was waived. I am a happy customer and will be extra thankful the end of this week when I need to go out of town in 110⁰ temps!

I would give them a 0 star rating but of course that’s not an option. This towing company towed my son’s car and I paid them $120 cash and $30 on card. This happened April 24 and he said I would have a receipt and have been asking for one for the last week and nothing yet. I can’t continue with my insurance claim because they won’t provide me with a receipt. He has told me he has it ready and he will send it to me when we got off the phone and still nothing. My husband called too and no response. Even when up to the store and nothing. Worse customer service ever. Makes me wonder what happened to my $120 cash.

all I can say is rip off I lost my truck because the the price it was broke down on the side of the road a cop stopped and was assisting me a friend showed up to help well then it somehow turned into a trafick stop my friend went to jail and both trucks was impounded his for interfering with a traffic stop and mine because I couldn't afford the tow my buddy had a 1/2 ton Dodge truck and I had a V8 swapped ranger my buddy's Dodge was almost $300 to get back that night it was $1100 for my ranger for 2 days so I just cleaned it out and when I got there on Monday I had tool missing my raideo was gone and my speakers was gone don't trust them

They saved us!!! Fast service and kept a good conversation ?. Was stuck on the side of the freeway with a flat with five kids in the vehicle and they were quick to get to us, quick to get a tire and quick to get us back on the road! Reasonable prices too ? THANK YOU SO MUCH! I HIGHLY RECOMMEND THIS COMPANY

We had a great experience with these guys! We were camping at Summit Lake state park and our keys got locked in the truck. Unfortunately, we can't remember the guys name who came to unlock the truck but he arrived within an hour on a Sunday! Very nice, friendly and professional!

DO NOT TRUST THESE FOLKS. Never put any trust in this business or the owner. I sure hope they can sleep well knowing how they rip poor hard working people off. That try to support local businesses and do the right thing they are a very dishonest bunch of snake and Brian ( the owner ). If you need help go someplace else...This past January I slide off icy road in the country had to have it towed off was told the left tierod was all that was damaged. And 8 days later was told oh no there was much more damage there was a hole in transmission. They told us oh we can fix it you won't need to take it anywhere else.. we have a qualified mechanic to do the work. Insurance company kept asking for pictures and documentation which they said they never received. Brian the ( owner ) claims they did let the insurance company know about the hole in the transmission so we had to go back and forth and insurance company says to date they never got any of the things needed to process my claim. Come to find out they didn't have a qualified mechanic to start with. Now we are 3 months in and wash told he didn't have the qualified mechanic to fill out the paperwork that the insurance company needed and during the whole time he's charging a $75 a day and he's the one that was dragging his feet taking so long. I didn't think that this would be legal. Either way it's bad business and it doesn't say much for the man. I just know I didn't do anything wrong and almost 8 months later I'm still making my car payment and have no vehicle to drive and still no end in site. I've called and asked to get my personal things out have been told twice to meet them uptown at there shop and no one shows up. And I have not heard a word out of them and storage bill is 15000.k or something ridiculous like that vehicle's not worth that. So to others out there needing help Be aware.

Called these guys on a Thursday afternoon. Needed to get towed about a block to a tire shop, which was frustrating. They were quick and courteous. Cost me $80 but only waited 15 minutes, worth it.

I had a flat tire and needed a tow. They were very helpful, quick, and did a good job and treated my car carefully. Both the person who took my call and the driver were very nice and helpful. I would definitely recommend them! The price was reasonable and fair.

Do not trust them, broke down just outside Greenfield and they came and got my car. Owners son picked it up and towed it back to their shop in New Castle, told me the tow bill would be cheaper if they fixed it. This was on a Friday and said they would diagnose on Monday and call me, I didn't get a call so I went in Monday after work, they said oh sorry someone was supposed to call. Then they showed me the destroyed front fender on my car. They said they were already on it and had a body man that was going to fix it, wanted 500 dollars to change alternator. Then told me they ordered the wrong fender. My fault, I should have called the police on them as soon as I saw the damage to the car. Could never talk to the owner Brian, only the kids he has working at the shop, I finally insisted on Brian's number and talked to him, he told me it really wasn't his responsibility since it only happened on his lot but he was going to fix it because it was the right thing to do, told me I needed to talk to his body man about fixing it. His body man has been giving me the runaround for two months, says he has the fender and texted me a couple of weeks ago saying he had the fender and would fix it the following weekend but then ghosted me. DO NOT TRUST THIS BUSSINESS, they will say anything to to get you off the phone and then forget about you. Again this is my fault for not calling the police immediately but would have been nice if Brian was actually a man of his word but his actions say otherwise. BEWARE OF THIS BUSSINESS.

I called for a tow due to flat tire the owners son came within 6 minutes of me calling in . Was very nice and respectful . Might I add don’t stress if you have people with you I had a total of 7 people and he was able to fit us all in the cab. 10/10 recommend calling First in town. Also cheapest in town ?

My son was in an accident on Friday evening and I called the next morning and talked to the gentleman at the towing company and he gave me all the details on getting the truck out. He was very nice and since I had to work he communicated with me several times and in return I communicated with my son and I gave 5 stars because he was helpful, polite and overall experience was great! Thank you for helping my son! Theresa Willis

Giving 1 star because 0 isn't an option! Horrible customer service. We called on Sunday/Father's Day knowing a tow would be expensive but the car was sitting on the highway in a bad spot. Called around 10 am and were told we will call you back. At 12 we called back and were told they were working on a tow and would get our next. Never heard back from anyone with this company. We will never consider using this company as they clearly do not care about their customers or actually providing the services they offer.

Had to have a tow. Proper truck, nice guy and did a good job. 2 star because my tow seemed quite pricey. Was told 30 to 40 minutes and had to wait almost 2 hours. Won't use again unless other options are exhausted.

Car stolen / when found the police had them pick it up on 6th and broad they towed it to their yard at 29th and broad kept for 12 hours and total cost cost me $519.45. that's crazy. DOC only charges $19.95 The rest was all them special equipment they cannot explain to me and that was a $75 charge. And the administration fee was $150. When I called to find out information on the vehicle they refused to tell me why the bill was so high. They told me when I got there and paid the bill, then I could look at the .invoice. Very rude obnoxious and they absolutely know nothing about anything as I said they could not explain what these special equipment was and I spoke to three different people. I still have not heard from the owner still and I have left several messages. So besides getting robbed by someone stealing my car I got robbed by the tow truck people also I had full coverage but a $500 deductible so I had to pay it out of pocket. Do not use these people.

My husband and I had a scary ordeal with a flat tire that left us sitting in the middle of a median along a busy highway deeply stuck in some mud. Austin came to our rescue and handled the entire situation, making every attempt to ensure our and his safety, to care for our vehicle, and to help us understand legal options we might have given our driving experience (the tire blowout due to a negligent tire company we had just patroned). We were an hour away from home, and Austin towed our van and us the entire way back. We don’t know what we would have done without this company!

They towed my wife’s car to Muncie from New Castle. Very affordable. I paid them before it was towed because I was going to be at work all day. They called me later to let me know the car had been delivered, and the keys turned in. Very professional, and I would highly recommend them.

I had a situation where someone driving my vehicle wound up in a little trouble and my car was impounded. I live an hour away from Affordable Towing and it was a Sunday. I called and spoke with Austin who said he would ask the owner if it would be possible for me to come pick up my car. You see, I was trying to avoid the $35 per day charge that I would incur should the car stay on their lot until the next business day. Plus I had secured a ride to New Castle to pick the person up who had been driving my car so I had hoped that I could stop by and pay Affordable Towing and have my car released so I could avoid having to make a second trip. After several hours of not hearing anything I called back, spoke with Austin who told me he couldn't reach the owner. The next day I did the hour long drive to pick up my car. I paid in cash, received the keys and headed home. Approximately 45 minutes later I received a call from Austin stating I was short $10 in total fees. I asked if I could send a check, CashApp, ApplePay, PayPal or even pay through Zelle. I was told no. He also told me that if I did not return immediately with the $10 the owner would report the car as stolen and have me arrested. I was so intimidated and afraid that I turned around and headed back. When I arrived, a different person was working. I explained I was there to pay the $10 balance and he told me I could have sent it in. You can imagine my dismay and frustration. I was literally 15 minutes from my home and was bullied by Austin into returning. I don't understand why he felt compelled to treat me this way. He made an already stressful situation absolutely unbearable. So unfortunate.

Austin was awesome! We were on the phone with AAA when he stopped to ask us if we needed help. It was gonna be another before AAA could get a truck out to tow us back home. He didn’t even hesitate loaded our car up and got back to my house in no time. Thank you very much, you guys are awesome and I know who I’m calling next time I need a tow!

I had an accident on my way to work. I called this place and they came out in only a few minutes. They went ABOVE AND BEYOND for me. Crashing your car is very stressful but they made the process very easy. They picked it up for me and fixed it in only a few hours. Not only did they do an amazing job repairing my car BUT they also dropped it off for me at my work. Austin went above and beyond. The service is incredibly nice, they don’t over charge you, and they take care of you. Seriously this place is amazing! I can’t thank them enough!

Austin took very good care of me and my little one. We had a flat occure on 70 heading home to Indianapolis. He found a tire for cheap in great condition and had us back up and rolling within an hour. We made it home safely thanks to him and his great customer service.

Austin spent almost two hours on my tire change today. The spare would not drop as the cable attaching it to the car was locked up, but he was determined. Rather than giving up and towing it, he kept at it and got it off. He got there very quickly and took excellent care of me! This company will definitely get my future business!

Yesterday my wife, mother in law and daughter were stranded because of a blown tire, and needed help. Austin from affordable towing met up with them, and rather than tow the vehicle to a garage that was closed for the day, he helped them by changing out the bad tire for the spare, allowing them to get home. What no one knew was that our son had flown in to visit. He enlisted in the Marines and has been in training since December. None of us have seen him since the day he left. Because Austin helped my family, and went an extra step to get them down the road, my wife was able to see her son. Thank you.

Austin was AMAZING! He was quick getting to me and my car, he didn’t waste anytime getting my car hooked up, he was very professional, very safe, and by far the best customer service I’ve received from any business. I will be recommending Affordable Towing to anyone who needs a tow or other car services.

Austin and Steve were absolutely amazing! They came and saved me when I was stranded on the side of the road. They went above and beyond to make sure that me and my dog were taken care of and safe. I would highly recommend these two excellent guys for any towing you need done. I’m grateful for them being there in my time of need.

i couldn't get my car out of gear so i called affordable towing. Austin got there 20 minutes sooner than he said. i explained the problem to him and he knew a possible solution. he popped the hood ,connected some linkage, all of a sudden i was back in business. saved tons of money. THANKS AUSTIN. GOD BLESS.

My driver was an awesome guy! Did a great job on loading my truck and motorcycle in the bed and got me home 100 miles away! He even help me unload my motorcycle off my truck! I recommend these guys if you need a dependable tow!!!!

It's taken me a while to post this review, but I just want to say that Brian is a lifesaver! He not only provided towing services in a very timely manner, but also offered to repair our camper so we could continue on our way. He was totally committed to getting us back on the road without delay, and his prices were very reasonable. He definitely went above and beyond, and we are so grateful.