What clients say about Indy Lube Express - Oil Changes, Tires, Brakes and More in Danville (IN)
Would not recommend Indy Lube in Danville.
We dropped my girlfriend’s car off specifically for brake pads only. The rotors were replaced not long ago and did not need to be changed — the pads that were installed previously were low quality and wore out quickly. Jeff called with a quote saying the car needed pads and rotors. I told him it did not need rotors, and his response was, “Are you mechanically inclined?” That’s a completely unprofessional question to ask a customer, especially from someone trying to sell work. For the record, yes I am — I just work a lot and it was too cold to do the job myself.
He then quoted $900 for pads and rotors on a small vehicle, which is already ridiculous. When I asked for pads only, the quote was still $650, which is just as outrageous.
I declined the service and told them I’d be back Thursday or Friday to pick the car up. I ended up stuck at work and sent someone else to grab the keys — and they charged a random pickup fee even though no work was performed on the vehicle at all. No parts, no labor, no inspection beyond clicking through things on a computer. Charging a fee and essentially holding the keys hostage when nothing was done is unacceptable.
I’ve worked in a shop before and I know how these shady practices happen. Between the inflated pricing, the attitude, and charging fees for doing nothing, I would not trust or recommend this business.
Hands down good honest kind hearted folks! They were truly a blessing to me today and Iam forever thank for this business. Truly went above and beyond! You guys must be doing some right as well cause your phone rings off the hook! Good job boys keep up the work you definitely will have a few new customers coming from me! I give a shout out to the ones who referred me as well! Thank you guys for everything!
Indy Luby Express absolutely nailed it. They advertise a 10-minute oil change… and they actually do a 10-minute oil change. Wild concept, I know.
The guys inside were super friendly, cracked a few jokes, and explained everything without talking to me like I’d never seen a car before. Quick, clean, and zero nonsense.
I’ll definitely be back for my next oil change. This is how it should be done.
Only place I will trust in Danville.
Jeff should be commended on teaching young men the meaning of hard work and responsibility even more than the trustworthy and fair work he does with any vehicle that enters his shop. Can’t say enough good things about this place. 5 stars isn’t enough
Went here for the first time yesterday not long before they closed and they were very efficient, fast, and polite. I'll be going here for my oil changes going forward.
The best service you can get, with hometown treatment. Jeff learns your name your carbmakes you feel a sense of community. The way you expect to be treated when you think of a "Mayberry" type town. Just good people.
Just overall good, honest people. They don’t price gouge and they do a great job on the cars they work on. Got oil changed and full inspection on my mom’s car.
Reaching them on the phone can be tough but I think they’re pretty busy. I eventually just walked in and scheduled.
Jeff was one of the nicest, most appreciative people I’ve interacted with.
I made an earlier review out of frustration due to some current personal issues with my job and family. I felt bad by the time I hopped in the shower after work and before I finished I got a genuine call back checking on my situation and the tires.
It sounds likely that on top of that, the issue is possibly not even stemming from the tires at all, but my aluminum rims. Talk about feeling crappy about my already brusque review.
Updating review to say my apologies and show appreciation for the customer service I have continuously received from these guys, their son, and them again today.
I don't trust anyone with my vehicle as much as I trust Jeff and the guys at Indy Lube. I've been going for years. I highly recommend them to anyone. I have never felt like I was being ripped off or oversold. You can tell Jeff loves what he does and cares about his customers. Thank you guys!
My daughter’s car really gave Jeff a run for the money but he finally got it figured out and fixed and at the best price you will find since 1999! Thank you Jeff!!!!
Great job as usual. I was in line from 4:00 till around 4:45. In that time Jeff and his team did 4 oil changes topping off all their liquids, check tires, I had my oil changed and I needed a new sensor on one of the tires (said it would maybe take 25 mins to do that, they did it in 12) quick, fair, and kind!Thanks again guys!
Definitely recommend bringing your vehicle here. I was surprised and impressed with how quick I was in and out for an oil change which took less than 10 minutes. Everyone working there is super friendly with an upbeat attitude that makes you feel welcome. The owner is approachable and easy to talk to while waiting whether the conversation is mechanical or just casual.
I have been using indy lube for almost 3 yrs now. I have been using this place for oil changes and tires.
Jeff he will do what ever he can to make you comfortable and happy. Yes this place is so friendly that they will learn your name and call you by name.
Another thing is that if you any questions or concerns Jeff will help you figure it out. I have told him even if I move away from Danville I will drive every oil change or to get tired from him..
I will finish this with a simple comment.
Jeff makes sure all his employees have a professional and caring attitude. They are all very respectful..
I drive about an hour just to go to this shop.
They're friendly, do quick,quality work, and can't be beat for the value on their pricing.
I once had a nail in one of the tires I bought from them around 4 months earlier. They replaced the tire free of charge. This is my shop!
Honestly and integrity. As stated by a previous review... I live in Greenwood and brought my car in to Jeff last weekend per my sisters recommendation...I had a lot of repairs made at another car repair shop in Greenwood and after going in many times the problems still were not fixed. Jeff had my car 1 day and told me honestly what he thought. One of the things was something the other shop said they fixed, and the other had to do with the engine. After getting the run around again at my local shop I found that Jeff was correct and it was the engine flywheel which I had 11 days left on my manufactures warranty, and was able to have it replaced under that warranty. If I hadn't taken my car to Jeff no one would have gotten to the bottom of it and it would have cost me tons of money.. So Thank you to Jeff and his team!
Pulled right in and had an oil change in about 10 minutes or less. Tim helped me with the paperwork rather than eatng his lunch, which was being delivered when I arrived, and Tristan and the guy down in the pit did the oil change. They also topped off the fluids. All around great service. Thank you!
Brakes went completely out at work a couple weeks ago and they got them done in a day and a half after walking in on them half way through their day. Amazing service. Fair price. They also did my wife's car recently. Bravo guys. Thank you. Definitely would recommend
I have used Indy Lube several times and they do a great job. Most recently I asked them to check out a couple small issues. They fixed the issues and they did not charge me for the service since they were minor. Most auto repair shops would have charged me no matter what. Thank you, Jeff!
My fiancé and I don’t regularly live in this area but we come around a few times throughout the year for contractual work. We’ll absolutely be bringing our car here from now on if it needs work while we’re in the area. These guys were honest, the car was ready much sooner than anticipated, very affordable, granted it ended up being a simple fix, but it was all around an extremely positive experience. Couldn’t recommend enough!
Best place to go for your automotive needs, period. Fast, friendly, and extremely reasonably priced. Jeff and his crew are outstanding at what they do. From oil changes to complex repairs. I know a little about cars, but even when it's been something I was stumped over, they figured it out, got it fixed, and I didn't have to sell a kidney to pay for it. I highly recommend them.
Jeff and the crew always do a great job and have reasonable prices. If Jeff can't do the work, then he recommends other businesses that are able and with great price points as well. Jeff also beats other competitors tire prices as well!
I can’t say enough good things about this place! I’ve always used them for oil changes but today I decided to ask them about another issue I’ve been having with my car. Jeff was able to tell me exactly what was wrong from my description and offered to fix it for me. Should I have used them he had even offered me a ride home since my car would be there overnight. Thankfully the issue was covered under my warranty. Had it not I would have felt 110% confidence in using them. Honest, fast, and competitive pricing!
As always, great service and fair prices. Better than Wal-Mart or Jiffy Lube. The way they treat and take care oftheir customers shows that personal touch. I was in and out in less than 30 minutes with one car ahead of me. Was going to have My tires rotated and balanced but they're closing early today so I didn't want to tie them up. My go-to place. I recommend them 100%. I will be back with all my cars.
I've been going here for years and Jeff is one of the most honest guys out there. Yesterday however, I went in for an oil change and Jeff was NOT there....lots of other people were. The job was done in less than 5 minutes, my fluids, air and so forth were never checked and it was the first time I ever walked away thinking my oil hadn't been changed and I just got ripped off.
The ONLY reason I didn't say anything was out of respect to Jeff.
I have had a few questionable moments in the last year (nothing to do with oil changes and when Jeff wasn't there) so I have made it a point to make sure I don't go in unless Jeff is there....except yesterday and I have to say it won't be a mistake I repeat
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