My first experience taking my 2014 Ram diesel truck to Danville Auto was the worst experience I ever had in 20 something years. Someone recommend me to Danville Auto and said they were the best. I live a hour away from there shop thinking I was going to get great service from Danville Auto, but instead I was talked to rude by the guy who answers the phone when customers call in , his name was Carl, seems like to me they were trying to rack up a big bill. Just because I was asking a lot of questions about them trying to charge me close to $7000 dollars just to put a heater core in truck and fix a small issue with my DEF system, $3400 dollars just to put a heater core in is ridiculous and another $3400 jus t to fix a small problem on the DEF was ridiculous. They need to work extra hard and do better on customer service. Ppl need to know this about this place . I would not recommend Danville Auto for anyone to take their vehicle to, too over priced at that shop, big lesson learned for me. Again Customer Service is terrible !!
I thought I had an alternator problem but it was just a loose battery cable. So thankful that they were honest and saved me a lot of money. I would highly recommend them!!
Danville Auto just hit a home run in my opinion. It’s hard to find a good mechanic or shop that can do good work and try to build a relationship with you to get you coming back. Most of my experiences have been through the dealership and it has its issues. So going away from that and leaning on a shop to accurately diagnose what was going on with my duramax and repair it, was a bit out of my comfort zone. Carl and his crew put that to ease. He was very upfront, honest, and communicative when he had information. And to top it off, polite and seemed genuine. It feels good to know that I have a shop I can go to and not have to go to the dealership! Thanks Carl and the guys at Danville Auto!
Dropped my truck off for an oil change and tire rotation. Service was quick, my vehicle was completely well taken care of, and the customer service was great as always.
Communication, options, workability all top notch! Thank you for your help and honesty while fixing BOTH a rear axle and starter in 2 different vehicles. I will be going to you before any dealership going forward.
Sending my truck to Danville Auto was a smooth experience. The gentlemen who took in my truck & who returned my truck to me were all fantastic and very friendly. On top of that, they text/email you an actual report (w/pictures!!) of everything they worked on.
They were upfront with the pricing and did not start working on anything until I gave the go ahead.
Highly recommend!
They fixed the slow leak that I had in my tire. I did not know that it was the rim that was causing the problem. No problems since they repaired it. Great job and very friendly staff that kept me informed.
I had an oil leak and I got a very high quote but they said it could be less. I called the dealer and they told me it was under warranty. Called back to Danville Auto and he was very rude. I asked where the oil leak was because that depended whether it was $900 or $300. He didn't know and would not find out. Just said that's all he was told that it could be $900. Then I found out it was under warranty. My car is a 2021 Kia and has 22,000 miles on it.
I left a great review on Facebook and on the Danville neighborhood page. I hope you get to see it. I was very impressed with your honesty attention to my problems and addressing them and calling me on the phone. I will definitely recommend you to everyone that I meet. Thank you again again so much for taking care of me and your honesty.
I brought in my 2003 Toyota Tacoma Prerunner for a full alignment after I replaced all lower control arm bushings, inner and outer tie rods, all caster and camber adjustment cams and hardware, steering rack bushings, coil over shocks, rear leaf springs and shocks and rear shackles.
Danville Auto did the work in a very timely manner and reasonable cost. Test drive up to 65 and about 10 miles went perfectly. Absolutely no issues. Even the steering wheel was clocked correctly.
Thanks to Robert St John, Carl Tuttle, Dale Lewis and the whole team at Danville Auto for an excellent job. Well done! It's great to have a local mom and pop shop that can do the right thing the first time around.
We have now taken all three of our cars here. Honestly, this is by far the best mechanic I have been to since driving. Fair pricing and upfront about what is really wrong with your car. Also, love that they follow up the next day to make sure you’re satisfied. Highly recommend this team.
Good people and Good technicians. Which they have always had. Maybe a little pricey. But I've always tried to stay with my local people. ( Needed transmission coolant lines).
Got good feedback on a diagnostic look at my 9 year old Honda to compare with another survey from the dealer. Good information received and a lot to consider on how to move forward l.
Ahter diagnosing the car issues, my car needed new motor and transmission mounts, and a belt tensioner and belt. Danville Auto contacted the extended warranty company and the repairs were covered. Great work! One of the mounts that was replaced faulted and they replaced it right away without issue. I love these guys! Excellent work and great people!
We have a warranty for our engine and this team went above and beyond dealing with the warranty company and keeping us informed every step of the way! They went to bat for us and did a great job with all of the fixes needed to make sure our vehicle was safe again. We appreciate you guys!
Had a gash in tire from deep pothole. Danville Auto ordered a tire as exact match for other tire. They pointed out that rim was bent. I was able to have rim straightened which took a few days. Danville Auto was patient and waited a few days until rim was returned. New tire was quickly mounted and everything was completed satisfactorily. Highly recommend Danville Auto for all repairs, not only tires.
They have helped me tremendously with my tires . Got everything ordered & done within the same day . They had competitive pricing too! I am so glad I was able to keep my money within the community instead of giving it to a big chain. They update you as they go too!
Been taking my cars here for service since approximately 1990 when Larry still had the Marathon gas station in this location. Always good customer service. Always an honest assessment. Always a fair price. Carl at the front desk has been there pretty much as long as I can remember, still there today. I trust him 100%. The new manager Robert comes across as a very nice person and he’s gained to my trust over the last one or two years. I highly recommend their services.
Took my Chevrolet in for service. Oil change, tire rotation, fuel filter change. Truck runs so much better. Very satisfied with the service and the staff.
803 E Main St, Danville, INAuto repair shop
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