What clients say about Crash Champions Collision Repair Crest Hill in Crest Hill (IL)
Had repair work done after being rear-ended. First thing I noticed is that they disconnected my dashcam and saying itc was for privacy reasons. This is personal property you have no right to disconnect anything not associated with the repair you're making. Then noticed the wiring for my hitch was hanging down onto the muffler..... Plastic wiring versus got muffler equals melting wires. They half assed corrected that but wiring is still exposed. Then I checked the power for my 4 pin and there's no power. It worked fine before the crash and was part of the repair. I emailed the manager about that and have yet to receive a response.
I really loved this shop car looks new! The huge dent on the side of my car is repaired and looks like it never even happened.
I got a quick appointment to repair my car. The instructions are very easy and clear (you park outside and call them they will come to you). They worked with the insurance for me. I also really loved that they kind of work with enterprise so I could leave my rental there when I picked up my car!
The initial estimate they gave me was 4 days but it actually took almost 2 weeks. It’s fine though because they kept me informed the whole time and did excellent work. Thank you!!
EDIT** I WROTE THIS REVIEW WHEN IT WAS SERVICE KING IDK ABOUT CRASH CHAMPIONS
I am completely satisfied with the work that Crash Champions did on my car. The job was done in a timely manner as promised. The staff was professional and helpful. They made the entire process easy.
First Class service and staff that went above and beyond! Thank you to the team who worked on my 2011 Lexus! It was a pleasure working with Mike,Samantha, and Mallory!
As much as the original repair went ok, while my car was being repaired not that long ago, the tires where over filled. One tire went completely flat afterwards due to crash collision. Now I have a new repair to fix and no money to fix it.
I can not say enough good things about this place. I was referred here by my state farm agent for a comprehensive claim on my 21' CRV. I had never heard of, nor used Crash Champions and was weary.
When you walk in you are greated by a wonderfully amazing receptionist who goes out of her way to ensure you are taken care of. Then, my estimator Cody was great at getting me taken care of seamlessly. My biggest praise was that I expressed that I REALLY needed my car back quickly (most of the damage was moulding and plastic that fits not need paint) and they got the car back to me in a DAY!!! I dropped the car off on a Thursday and I was driving it at 3pm on Friday. They even went above and beyond by cleaning the inside which was a chore in itself since this is my work vehicle and I practically live in the car.
If you are in the Joliet area and need a reliable and friendly body shop where you know they are honest and stand by their work, do yourself a favor and use Crash Champions of Crest Hill. You won't regret it!
This is a good shop! I brought my vehicle to do some repairs and they finish my car quick. All staff was friendly and nice, definitely recommend you taking your vehicle here!
Got into a minor fender bender and messed my front bumper up. I chose this place and Mike started to help me. My car was drivable so I was able to drive it while the parts were ordered. Honestly it took a very long time for the parts to come in which was upsetting but not their fault. I finally get a call and dropped my car off August 12. I already set up my rental and was good to go. This place called me every Monday Wed and Friday to give me updates on how the repair was going which was really cool. My ETA of my car being finished was Sept 4th however i get a call today August 30 and my car was done and ready for pick up! They did call me that past Wednesday to inform me everything should be done today. But I was happy and left work a little early to drop the rental off and get my car. My car looks as good as new! Good work and thank you Mike and his team for the excellent service!!
I had some apprehension with filing a claim as it’s been a very long time since I needed to. The team here is on top of their game! I get updates via text several times a week and calls to let me know where they are at in the process of my repairs. Shout out to Mike and Cody! I hope I got your names correctly from who I received assistance from❤️
The men and women at crash champions couldn’t be more helpful and professional. Extremely polite and knowledgeable group of people. My Jeep was returned to me way faster than expected and the work was top shelf!! THANK YOU!!
Raised my estimate 1000 dollars, after they had the car for four days. This is after getting two separate estimates from this business of $2400 and $2900 about 10 days apart. I fully explained the situation at both estimates the company paying for the damage is going to write one check. So, they good ask for every thing they needed to fix the car. They forgot the 1000 dollars worth of sensor clips in rear bumper. But, they proposed they had another plan to fix it and didn't fix it. The scratch is still there. And, I was still charged for the work and material.
I got work done on my car in May 2023. From start to finish the manager and front desk lady were rude and made the experience uncomfortable. They were late to my scheduled appointment. Alot of miscommunication. I had to take it back after repairs since they did a horrible job. They also did not believe me when I took the car back to show them their work. Overall just poor work and toxic environment. Should've taken my car somewhere else where they wouldve appreciated my business. They didn't deserve the thousands they got from me that's for sure.
Amazing service. Cory contacted me regularly to keep me updated. They cleaned my nasty, dusty, crumb filled, dirty windowed car, in addition to a FABULOUS repair job. They rock and are so personable. Can't say enough good things about the whole experience.
The receptionist was very helpful. But when she went to ask her boss a question. I seen frustration and attitude in her like I was bothering her from doing something else. Treat people like you would like to be treated. And now I am going else where with my business. You just lost a very good sale. I would not ever go in that place again. But I do thank the Receptionist for being professional from day one.
The door on my daughters van needed repaired I took it for an estimate and it’s an older model so they told me I could get a part from auto salvage and gave me an installation price. When I paid for and received the part they then said they wouldn’t install a used part. So they lied? They are inept? They are however very unprofessional. Thanks for nothing. If I could give you a zero I would have. Most people’s lives, home and family depend on their vehicle. I will let everyone know don’t waste your time with this business.
The workers at this location were all very friendly, accommodating, dependable not to mention the repair work on my car was superb. I would recommend them to my friends and family for any body work needed. They made this experience painless.
They made the additional effort to try and get my car done before the weekend knowing I was close to the end of my time with the rental because of my insurance. They did a ride along to ensure everything felt OK to me before releasing. Over great quality service.
Service King in crest hill was absolutely amazing. Not only did car look spectacular after it was finished I was able to get it the same day. The best part about My service king experience was the customer service. I felt like I was family and well taken care of. Thanks service king.
I limped my car in after a collision, and they told me to get it out of their nearly empty lot for a week. I bring it back in after a week, and it takes them another two weeks of ignoring my calls to even look at it. No progress reports, no acknowledgement, nothing. Finally, they give me a call to get my stuff out so they can scrap the car. That's it... I had to talk to my insurance company to hear their diagnosis!
Outstanding people and amazing work. Had my son's car repaired and the work is flawless. They kept me informed daily on the status of the repair and had it done ahead of schedule. To Doug and the crew....you guys are the best! Thank you.
From getting my initial estimate back in the second week of January to finally having my repairs done in the middle of a pandemic in mid April, these guys were awesome. They kept me up to date, made sure I knew I could specify OEM parts be used with someone else's insurance, they even had my car back sooner than anticipated. All around, I'd definitely recommend them and I'll for sure be back if I need any services again.
Did a good job of replacing my bumper. My fog lights stopped working though and I realized they never put on/gave back my license plate. Called them 3 times over the past couple months to schedule an appointment about these issues and I keep getting told they will call me back but I am still waiting....
Update: Looks like they replaced their receptionist so their communication has improved. Got door fixed here because they’re closest to me and now my window won’t shut properly. Nice people but this is the second time I’ve had issues after repairs.
We would like to thank all the mechanics, staff and Lauren who assisted with the repair of our van. Thank you. Heading home to Texas after a wonderful family visit a deer jumped right into my path. I was in cruise control - never saw the deer. Needless to say this repair was quite extensive. Repair took about two weeks. We have a new radiator, new battery, new condenser and the many parts whether it be electrical, bumpers, headlights or even valve cover. We picked up the van and immediately headed home to Texas. Made the 1300 mile trip with no problems. Never overheated. Always started. Air worked perfectly. My husband checked the oil on a regular basis. No issues at all. Van was perfect. Thank you - home sweet home never felt better being able to hug my grandchildren. You were the very best in a very difficult situation.
Not happy feeling at all... Service King cut up my back hatch causing more costly damage then actual crash I feel. Insurance refused to fix my car labeling it “total loss”. The cost difference of insurance fixing my car was $350.00
My car was fixed quickly, I was kept updated at least every other day, and the follow up has been truly amazing. I would definitely recommend them if you have the misfortune of needing car repairs after an accident!
Fantastic service and work. This place was suggested to me by family after I got in my first wreck on over two decades. Went in and they made things easy and relaxing which is rare for auto shops. Highly recommend going here..
Took my 2 month old car to get fixed after an accident. Luis was fantastic!! Got my car back in a short period of time and it looked EXACTLY the way it did when I bought it. Paint matched perfectly. I highly recommend Luis and Service King. I will not take a vehicle anywhere else. I would have given them 10 stars!
Took our Honda to this location
Talked to Luis, which was extremely helpful and courteous in explaining every detail of what was needed to repair our vehicle. During the repairs Luis was in contact with progress. Overall it was a pleasant experience with dealing with Service King for the first time.
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