What clients say about Ace High Towing and Recovery in Bloomington (IL)
Towed my son’s truck due to a flat tire. Took him forever to get there and when he did my son spent more time trying to guide him on loading the truck because he didn’t have a clue to what he was doing!! Towed to Walmart just to find out this tow guy is banned from Walmart because he is so unprofessional !!! He told my son he doesn’t take credit cards and that he needed to go get cash. Charged him $290 and caused DAMAGE to the valance when unloading the truck! Tried calling him 3 times just to be hung up on. The 3rd time he screamed “stop calling me” and blocked the call. DO NOT USE THIS COMPANY EVER!!!!!!!!!!!!!
My car wouldn't start after an appointment just down the road from this establishment, so I called them about a tow. They arrived within an hour, which is what I had wanted, and accepted my insurance so that I would not have to pay upfront. They allowed me to ride with them so that I could go to the mechanic with the car, and were very nice during the drive. I would recommend them for a tow anywhere in central Illinois.
Completely unbelievable experience. I have never been more dissatisfied with service than this. Do NOT call. Broke my rv plumbing, destroyed my hubcaps. Then wanted to get paid $250 and all he needed to do was change an rv tire.
This place is all bout the money they said I was good to go I test drove it they were happy bout the down payment till all over a sudden there not making enough money off the sale cuz the down payment to low they wanna back out and say u have to put more down cuz I’m not making enough off u getting this car poor I’m a single mom of 3 and they said they would help it’s all lies especially when it’s bout money
This place is shady at best. Charged me 3 times what it should have been and the worker was a total rip to deal with! Guess I should have looked on here to see it was only a one star business. If you have to deal with them, make sure you get a price before they do anything.
Seem like nice people. Blocking 7 parking spots, including 3 handicap spots. Been inside gambling for over 25 minutes at this point. Super professional
This ppl are scam they charge me 3622.50 and never show up my driver waiting morning unit evening when I called they saying we are coming but never show up plz care full they are scam
Roadside assist assured us they had this company coming to tow us. 3 hours of waiting, lie after lie from the company. First Roadside assist’s credit card didn’t go through…really? Then best of all, on the way to us the tow truck hit a deer?! Finally called McLean County sheriff. Had a tow within 1/2 hour. Had to pay out of pocket, but very helpful dispatcher got things moving. Warning: this company is totally unreliable.
Owner took my money, when I called him he said the truck was 15 minutes from my house with the vehicle. Two hours later he wouldn't respond to phone calls or messages when he hadn't delivered it yet. Called Logan County and they told me the car was still sitting on the side of the highway.
DO NOT USE these people!! I would give zero stars if I could. State Farm used Ace High to tow our car. Ace High told us they were on their way. Even told us they had the car hooked and were 10 mins from our house. 6 hours later they no longer answer the phone so we sent a police officer to check and sure enough the car was still there where it broke down! Almost all reviews say the same thing. Is this place just pranking people because it’s not funny.
I've never left a review for any business before, but my experience with this one requires it. The big snow storm in January, my son went into a ditch. I called my insurance company, and they set me up with this company, because they were the only ones that said they could get there that day. They required payment before they would even come out, to the tune of $625. Nothing like taking advantage of the situation. Fortunately, I put it on my credit card, rather than debit. As soon as the payment was charged, they would either answer the phone and hang up, or just plain not answer. Fast forward 6 hours later, no tow truck, and still no answer when I called. My son's boss ended up coming out with his 4 x 4, and pulling my car out. The reason I waited till now to post this review, is that they kept trying to get my credit card company to run the payment back through, after they took it off my account. If your insurance tries to use this company, do yourself a favor and refuse.
Horrendous experience! This is who ON-Star originally dispatched. One phone call to advise they were en route and fifteen minutes away. Very condescending and unprofessional. Had not shown up by 3 hours later. Eventually got help from Illinois State Police. Do not use Ace High. In this case they are Ace lower than low!!!?
Roadside assistance recommended this provider BUT they were disrespectful, lied saying help in route, canceled the service, etc. The same that everyone else has said. We got help going through the Illinois State Police and and would recommend that no one even think about using this business for anything. We have asked that OnStar and GMC road assistance take them off their list as a possible provider obviously they're standard operating procedure is to literally take advantage of people and when they're in a vulnerable situation.
Worst experience ever the owner should not be in business waited over five hours total. After calling him multiple times and he kept saying another 20 minutes another 20 minutes until the last phone call where he said 15 minutes with a attitude and hung up on me. Then we received a phone call from our insurance agent who put the call to get us towed and said that he canceled he is a horrible owner and not man enough to keep his word saying he would give us a tow. DO NOT USE them I repeat do not use this towing company they are ok with leaving people outside in November, this owner is not man enough to give you a correct time and when he should be showing up
Insurance company called them to tow our truck and trailer. Kept saying they would be there. 5 hours on the side of the freeway. They admitted they drove by and since they could not haul the rv, they kept going! Horrible
I waited 4 hours for the tow truck. My insurance contacted another company that came within 20 minutes. They kept giving my insurance bogus estimated times which were false and kept saying the driver was 10 minutes away each time. No reason I should have waited from 12:30am til 5:00am for service just to have someone else to it in 20 minutes. This place really need to be shut down.
I am very disappointed in the quality of service and the attitude. The owner on the phone was extremely rude and told me that my insurance was wrong, when I have never had problems with them. It's took two hours to get to me, and the driver lifted my car with me IN IT! Talk about safety violations. I will be requesting and insurance investigation and never using them again.
Do not use this company! Quite possibly the worst towing company. They lied to triple A for hours on a Sunday leaving myself and my family stranded on the highway for hours. Triple A would call and they would say they are 2 hours away. Then they suddenly they took acqrong turn and they're 3 hours away. This went on for hours. They never had any intention of coming to help us. They lied over and over. Don't call this company!
I don't ever do reviews but everyone has to know how horrible these guys are. I was a week out from having breast cancer surgery and it took them 3 hours to get to me in the middle of the night. The guy was awful. He jerked my car everywhere and the next day half my bumper fell off. The whole bottom is messed up. Holes in the bumper. The mechanic says theres no place for them to latch a tow but the jerk probably latched it on to the bumper. He swung my car hard to the left and then to the right. Since the bumper didn't fall off until next day at a car wash they said it probably happened there. Since when did water become so strong it could knock off a bumper. The complaint department through my insurance denied my claim cause they dont think it happened there so there not holding them accountable. I think I'm getting a lawyer
They tell me 5 minutes to get there. Call back 4 times each time told they tell me 5 minutes. This goes on for 45 minutes. Call someone else that's what I had to do.
Our car broke down this morning. As I was unloading kids from the car, an Ace driver came by and asked if I needed help - not a tow. I thanked him and said no, I was going to need to be towed later after I called ERS. This evening I called, and our insurance contacted the same Ace driver I had seen this morning . They arrived within the time frame given, if not sooner. Very friendly. I would highly recommend the company!
2438 S Main St Unit 1S, Bloomington, ILCar battery store
Website
