Adrian was such a huge help, and so knowledgeable! I appreciate the time he took out to make sure I was getting everything that I needed! Great customer service!! I’m new to the Harvard area and he made me feel right at home! This will for sure be my go to store for my vehicle! Thanks again Adrian!
Adrian, from the Harvard, IL location is absolutely amazing. He takes his time to help and gives great suggestions on what you should buy and the reasons why. He is extremely knowledgeable and I will for sure be back to have him help if needed in the future.
Thanks Adrian!
Excellent customer care from Adrian! He knew exactly how to choose the correct items when I needed guidance( not trying to upsell me, just caring great help! ) Didn’t make me feel like my questions were simple. Ty!
Kaylee the manager and Evan her worker are super helpful and knowledgeable. If you don’t want poor quality items from Amazon and you want to care for your vehicle, this is the best AutoParts store in Harvard.
First Class all the way!
I could not have been happier with my visit, due entirely to an employee named Fabian. He immediately understood what i needed, and installed it straightaway, while being super polite and cordial the whole time. I was in and out in under 6 minutes, it was like a nascar pit stop. I'll be returning for his expertise for sure.
Great customer service when I was there last night. Eddie was very helpful when I had to replace my car battery. As long as the company keeps people on staff like him, I'll definitely be back.
Most of the staff try to help find whatever it is I'm looking for. 9 out of 10 times have what I need for most projects or at least some alternative. Prices for most of what they sell is average or higher quality. The only problem I've had is when I was buying orange, blue, and red loctite I opened the first 2 just fine, about 2 weeks later I opened the red and found it was completely empty that someone sealed back up in the package. Not sure who decided to repackage it so im definitely making sure I get what I'm paying for from now on or going straight back for a return/exchange.
Staff were very helpful in helping me find the parts I needed. I had no part number, size, model, etc and they used their expertise and resources in store to find the right products.
Always liked these guys for parts....fast ordering....and they install a lot of basic things for free....manager is great....friendly and professional....highly recommended
The store in Harvard IL is extremely unprofessional and rude. I have had this treatment several times over the year. This was my last encounter with them. When i entered the store employees were sitting on the counter gathered less than 6 feet apart and no face coverings. I was asked if they could help me and pointed me to isle 5. Nothing in isle 5 had anything to do with what i was looking for. I will avoid this store from now on and most likely get my parts off Amazon. Better prices and more help than than the unprofessional staff.
Friendly people working the counter. If something isn't right or they just don't know what you're talking about they are still patient and try to be helpful. Slow moving on researching parts for us but ..we get it. Our truck is a 1993. Older than most we've dealt with, lol but all in all we're happy. That's why we return. Thanks!
I visited on May 31, 2020, and saw signs on both of the entry doors saying employees will be wearing masks - COVID19. I don't recall if it required customers to wear masks or not, but I was wearing one. Upon entering the store, I observed 2 employees not wearing masks talking to 2 mechanics in uniform - also not wearing masks. It's one thing to not have a policy regarding masks. But to so blatantly have a policy that's being disregarded is just lip-service. If they can't follow through on such a small, publicly-stated policy, why would I trust anything about this place?
I did my own work. I am not mechanically inclined. Not only were the people helpful and friendly but I really thought they went above and beyond work. I cannot stress enough about the great experience I had I don't leave five star reviews usually it was a no-brainer on this one the manager especially made my day he was extremely knowledgeable and went out of his way for me I'm ashamed to say I don't remember his name. But this experience has made me an O'Reilly's customer for life.
We are always friendly up here at the Harvard O’reilly auto parts. If you do have a complaint you are more than welcome to come discuss you complaint with me as my door is always open for my customers. I’m sure we will be able to resolve any matter that will benefit us both. We have a lot of experience as previous mechanics up here at O’reilly auto and will get you what you need. Please feel free to come in and speak with me one on one.
I love O'Reilly! My headlight burnt out so I stopped in and got 2 new bulbs for a great price plus they changed them for me free of charge! I will definitely be back for all my auto needs.
Called ahead of time to see if a product was in stock - they said yes. Got in car to go to store - they don't have the product, but it could be ordered and will have it tomorrow in the store - product ordered. Called in the morning to make sure the product was there.....the individual advised that they don't get deliveries on Sunday and that the earliest it could be in the store would be Tuesday. The left hand does not know what the right hand is doing - HORRIBLE CUSTOMER SERVICE!
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