What clients say about Auto Express Towing in Aurora (IL)
Probably one of the best towing services you can find. Tina is the owner operator has a very good organization that can help many people in a pinch. I would definitely rehire her for service again.
So this tow company just lost a van off the back of one of their tow trucks and it smashed into another truck and almost hit my car. Had to back my car half way down the street to avoid an accident. They took the turn way too fast and the van was not strapped down. 0/10, definitely would not recommend.
Added edit since the owner responded.
Doesn't matter if it was a customer vehicle or not, that driver took the turn way too fast and that van could have killed someone. Luckily no one was walking on the sidewalk when the van hopped the curb and crashed into someone's lawn. If it was properly strapped on BOTH tires and transported safely, this would not have happened. The driver was reckess, unsafe and had zero regard for anyone else on the road. I hauled cars for many years, I know a thing or two. Do better.
Tina was very kind, after such an awful car accident my daughter had, they were helpful letting us know next steps and took care of our vehicle until it was able to be towed.
The towing company was requested by Aurora Police Department to get my car after I was transported to the hospital during MVA. The lady has been so nice answering my questions, explaining the process and keeping me updated of my car. I would like to thank you for your patience and understanding with me especially this is my first time to have my car towed.
Despite the fact that it was an unfortunate situation that landed us here, this place is pretty solid. Good customer care, very friendly and they will even answer you after hours if you have any concerns.
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