Wow I cannot recommend against this place enough. Terrible experience, over 45 minute wait time as the front desk guy kept taking phone call after phone call, even though I arranged to pick up my part before even coming. Zero customer service and you will wait long, go elsewhere

Adam Dude

02/07/2025 19:38:18

I'm not one to write reviews, but this company made a very difficult situation MUCH EASIER to navigate. Our son totaled his car in Bloomingdale, IL, and the towing company that responded to the accident and towed the car away from the scene was less than ethical and not at all transparent. As a result, we were facing a lot of stress -- just trying to get the car out of the lot -- and Gene and Chad from City Auto were so helpful and so kind in helping us through the process. I reached out to Gene and asked if they could help us get the car out of the lot. He bought the car from us and then went above and beyond to assure that things would go smoothly with the difficult tow yard. I couldn't have asked for a better company to have helped us through this part of the process, and I'm so grateful I found them.

Lindsay Hotmire

09/04/2024 16:13:10

After a semi side swiped me on the overpass bridge coming from Southbound 355 into the suburbs for work on my Bday morning these guys helped me get back on wheels!!! Worked with them several times through Fox Valley Glass and we were always happy with the results and I can now say the same for my own vehicle! Thanks for getting me back on the road in style City Auto Wreckers and see ya on the flip side!!!

Steven McHugh

02/23/2024 19:58:07

This placed took my bad experience and turn it positive. The lady Yolanda was helpful and friendly had my check ready and was able to get my personal items from my car top notch service Thanks again!!

Joe Wyatt

01/22/2025 13:34:54

I had a very poor first experience with this company. When I could not find the part I was looking for on their website on December 20, 2017, I called them and was connected to a saleswoman. She explained that for parts that they do not have listed online, they open the yard on Saturdays for customers to search for the part on junk vehicles. She told me I could come on on Saturday (DEC 23rd) between 8:30 AM and 12:30 PM to look for the part I needed. I thanked her and said I would be in. On Saturday the 23rd, I prepared the tools I would need, dressed in layers and work clothes for the cold weather, and drove 20 min. to their location. I found an empty parking lot and an 8.5 x 11 paper posted on the door saying they were closed for the holidays. All they had to do to avoid this was let me know they would be closed, or to update their website and Google Map listing so that when I searched to find directions, I would have been notified they were closed. Instead they needlessly wasted 1.5 hours of my time, and created an experience that detracts from their brand and reputation. In this digital 21st century, I don't see how businesses can survive by treating customers and prospects this way. All I know if that if I treated my customers this way, I would not stay in business very long.

Randal Birkey

12/23/2017 19:00:04

Needed a part for my Impala and Randy helped me out. Friendly people, good service and good prices.

Dshaun Rogers

11/27/2024 18:54:17

Hard to find 2007 Dodge Sprinter parts. City AutoWreckers took the time to look up, then physically check the part, box it and ship it to St Louis. Was impressed at the speed it got here. And well boxed and protected for a semi fragile part. Good price, too. Good job!

Bob Hohmeier

05/20/2024 16:24:05

One of the most unprofessional auto parts organizations I have ever seen. had me drive over a hour from Chicago, wait two hours to pull the part. to find out they didn’t have the part # I needed… it was at their other location in Wisconsin!😝

Robert Starks

08/23/2024 21:23:20

These guys have the best customer service Bought a used part back in 2021, asked for a invoice in 2024 they made it right away, then had to redo it under a business name they got it done again without raising a eye brow. Excellent customer service would definitely do business again

Kaleem Khan

04/12/2024 16:51:10

Had a great time looking for my car parts. The team working on 6/24/2023 were very friendly and helpful. They took the time to help me locate the part I was looking for and advised me on how to get a better live out of it. It is one of the best Junky yard experience I had in 2023. I will be going back.

Razz Cali

06/25/2023 01:01:38

no intent to sell definitely not worth your time shop elsewhere.

Junior D.

12/30/2024 23:02:18

Very unprofessional, been dealing with city auto for a couple years now and Frank hasn’t changed. Still uses inappropriate language and denied a return. Clearly hates his job as that what he told me. Should’ve been fired already due to many other incidents like this one at many other shop locations.

David Poloczek

05/10/2024 23:20:02

I wish I could leave a (0 zero) star, for how rude sales man Frank is. I never got a chance to explained the troubled part we received from them that was being returned. good luck buyers!

Carlos Regalado

11/28/2023 22:55:00

Shoutout to Frank who is not only a HUGE help, but also goes above & beyond to find parts that we need for our customers. CP Auto thanks you!!

Kate W

08/15/2024 18:19:25

If your looking to find some parts for your car, and you know what you are doing. This is a solid place. Prices are somewhat reasonable and you can pretty much find anything if you look hard enough.

Angel Paz

07/22/2017 17:08:15

Hey, I wanted to get rid of 2 cars that have been sitting here doing unable to run. I called City Auto Wreckers, Jim answered my call. He took my information and gave me an offer, he was honest professional and understanding. He took my cars with out titles, the whole process was incredibly simple. If I remember the drivers name it was Eric and he was almost as cool as Jim, what can I say Jim was the bomb. Thanks guys, it's nice working with people who get the job done, and do what they say! I would use them again, and again.

Jeff Norris

05/26/2022 19:12:17

City Auto Wreckers gave the best price for our vehicles. The people we spoke to on the phone were polite. Chad from City Auto Wreckers towed two of our cars within two weeks. He quickly got the jobs done and was very polite and considerate both times.

Jasmine Florence

05/21/2022 17:33:52

Our 2005 Honda Accord died and we decided to junk it instead of trying to sell it. I talked with Jim this morning and he sent Chad out this afternoon. Both Jim and Chad were friendly, professional, and answered our questions. We were paid top dollar for the car which we appreciated. We'll definitely be recommending them to our friends.

Varsie Geisler

09/30/2021 18:31:09

Excellent place to sell your old car too! I had an old VW that wasn't worth for me to fix. they were super fast at replying to the email inquiry I sent and had someone out to pick up the car the next morning. Super friendly and professional! this was ny first time selling a car and they guided me through all the steps without being condescending and offered me a very fair price. The pick up driver was super courteous and respectful of the property (lawn etc). Highly recommend them to anyone who is trying to sell a junk car!

Denise Elsman

03/04/2022 16:06:09

Avoid doing business with this place at all costs. Bought a windshield told them it was missing a seal in order to do proper installation, spoke to FRANK, told me there ain't nothing wrong the windshield something is wrong with me. Talk about great customer service right? Not.

Enrique delgado

03/24/2022 16:11:13

So funny how they are good at taking your money but if I need to return something? Forget it. They go from Mr Hyde to Dr jekyll in no time. Very unprofessional and that is why I will no longer buy parts from there or do any type of business. Or advise anyone to buy from there.

Mitzy Espinoza

09/14/2022 23:38:05

I brought my old SUV in after receiving a fair quote over the phone. I was pleasantly surprised to find the final price was well above the quote due to the quality of the catalytic converter. Many other wreckers would have just paid the original quote keeping the excess value. I want to thank Jim Coulter for his honesty and integrity during this transaction. I’ll definitely pass this experience on to my friends.

David Spleha

12/15/2021 07:54:22

Worked with Jim to junk an old Jeep. The whole process was fast, easy and they were very fair. He even paid more than the original phone offer. Great to work with!

Joe Traversa

04/30/2022 14:54:00

It would be great if they kept a list posted of their vehicles in stock.

Dirk Schumann

02/22/2020 17:28:05

Received the best price around for our old minivan. Jim Coulter was very friendly and helpful, and I was surprised how little time it took! Would definitely go back!

Tony Locke

03/14/2020 17:00:00

I want to thank Jim for helping me turn a horrible situation to a positive one. Jim offered me the best and fair amount for my vehicle especially for its condition. Chad came to the storage facility to pick up the vehicle. Chad went above and beyond with the exchange of the vehicle. I highly recommend City Auto Wreckers. Thank you Jim and Chad Kim Walter

Anthony Walter

10/28/2021 18:40:45

Used OEM parts at fair prices. Used Tires and Batteries too.

Ron Cwik

01/27/2025 22:08:58

Had to Junk my old car. Chad was the driver that came. He helped me get into the trunk which was stuck shut. I offered him a tip but he refused to take it. He was very helpful and understanding. I was very blessed by his kindness and professionalism.

Mark Rivera

04/15/2022 17:16:24

What a great place. I looked online and found what I needed. I went there the next day, and they had it ready to go. The place was clean, organized, and the people were friendly.

Bill Meyer

07/21/2023 14:27:21

Called and asked for an item in a specific color, and was told that that particular part was available. Asked again to confirm the color, and was told the item was the color I was looking for, which was black. Than I asked if I would be able to return the item if for whatever reason the color did not match, and was told that I would be able to do so. So I placed the order, and in a few days drove 4 hours to pick up the item. When I got there, the item that I received was grey and not black, like I was told it would be. So that I told them that I wanted a refund. In response to that, I was told that I could either get store credit or get part of the money back. Basically I was lied to twice, and had my time wasted. Would not recommend to anyone. Poor customer service and just overall handle to deal with, when there other places that won't BS you at every turn.

Stan Pokotylo

03/14/2017 14:12:17

Address:	690 McClure Rd, Aurora, IL, United States
Phone:	+1 630-898-2900
Services:	Salvage yard
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 454 Reviews
ZIP Code:	60502
Open Hours:	8:30:00 AM - 5:00 PM
Popular times:	Sundays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		8:30:00 AM - 5:00 PM
Monday		8:30:00 AM - 5:00 PM
Sunday		Closed
Tuesday		8:30:00 AM - 5:00 PM
Saturday		Closed
Thursday		8:30:00 AM - 5:00 PM
Wednesday		8:30:00 AM - 5:00 PM

City Auto Wreckers JunkYard in Aurora (IL)

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