So many good people working here! We had some ups and downs while getting our Lincoln fixed, but Hometown Collision made sure it was fixed right and stood behind their original quote to us. Highly recommend!
Very friendly upfront folks. Repaired the rear end of my mustang’s quarter panel at a generously honest price. Kept me well informed about my vehicle as well. Will definitely be dealing with again and from now on.
This shop and its staff go above and beyond to satisfy any customer they encounter. My truck looked phenomenal and i received so many compliments on the work and quality of work done. I would highly recommend taking your vehicle to Hometown if you want the professionalism, extreme courtesy and prompt, excellent service. 10/10 hands down this is the best place for repairs to your vehicle. They also keep you constantly updated while your vehicle is in their care.
Walter’s a great person literally could not stress it enough. Car wouldnt work he dropped me off at my hotel and even gave me a ride somewhere else. He was great help and a nice guy. Kept my car for a few days while another towing shipping company came to deliver it all the way to Atlanta. Great service and company !
Took my company car in for service and Matt and Walter were so incredibly helpful. I could not have been more pleased with the speed in which they got us in and our problem resolved but more impressive was the customer service we received. They called me and explained the situation and answered all of my questions. Definitely a great experience!!!
I took a foul ball to the windshield and Collision Specialists took care of it immediately! Sent their crew to my house and an hour later I had a shiny new windshield! They were prompt, friendly and professional! I would recommend them to anybody!
These guys there are incredible!!
My wife and kids were on the way home from a trip and still 4 hours away. Their car broke down and Walter at Collision Specialists answered my call at 11pm and offered to look at it on a Sunday, even though the mechanics had that day off. I traveled down to the shop and they graciously spent hours repairing the issue so that we could all make it home. Their hospitality and willingness to go beyond are unmatched. If you end up in the area and need auto help, call them!
Walter (new owner) has definitely been a lifesaver. After being stranded hours from home with multiple children, Walter was able to get us in even though the shop was closed for the day and even considered our circumstances, enabling us to get our car back in working order and on the road within the day. Exceptional service. We are now nearly home and the car is working well. He also was kind enough to give a call to check on the car after a couple of hours. He said
that he just purchased a few weeks ago and would like to build the business back up to what it used to be. Consider stopping by for any of your needs!
Gone there for years and always had good experiences. Now they overcharge for everything. Seems like anytime I bring my car in for an oil change another 900 dollar problem is wrong with my car.
They did a great job repairing the damage to the front bumper of my car. Everyone was very nice to deal with. They got my car scheduled for repair quickly and it was finished in a reasonable amount of time. I would recommend this business.
I had a car in storage for 10 years that I wanted to restore to it's former glory mechanically & aesthetically ..my 1st time experience with Collision Specialists resulted in a detailing job that exceeded my expectations! ..fast, courteous and professional service delivered at low cost ..count me in the fan club!
We went in for a 30 dollar oil change and they charged us 160 for replacing filters. We were never notified of there being an increase in prices and were quoted at 30 dollars. It wouldn't have been an issue if they had been honest, but it comes across as shady to me. We won't be returning for any additional services
My Chrysler 300 received several door dents rather good size. I called and talked to Bob who looked at the car and gave me an estimate. They took the car that day and returned it one day later. They found a crease also and used painless dent repair. Car looks perfect and done at Avery reasonable price. Excellent work and everyone there was plesant to deal with. Highly recommend them
Have a few projects for them would recommend them I usually just work on my own vehicles i was satisfied with the work they did very knowledgeable friendly
This place is amazing!!!! 5 stars just isn't enough! They are very professional and affordable! I had to have some work done to my fender(a whole new one needed to be put on). In two days I had my car back and they came in just under budget. They did exactly what I needed done and was able to get my bumper looking so much better without having to replace it!! They also detailed my car for me!! I have been to a few places in the southern Illinois area and this is hands down the best. The work they did came with a warranty as well.
We've had several repairs from this business with good results. However the recent repair was less than satisfactory. Maybe they hired some new staff that wasn't qualified or just plain lazy. 90% of the work was acceptable but the dropped the ball and missed a few obvious cosmetics that were to be fixed. Also they replace oil lines and from the smell of burnt oil may have missed even more. Personally I recommend a better repair shop after this experience. $5,800 repair bill, not sure at this time if that was inflation after. Called the insurance company to review the charges. Sadly they went from great to horrible in a short timeline. Please do not do business here!
I had great service from Collision Specialists several times in the past but took my car (2000 Pontiac, original owner) there for a routine oil change and air conditioning service and was told I needed a $500 A/C compressor even though the air conditioning was working fine before that. A short time later I noticed my negative battery cable was cut almost straight across. I can't say for certain who cut the cable, or if they did anything to my A/C compressor, but I would be careful.
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