Pállela was very kind and profesional. We were stranded and had a coolant leak. While asking if he could fix he said yes even though he was busy. Ran to the nearest parts store grabbed a part to fix the leak. Fixed it in seconds. Would recommend this shop!
If I could give more than 5 stars, I absolutely would! Palella’s Auto Body in Rolling Meadows is truly a gem, and it all starts with the owner, Mario.
From the moment I walked in, I knew I was in good hands. Mario is truly a stand-up guy — genuine, kind-hearted, and a person of incredible character — qualities that are hard to come by these days.
I came in needing an estimate on a new bumper, and Mario was incredibly honest and transparent throughout the entire process. There was no upselling, no unnecessary charges — just straightforward, trustworthy advice. When it came time for the repair, his team’s work exceeded every expectation I had. The craftsmanship was outstanding, my car looked brand new, and everything was completed right on time.
I couldn’t be happier with the entire experience. It’s clear that Mario and his crew take immense pride in what they do and treat every customer like family. Palella’s Auto Body has earned a lifelong customer in me, and I won’t hesitate to recommend them to my friends, family, and even strangers. If you want honest service, exceptional quality, and to support a small family owned business led by someone with true integrity — look no further than Palella’s Auto Body.
Thank you again, Mario, for restoring my car and making the whole process so positive and stress-free!
Palatine Police towed my car here after it was destroyed by a delivery truck and the Palella family was incredibly understanding of the grueling insurance process. Thank you!!
Good morning, I'm stopping by to leave my comment. I highly recommend this shop. 100% everything was great, with Don Mario's attention and the way my truck turned out. Everything was great.
I just picked my 2015 Acura MDX for some bodywork and an oil change. I could not be more pleased with the work that Mario and his team did.
They replaced the front driver side fender, pulled out a dent in the hood from an errant baseball and buffed out some paint that was traded with another vehicle on the rear bumper. The car looks like it just rolled off a lot!
This was a self-pay situation and they worked to find the best deal on prices for replacement parts, were super transparent throughout the whole process, very timely, and just an overall pleasure to deal with. I would highly recommend this family owned operation to any and all that ask!
They do more than just bodywork and I will be bringing my car here in the future!
I recently had my BMW repaired at Palella’s, and I couldn’t be more satisfied with the experience. From start to finish, the owners were incredibly caring and transparent throughout the entire process. The level of customer service my husband and I received was truly unmatched—something you don’t often find these days. They went above and beyond to ensure we felt valued and informed every step of the way. I highly recommend Palella’s for anyone looking for top-notch service and genuine care. Thank you for everything!
I would not recommend using this body shop. They lied about my authorization to fix vehicle to my insurance company. They changed the storage fees when they found out they weren't doing the work. Charged us for a tow fee that the insurance company should have paid. Constantly changing his story. Not very trustworthy or honest.
We had a great experience with Frances at Palella’s. After our accident he towed the van and was able to work with our insurance to do the repairs on-site. The turn around time was good. We were happy with the repairs done.
-Friendly staff -High Quality work done in a timely manner -Very Communicative -Reasonably priced
This was the 4th Auto Body shop I visited and I am so grateful to have found them. They even went above and beyond w/ some excellent buffing afterwards.
I think so highly of this family owned body shop! Mario and his wife are wonderful to deal with and their quality of work super exceeds expectations. They handled the insurance company and even went to bat for me when they(insurance co.) didn’t want to cover some of the work. The paint quality and match was spot on. I dare to challenge anyone to say this car was ever in an accident. They even repaired an interior part that was broken and totally unrelated for FREE!!! I had gone to three other body shops before choosing Palella’s. I’m so glad I chose them!
Highly recommended Auto Bodyshop! I chose this bodyshop as it’s close to my home. I’m glad I did because, they went above and beyond to ensure I was taken care of. I had exterior body damage to my Nissan Altima and went through my insurance for the repair cost. As you could imagine, the insurance company refused some of the cost of repairs. However, Mario and Fran fought to make sure I was not taken advantage of. They treated me as if I was a long time customer/close friend. You don’t find this type of customer service anymore! I am grateful for their attention to detail, and customer service. I will definitely be a returning customer.
Amazing repairs on my Kia Soul after I was in an accident. Great people to work with, always pleasant, answered all questions I had, took time to make everything in this entire process clear to me at every step. I felt at ease and confident in their ability and they certainly delivered that. Loving having my car back after it was in such professional hands. I will go back there and will definitely spread the word about their service.
I practically totaled my minivan. The great people at Palella's not only made the 3 sides of impact look brand new. They also detailed the car completely and its like getting a new car. I can't say enough good things about this shop!! Thank you Mario!
My car was hit at a parking lot and I put a claim for a hit and run. Palellas went above and beyond to get my car fixed and helped a lot with my insurance company, since they were very hesitate to cover all repairs and expenses. Mario and Frannie are great, very professional and friendly. I recommend this place 100% My car looks brand new!!
I had a terrible hole in the rocker panel (bottom trim) that greatly hindered my vehicle's appearance. Palella's was able to remove and install a new panel to make my car look spectacular and back in great shape! Speedy service, friendly customer care and are openly honest about their services!
Just picked up my vehicle today and let me tell you how excited and satisficed I am.. They did such an amazing job on my car!! Honestly it looks like nothing ever happened... Fran & Mario are amazing people & I absolutely recommend them for anything you may need done.
Fran and Mario did a fantastic job of taking care of my Kia Forte after it got broken into. My car came back like brand new. The car work was perfect after huge damage, you couldn’t even tell! One of the best services in town. They are very easy to work with, and they get the job done quickly. They went above and beyond! This place deserves recognition and service. I Will definitely come back for their kind and warm service! Very recommended.
Great place and great service. Family owned business! The owner is very professional and super helpful. My car was scratched and they fixed it and it looks like brand new again. They even gave me a free carwash. Highly recommend this place to anyone.
I brought my vehicle in on a Monday morning and was told by the staff that all repairs being done to my driver's side passenger door would be completed and ready by Friday of the same week. Not only was it ready on Friday, but it was in perfect condition. I was informed of updates on the vehicle throughout the week to ensure that my vehicle was not forgotten. Mario and Franny over at Palellas Auto Body, Inc. are the absolute best.
I recently got hit by a first time driver of a usps truck. The entire right side of my car was totaled and a wreck. Needless to say this whole process was painful..
However I wanted to take a second to thank Palella’s team. They offered me comfort and absolute confidence that my car was going to come back to me perfect. They kept me posted every step of the way and sure enough when I saw my car again, it was perfect and even better then it was before the accident. They took the time and poured absolute love into my car to get it back to me in perfect shape. I am amazed at the amount of attention they paid to my car and even more appreciative of all the help, guidance, and support they offered me!
I highly recommend this team for any fix, small or major as they will treat your prized asset like it’s theirs and give your car the love and attention it deserves.
If you read nothing else, know that this team did everything possible to get my car back to me in perfect shape and in the perfect amount of time. Thank you Palella team for all of your help! I’ll be coming here for all future fixes for my beautiful Honda Hr-v!
Palellas has repaired our cars several times over the years and always done perfect. They go above and beyond by cleaning my car inside and out before returning it to me! They are so nice and friendly I wouldn’t think of going anywhere else
I was in a car accident, insurance wanted to total the car out, I chose to fix it instead (2009 Lexxus 350RX). I am thrilled with the work Mario and his team put into it. His estimate for damages to fix, was a lot less than another shop's ($2,000 less!). I could not be happier with the end result. I am not attaching pictures because I am not tech savvy; but it was a heavily damaged driver's side on the front and it looks new now!!! Go there, they tell you like it is, the cost and how long the work will take. Mario is a stand up guy!!!
Palella’s put their customers first. It’s as simple as that. I was referred to Palella’s by one of the team members at Delta Sonic in Palatine and I am thankful for him every day. Fran and Mario were absolutely wonderful and 100% transparent throughout the entire process. It’s a strange thing to say I look forward to going back, because who really wants to be in a situation where you need body work?! It’s a great feeling to have a trusted partner should the need arise. If you’re on the hunt for a great auto body shop, you can end your search right here.
Palella's Auto Body is the place to get your car fixed. Fran and Mario are very Detailed and Honest and will keep you informed on everystep of your service on your car. Great communication and service. I would not go elsewere going forward--they now have a lifetime customer in me.
Initially the driver was honest and direct. He had great customer service.
But when we went to release the car the gentleman at the desk has miss read our insurance saying it was liability only and that was not the case. The lady who came out from the back had also said the same thing. Maybe it was too early for them.
We have full coverage! Our insurance is taking care of it. Thanks for making this process simple and straight forward!
I unfortunately was in a car accident that was not my fault. The towing company took my car to Palella’s. I absolutely highly recommend them for anything car needs! They fixed my car insanely fast, we’re beyond professional and made the entire process so easy. Being in a car accident is already stressful enough dealing with everything, and the people at Palella’s make the process very streamlined. They took care of all the insurance work for the repairs, and my car looks better than before! (I’m not kidding!) On top of great services, the people who work here are some of the nicest people I’ve ever met. They make you feel comfortable and that you truly are a valued customer. Highly highly highly recommend!!
I can say that today started off rough. To wake up to see that someone had spray painted our rental. After seeing this and filing a police report I immediately called Fran at Palella's Auto Body. She knew right away I was in need of help and told me to come right over. I got there and Mario took it back to try and save the day. Needless to say the crew came to the rescue and got the spray paint off before it really set in. Down to the very last drop it all was taken off. Thank you Fran, Mario and Crew for coming to my aid once again. It is good to know you have someone that you trust and that cares about their clients.
THIS IS THE BEST PLACE FOR ANY AND ALL REPAIRS ON YOUR CAR! I was recently rear ended and my car was taken here from the crash site. I had significant damage to my car and I got back just as it looked coming off the lot! AMAZING work all around, the body work and paint was immaculate. They are super friendly and extremely reliable. Their customer service and transparency is unparalleled. I was updated on a regular basis and honestly and it really put me at ease. In a super stressful event, I didn’t have to worry about my car being in their care. They were dedicated to making me feel like more than a customer and definitely not just an other “number” or “job” walking through the door. Do yourself a favor and for whatever work you need done on your vehicle, CALL FRAN AND MARIO!! You won’t be disappointed!
Fran and Mario were superb! They helped me with my not so nice auto insurer! My car was repaired to perfection- and even detailed inside!!!! Best Auto body service I have ever experienced! Thank you!
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