This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Total Auto Repair Service in Rolling Meadows, IL earns a robust 94/100. Overall sentiment is highly positive: customers praise Tom’s professionalism, transparency, and honest, fair pricing, with quality repairs, clear diagnostics, and follow-through (including warranty support). Turnaround is often quick, though some note long waits when the shop is busy. Complaints are rare but include unresolved leaks and perceived upselling/miscommunication. No insights on parts inventory, yard organization, or ease of finding parts—this is a repair-focused shop.
Address:
3701 Berdnick St Ste G, Rolling Meadows, IL, United States
Tom really is a great guy. Someone let me know all my brake lights were out so he fit me in despite it being a full day. Great prices, great guy, highly recommend going here!
Extremely honest and friendly. He will go above and beyond. I would 100% recommend Tom to anybody that comes my way needing auto repairs. This will be the only place I will trust with my car moving forward.
I have been going to Tom for well over a decade with at least 4 cars, and I plan on going to him for the rest of my days. He is truly the most honest, knowledgeable, and affordable mechanic I've ever met, and on top of that he always get the work done in the timeliest of fashions. Work is done quickly and correctly, never had an issue with any of the probably 20 repairs he's done for me over the years, and on top of it he always checks the rest of my car out to offer me advice on what maintenance or issues may need to be done in the near future to save me tons of money in the long run. Brake system went out yesterday afternoon, and after calling him hysterically and then having it towed to him right before he closed, he managed to replace it all and have it back to me the next day. It's rare to find a service provider who then becomes a dependable friend, but Tom is one of them and runs the best shop you'll find anywhere in the area!
I took my car to TARS because my nieces car was serviced by this location and they did an amazing job. Not only did they do a great job on my car too, Tom fixed an issue that 3 other shops passed on. They take great care with your car, because they care about cars. Tom has a special appreciation for automobiles.
These guys are very reasonable. They don't find new things to screw ya over with, and generally can come up at half the cost of dealers while using dealer parts...
They also provided a warrantee on their work, and took care of the issue when the replacement part was defective from the dealer. no extra charge. They even made the dealer send an entire new assembly instead of just the piece that was being replaced... free of charge.
Also, they opened my eyes on rotor repair on brakes. for $10 more, you get new rotors instead of cutting the old ones. made a huge difference. I always had mine cut before...
i got my truck done abt a year ago and the same problem happened and he said he got all new parts but he rtv the part that broke made me pay the 600 for the new one and did all this extra work i didn’t ask him too to get more money
Tom got my 1997 Pontiac Firebird road-ready so I could list it for sale. He also prepared an inspection document for me to show potential buyers what the car will need eventually. Tom knows what he's doing. His prices are fair. And he's a good person. For example, even several months after doing the initial inspection, he was willing to talk with me about it and take another look at the car. Ladies, it's hard to find a mechanic you can trust. Tom is the guy.
Got in touch with Tom initially for an Oil leak, he Said you cant trust mechanics anymore, come by me il check out your problem. Went one time to fix it, paid, still had the leak, went again, he Said it leaks because of the turbo, spent around 2,500 for that, still leaked. I brought it by multiple times again, left for days and weeks at a time but no diagnosis or time to look at it. Spent thousands for a car that is still leaking. I could have saved those thousands and still had a leaking car. Never again here!
EXCELLENT CUSTOMER SERVICE! Tom took the time to write up a complete diagnostic report on a Honda Element I was considering buying. I had travelled alone from Chicago to Rolling Meadows and needed a mechanic ASAP to look over the vehicle. I found him listed as the #1 mechanic on Google, I called him, and an hour later I was in his shop. I can't recommend his services enough. If I lived in Rolling Meadows, he would most certainly be my go-to mechanic. Very grateful for his kindness. Thanks, Tom!
Honestly the best place to get car service at! I was recommended to total auto repair from a family friend, honest working man, reasonable and took care of me. Highly recommend to anyone that needs work.
Tom is upfront, honest, and detailed about what repairs need to be done. I have been going to him for my car repair needs for our family for some time bow and I won't go anywhere else. His pricing is reasonable and his work is always professional!
Tom has been keeping my families cars on the road for years. Not only does he know what he's doing, he's honest, professional & has integrity. Qualities not often found in a mechanic. He's straight forward & explains things without talking down to you. Which is appreciated by women & again not easy to find. Thank You Tom for your great work & friendly demeanor!
I have used Total Auto Repair professionally and personally for our auto repair needs. Tom performs work with the utmost integrity and his pricing is reasonable. We have used him for thousands of dollars worth the work and would not use another mechanic.
I have nothing but rave reviews very helpful very knowledgeable staff they explain to you every little detail as if you're taking a class I would take my car there over and over again not only that the prices are much better and some of your franchises they take their time doing the work correctly and efficiently and getting it done in a timely fashion
Shop owner is actively involved in his business and does much of the work his self and isn't going to sell you things you don't need. The prices are fair and the quality of the work far exceeds what you'll find at the larger franchise stores employing kids fresh out of school.
Been bringing vehicles to Tom for the last two years. Awesome guy with a lot of experience, and a very up front demeanor. I've never felt overcharged, nor have I felt that the work done on my vehicle was rushed in any fashion.
If you're reading this review, and you're on the fence about bringing your vehicle here, do it. He's the best mechanic I have met.
Total Auto saved me Money and a lot of it........Tom was Up Front and Honest and Guaranteed his work. i have taken my tuck there for everything. Before taking my truck to tom i was constantly on the search for a good mechanic. they are few and far between tom is the best hands down. I will never take my truck to another mechanic he has my biz for life.
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