Northwest Recovery in
Rolling Meadows (IL)

I had my vehicle towed from Pickwick Apartments by NWR under circumstances that I believe were illegal. I entered from the north-side entrance, which did not have any tow signage at the time, as required by Illinois law (625 ILCS 5/4-203). Despite not displaying a parking tag, this does not make an otherwise illegal tow valid. After contacting the tow company and the landlord, a tow sign was installed at that entrance, clearly showing it was unmarked when I parked. During my conversation with the tow company, I informed them I was recording for legal purposes; they objected but continued to interact with me and even threatened to trespass me, which was not enforced. As a result, I had to pay $240 to recover my vehicle. I am now pursuing reimbursement through small claims court due to these unlawful practices. I would caution anyone to be extremely careful when dealing with this company.

They towed my car from a parking lot where there were no signs, and then said it wasn't their problem. They charged me $250, and the sign was installed a month later.

Worst customer service. Took my car from my apartment complex even though it had the sticker. Just trying to take people’s money!!!

I want to first off saying they are just doing a job and they are human like everyone else. I didn't make a single payment in a year I knew my vehicle was up for repo. They came as I was loading groceries around 11pm they picked up and was gone by the time I made it out to driveway. I had my belongings by noon the next day. I worked with my bank and I now have my vehicle back but they where so helpful and kind to me . I witnessed other people calling them names and just angry! My truck came back just as I left it and everyone was so helpful dealing with bank then a 3rd party and paperwork. I can't blame them for my negligence after becoming disabled I was just surviving. I don't remember everyone's names but if you show them respect they will show you respect. As I arrived to pick up my truck, a man was angry yelling into the phone, they where expecting me as I booked online he asked nicely if he was with me , absolutely not and I said he's very angry. He let me inside and closed the door, finished signatures and I was out in 10 minutes. They are human like us, I was so embarrassed I was even going through this ,but they were so professional. Thank you to everyone I spoke with.!!!

They're scheduling system is outrageous since its by appointment only I have wait until they have an available appointment to pick my car up. Terrible company, even worse policy. This should be illegal to keep someone property when its They're fault that they can't accommodate someone.

Next time, make sure to pay your bills on time. I don’t usually leave reviews but when I saw all these negative comments, I had to leave one so people know not to believe everything on the internet. These gentlemen repossessed my car because I didn't make my payments on time; it wasn't their fault; they were only carrying out their duties. After reading the reviews, I was a little concerned that my car would be damaged or that something would go missing, but that didn't happen. Both over the phone and when I went to pick up the car, they were really helpful and professional. Everyone in this place is extremely professional and courteous. Don't be upset with them because you can't fulfill your obligations; instead, pay your debts on time the next time or check and see if your able to park somewhere.

Towed a Toyota Tacoma that was a guest. It’s clear there is guest parking in the rear. What type of false advertising is this.

Semi truck and trailer was driven away ( towed). At 2am semi truck door was unlocked ,engine started wthout owners ignition keys and driven away . Not towed by another vehicle . Basicaly stolen . And charged 1400$.

My vehicle was towed From my observation, there was no clear signage indicating that parking was restricted or that towing was enforced in that specific area. Upon arriving at their lot to retrieve my car, I was quoted a total fee of 900 dollars The most concerning part was that I was told payment could only be made in cash. I found this policy to be highly unusual and stressful. The Illinois Commerce Commission states that tow truck drivers are required to provide the price of service in writing before hooking up the vehicle. In my case, this did not happen. Based on the lack of clear signage and the cash-only demand, the entire situation felt predatory. I would strongly caution others to be aware of these practices.

No Stars- this tow company is just out for your money. It’s one thing for doing your job and it’s another blurring the lines on what is and isn’t ethical in regard to towing vehicles. Tow company will tow cars without throughly verifying if cars are properly tagged, especially in residential areas. A prime example happened in a private residential area where a total of 5+ cars were wrongfully tow because of lack of verification of correct parking passes on personal vehicles. Tow company was also indeed found to be in the wrong. Check your work before you unethically remove vehicles. The service is extremely rude and cannot provide proof to back the reason for tow. Don’t even bother trying to talk to someone face to face because every transaction is ran through a mirror with just a small opening for customers to communicate through. The entire facility has no integrity or accreditation for the work they do. I would respect a tow company that’s just trying to do their job if they towed vehicles ethically and had better proof of reason for tow to back them up properly, but in this case all tows made in this situation were wrongfully towed and no sort of compensation to bring vehicle back or comp uber rides for a mistake the tow company did is disappointing. I’m not one to ever leave a negative review but I’m sorry, I cannot respect an establishment that can’t at least back their reasons for unethical tows.

No stars. One of the employees in the back said after I tried getting the REST of my property, “ok but who’s the one with the repossessed car? “ blatant disregard for customer. After asking them “how many people’s stuff from the cars do you guys steal?” They said “we don’t steal” but with no full acknowledgement that are actively stealing if they don’t return the seat covers. “KNOCK KNOCK HELLOOOO?” They need better training the manager stood by and just let it all happen. Just ridiculous behavior from these people. Me? Rightfully angry. I told her that the behavior the employees is a reflection of herself and they are terribly trained. They had the audacity to not return my car seats that are part of my personal property and floor mats. I had to call the police so they could get my car seats from the car which was the most ridiculous thing I’ve ever had to do over this situation. Terrible service. IF YOU DONT RECEIVE ALL YOUR STUFF CALL THE POLICE. Don’t play the games with these people. They treat you like 5th class citizen. Learn the law folks! Illinois law states you have an entitlement to your personal property even after repossession. Employee stated policy is they don’t give you your mats and car covers if you don’t request them. WHICH IS NOT WHAT THE LAW SAYS! if you can stay away from this place. Update: I sent a formal complaint to the Attorney Generals office. The employees in question were given training prior to their return to work. I suggest you all do the same if you run into anything with this company, since it’s very difficult getting around the AG’s office. And if to push it further, The Better Business Bureau will do magic too. You are not powerless against these people.

This company should be investigated for illegally holding vehicles on their lot once they have been authorized for release. They refuse to give me access to appointments and the customer service team acts like a group of high school girls.

This company towed my semi truck without professionalism or respect. Not only was the staff rude and dismissive, but they also showed zero concern for the fact that I rely on my truck for work. They charged outrageous fees, refused to explain the breakdown of costs, and acted like they were doing me a favor. The way they handled my truck was careless, and their customer service was even worse. If you’re a truck driver or business owner, beware — this company will take advantage of you the moment they get the chance.

My car taken even though I am a resident. I was late for work and had to pay for an uber to go 30 minutes away and pay $240 dollars and when I got my car back, my engine was leaking engine fluid and overheated causing smoke to come out of my hood on my way to work… now I have to pay for a rental car and pay more money to get my car fixed because these people don’t care about anything but scamming people to get as much money as they can. This place should be out of business and I would never wish anyone to go through what I have. I have not heard a single response from them because they do not care about people.

Our car died in a flood. We chose to do a voluntary repossession. This company, Anthony, was compassionate, fast, showed up when he said he would and communicated above expectations. Thank you Tony!

Any nice comment on here is from a disgusting employee or family member that works at this pathetic establishment. My car did not start this morning and we had to push it off the driveway to get another car out of the garage to try to jump start it. We pushed the issue car back enough to not block anyone. Turns out the battery was not the issue so I had no choice but to call a tow truck to pick it up and drop it off at the mechanic. he said he was close and will be there shortly. I’m waiting outside and a tow truck shows up we say hi and he points at the car and starts taking pictures. I let him do his job. Once he put the car up and drove off without asking where to that’s when I started thinking something was off. I call the tow guy I spoke to and he let me know that wasn’t him. Then I called this pathetic establishment and they did not want to turn around after the confusion. I showed up extremely angry and so much back and fourth. The situation was so unfair. They made me pay to get it out and I still paid my tow guy more to come get it since it was further away. I can’t believe people would stoop that damn low for money. All because of confusion and lack of communication. The timing was extremely ridiculous and so is the lack of empathy. These people are extremely inconsiderate but karma always come back one way or another.

Pay your bills or your car will end up here. Period. These guys are doing their job and doing a great one at that. I had the misfortune of having my car repossessed and left some important belongings inside. I called and talked to a sweet lady who was super helpful and kind and willing to work with me to get my stuff back. Fast forward to me arriving to get my stuff and not knowing where to even go as i vouldnt find a building. Just gates. I called the number on the gate and ended up being greeted by Luke who went above and beyond to help me. Thank you for being understanding and having a heart. You rock and if i ever end up in a jam again, i hope i end up dealing with guys as nice as these. Thank you for making this terrible experience a little easier.

Those jerks towed my car because it didn’t have license plates. When I tried to explain that the plates are issued by the Secretary of State and that there's a wait of a few days just to get an appointment, they laughed in my face and said they didn’t care. One guy proudly said they make really good money off of this.

This towing company towed my guest's vehicle from the Monarch. I was forced to pay 260 to get my guest's vehicle out of the lot in Rolling Meadows. The vehicle was not to be towed and towing company reasoning for towing the vehicle is because it does not have a sticker. The Monarch doesn't give out stickers to guests, only residents receive blue or red stickers. I asked the towing company what does the guests stickers or placard look like. They did not provide an answer. Then I asked where are guests suppose to park, they did not provide an answer. They claim even if the towing company is at fault, I still have to pay to get the vehicle out of the lot. This company should have there towing license/authority taken away.

If I could give zero stars I would. My friend had his medicine and snacks for work stolen out his car by tow place. They claim they threw it away but they only took the medicine that is considered narcotics and left the vitamins and the opened snacks so that didn’t make sense and why would you throw away prescribed medicine with someone’s name on it and why wouldn’t you throw it ALL away if that’s the case, especially the opened stuff??? Also, the bag they put some of his things in was ripped open after being tied and sealed! He did a complaint and his car dealership also did a complaint too. While he was insidea the tow truck drivers were talking and laughing as if it was funny. So upsetting when he needs the medicine for medical needs so he won’t be back in the hospital and it’s almost impossible to get those prescribed again before refill time. Now he’s in pain and nobody at the tow company even tried to help until he got his car dealership involved. SMH. I see why the rating is so low. The owner’s possessions should not be able to be TOUCHED unless they’re cleaning it out for auction to avoid these things. They should be allowed to get their own items.

I register my rental car with the guest parking, but I make a mistake and I put one wrong number from the license plate. They have my name, address and phone number. They seemed everything on my account and just waited for the easy money. 1:05 am just towing the car. 2:00am I was there, the girl was very rude. Then I go back in 7:00am, and they said,, nothing I can do for you “. Nobody answered the phone. Poor customer service and very rude people. 0 stars.

Ghetto and unprofessional establishment. They make it almost impossible to retrieve your items which is illegal, they can not keep your personal items in the vehicle. Then on top of that when you schedule an appointment they dont send you the details till you call them 5+ times.

they tow our van and damage the front bumper. as you can see, the plastic part is pulled. when they pull the van, they pull the front bumper and break the piece at the bottom. the staff is horrible I got there and started to read the hours of operation and I see a guy walking up to me, I waited to see what he wanted and he just curse at me for "been park and blocking the entrance" I wasn't park and I was waiting for him to talk to me. they think because they took my van, they owed me. I will file a formal complaint, but if your car gets towed here before you leave, take pictures of your car they are people who have no respect for other

Place is a sh—hole. If I could give zero stars I would. Very shady hiding behind a window you can’t see through. Went to get my car and it was behind another car that had to be moved. The lady said we had to “wait” for a driver to move the other car and she had no idea when someone would come. Said it might not be until 9 pm. Incidentally there was a driver there but he worked for the repot company at the same lot?? To make a long story short, after arguing with her and threatening to call police she magically found a driver within minutes. Very shady and finding ways to rack up fees. Someone should sue them.

They took the car from my parking space because there was no sticker. This is not a problem, I paid for it. But they damaged the front bumper, tire and rim on the new car. What to do in this case ???

THEY DAMAGED MY CAR! My car is lowered and knew that most likely the car will be damaged because there is barely any clearance. When I was picking it up, I wanted to do visual inspection before paying but they didn't let me until I paid. Once paid, I looked at it, and it seemed fine. After a short drive to work I noticed the bumper was really loose. They clearly pushed it in just to make it look fine. But it's not fine! The brackets are broken all around the bumper!

My wife work as a nurse assistant and come home by midnight. That time she don’t get a parking close to the building. She had problem with her eyesight, and was relieved from the job for a year because of an infection to the eye. Now she uses high power glass. She said the lights were not enough to see well, and the pictures the towing company has taken proves that the yellow parking line has faded, and in the particular parking space, 70% of the line has completely disappeared. Without the line, cannot expect to be parking properly. When my wife called the Northwest Towing the lady employee who answered was very rude to her, and also she threatened to call police on my wife. The Towing company is expected to tow the cars which doesn’t belong to the residents, which has parked unauthorized in the parking lot. The residents of the condominium pays to maintain the parking lot, and we are entitled for three parking spaces. If my wife did a mistake because of her disability, I wont expect the towing company driver to make the decision to make $200 because the car was over the imaginery yellow line which never existed. I am unhappy that within 30 days of staying in our new place, we had to go through this difficult experience, most of the Saturday was gone after the towed car. The truck driver doesn't have the police authority to decide on the parking rules. He has given permission to tow the cars which has trespassed the property and parked with out proper permission. If the business is slow, don't try to make money doing things which are not in your authorized to do, it is stealing and breaking law. I am surprised why they are not given citation by the police authorities or by the city.