What clients say about O'Reilly Auto Parts in Palatine (IL)
I had a problem with my 2014 Jeep Cherokee with push button start. Every couple months had to get a jump start. I came here and talked with John about my problem. He told me that there is two kinds of batteries, flood and agm. Because I have push button start I should an agm battery. I found out I had a flood battery. I exchanged the battery. Thank you John.
I had a young gentleman by the name of Kyris, whom did an above and beyond job helping me out with my vehicle need.
I rate him 5 🌟 STARS.
GREAT HELPER.
Great customer service! Thank you Ky! You helped my daughter get back on the road safely adding oil to her car when we didn't know what we were doing. We appreciate you!
Reeked of cigarette smoke because one worker was smoking inside the store with the door slightly propped open, and the other worker was very rude. Awful experience overall
GreatCJ service and fast! CJ is the best! Well they all are but he really looks out for the customer's that they get the right things and very helpful! I only use this store!
I'm a mechanic that was in the area trying to do a warranty. I had brought the invoice copy of the original receipt that I had on hand for the particular part and the day before, I had spoke with my commercial store.
About the part in question. They had told me to go pick it up from this O'reilly's so I drove out here because they were the only ones that had it in stock and yet it took almost an hour because they gave me a hard time about accepting the warranty exchange, even though everything was approved the day before. The cashier and the manager there was very rude.
I had to call another store and explain the situation. And they were able to help me.. I don't know what kind of customer service. They teach the people here at this location. Because it's not good
They should fire arthur sucks as manager they should put denis as incharge im surprise that guy arthur is still working there always have bad buisness when arthur is there i just go across the street to auto advance and spend my money there instead
CJ helped us out today with a headlight issue and was courteous, professional, funny, and saved us some money! There’s like 3 auto parts stores basically in a row but we’ll go back to O’Reilly because of him.
Not a car guy in any capacity, my whole headlight is out and I need assistance putting new bulbs in, this is also due to lack of mobilizing in my wrist. I've had O'Reilly assit me with putting on wiper blades in the past at separate locations so I just wanted to ask if I purchased bulbs there, if they'd help me put them in. I wasn't rude and I wasn't expecting or demanding a yes or a "good" answer from the employee, just wanted to know where I could be helped at. She simply replies "uh...no. I don't have anyone else here and I can't."
Which, fine, I understand. She said this very flatly and as if I was being annoying for not knowing this prior to calling. In the middle of saying "oh, okay, thank you anyways" she scoffs and hangs up midway through. Glad I saved myself the trip and additionally now know where I won't find friendly service. I understand being frustrated and tired with/at work but so is everyone else in the time we are living in. I'm not asking anyone to be chipper and sunshine but good grief.
Stopped in here to get a cabin air filter and also an engine filter for my Mom's Cadillac XT4. Cabin filter in stock but VERY expensive. Engine filter in their warehouse and they want like 11 to ship it to their store on top of another very expensive filter. Never heard of going into a retail store and then having to pay shipping to the store. Got the filters on Amazon for better quality for about the cost of one of them at this place. And I had them within two days
Wow!! Is mostly what I can say! Left super satisfied with Peter and the other gentleman on duty today Sunday the nineteenth of September 2021. Tons of great advice and excellent customer care
Nice kid came out and checked our engine lights. Old car 😆 and needs more than its worth. Thanks for advice. Will return for future business. Have a good day 😊
Manager was not helpful; customer service was abysmal. They lack communication skills. They were unwilling to allow seat covers to be checked for fit before purchased, but said, “[I could] buy them and return them if they didn’t fit.” No thanks.
Ordered 1 gallon spray wax 19 days ago, $30 with tax and SHIPPING! to their own store, their own product that they offer. They never got it for me, screwed around with stories for almost 3 weeks. Today I decided to cancel the order, waited long enough. Guess what, they cannot return the shipping charges, for the product that was never delivered to their store. Very sad experience.
It's my only place I buy from any more they all ways try to help even when the cashiers have no idea what the part you're asking for. But still be able to get it for you they price match or lower the price if you can't afford it all the way it may not happen all the time but when you're a loyal customer like I am trying to help out as much as they can without getting in trouble 😉 10 for 10
Was stereotyped when walked into an Oreillys location in Paletine Illinois on rand road and felt very uncomfortable by an employee there. She gave off an vibe that she didn’t want to help me and Questioned me if I was handicap or not, when finished told another employee to check me out and walked in the back to do nothing. Asked the other employee did they ask frequently about handicap parking and he said they did not. I’m not one to do reviews but this didn’t sit right with me and I will not be visiting that location again.
I was in the parking lot get out to see my husband walked to the side walk but before I got there I stepped on a big staple and it went right through my gym shoe and then my toe. I said something to the man inside he was not responding like he did not want to know. My husband went inside and he didn't want to give his name. My husband had to tell him you we will call the police then he did. Not to good of a employee
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