This rating is based on customer reviews, inventory size, pricing, and service quality
Recent reviews show Towne Towing in Palatine, IL is strongly positive (93/100). Customers praise professional, courteous drivers, careful handling of classics/low-clearance cars, and quick ETAs (10–30 min), plus 24/7 help and clear communication. Prices are usually fair—often lower than rivals—but a few reports cite hidden fees, a billing mix-up, and one damage claim. Waits are typically short; occasional delays noted. No clear info on inventory, yard organization, or parts-finding. Overall, fast response, careful handling, and solid service stand out.
What clients say about Towne Towing in Palatine (IL)
They were a referral from Firestone Complete when my car broke down due to a misfire. They towed my car twice on different occasions within 4 days. The first time went without a problem and they were quick and price was reasonable. The second tow due to another misfire was absolutely horrible! The employee who towed my car was not trained properly and hooked it to my tire rod which got bent and messed up my alignment. Then it took us literally fighting with them to get them to take responsibility. We thought it was strange when the guy who towed the vehicle called to tell us that we not only had a flat tire, but our bumper was all cracked and broken, which we knew wasn't the case when the car was picked up. There was a crack in the bumper and a little hole before the car was picked up. And after we picked up our vehicle the whole bumper was cracked and was missing several pieces to it, but because my boyfriend made the mistake of saying the damage was already there and not looking at the pictures sent ... they took no responsibility. John the owner did (after a lot of back and forth) cover the cost to fix the tire rod and alignment, but still charged us the full price for the tow. In reality I dont know if I would recommend this company because the experience we had and how long it took to get the accountability squared away was awful. I didnt want to give a one because the first tow was satisfactory, but I couldn't give more than a two because overall our customer experience was lacking and had the employee been trained properly this could have been 100% avoided.
I tell everyone John’s awesome ! His crew is great, they’re always on time, the trucks are clean ,never had an issue. He’s always my go to.
“ Best hookers in towne “
We were really impressed by their professionalism and can-do attitudes! They made a really stressful situation all the less stressful with their help. Hope we don't have to, but would call Towne Towing again in a heartbeat!
Got a flat tire on Lake Cook thanks to a massive pothole. Called for a tow truck. They were there in 10 mins and towed me to the local Discount Tire. Tow Truck driver was a great guy and made me forget about how bad of a time I was having.
A+ towing company. I would reccomend them for anyone that needs help….
I have been a customer before but last night Towne Towing was an absolute life saver. Their 24 hour service, affordable, promptness, and their tow drivers have always been professional and super kind. My family and I are eternally grateful for the phenomenal service we retrieved. Highly recommend!!!
Today I planned on having my vintage 1987 Cadillac Eldorado with only 41000 miles and rarer than rare purple paint with purple interior with a white carriage top towed to a repair shop. All I told Towne towing was “I GOT A CAR TO PICK UP AND BRING TO A SHOP” from beginning to end my wife and I felt like this company treated my car like it was a rare 1964 Rolls Royce! The amount of care, the friendliest attitude and the amazing amount of professionalism and knowledge blew us away. Best part it was all done with a smile. My shop will NEVER use anyone other than Towne towing. Don’t waste your time with anyone else. Thank you Towne towing for making a move of a rare car very easy!!!
Towne Towing is an excellent choice for your towing needs.
They listen to you and clearly communicate what they will do for you and follow through without fail.
John, the technician who handled the job took very special care of my vehicle and my building’s parking garage. He worked very hard to ensure my vehicle was moved safely and efficiently.
Towne Towing is highly recommended.
I do not recommend towne towing whatsoever. Not only did they charge my card for more than what they quoted without my knowledge. also they took 5 days to charge my card after i osid initialy. The day I had it towed, they took their money out of my account. All good right? Wrong. With no notice or explanation it took them 5 days to run my card for the tow causing me to go negative, after I already thought it was paid. Very shady.
Arrived super quick, much faster than 5 other companies nearby I called. Except be warned that they will give you a quote over the phone, but they NEVER mentioned all the HIDDEN FEES. Therefore, took some stars away.
Wonderful service and a great price! The driver that came to help us out was so nice and personable, he is also a navy vet and was just amazing. Hopefully we don't need their services again, but if we do we will definitely go with them.
John and his crew are awesome! We use them regularly for the business I work at, and they are great. Always prompt. Always careful. Very timely. They have every truck available to tow whatever you need to tow. Highly recommend Towne Towing for anyone's towing needs.
Quick and efficient. Tow truck driver was super sweet and caring. Had a hard place to drop off car but he did an amazingly good job putting it in our spot. Best experieence I've had 10/10
if I could give 10 stars I would, we had a bad experience with another towing company and after hours decided to call this place - so glad we did! We were stuck on side of highway during the middle of the night and the person over the phone was so helpful in trying to locate us, the tow driver came so quickly and was incredibly sweet to talk to! They had very reasonable prices. We would 10/10 use this company again for their service. :) if either of the men see this I was the one with the fiat & thank you so much for all of your help
Ron showed up to help tow our car. He was very professional but more than that he was very nice and kind. Prices were good too. (Ron, I’m the guy with black accord. Thank you very much)
Highly recommend Towne Towing to anyone looking for honest, reliable service! Speaking as someone who has been burned by bad towing companies in the past it was such a breath of fresh air to work with a company that was so easy to work with! Everything was explained in detail, pricing was exactly what was discussed no surprise charges like other companies have racked on in the past. 5 stars for customer service! Will definitely use this company again in the future and recommend to anyone who may be in need of a tow!
Towne Towing provided amazing service & were so easy to work with! One of our company vehicles was hit from behind in an accident. Another towing company was dispatched to us and took the car to a different location than they were supposed to and then were extremely difficult to work with and didn't want to release our vehicle. We were recommended Towne Towing from our mechanic and they were superstars from the get go! They helped navigate the situation with the other terrible company, & picked up our vehicle and brought it to the correct location. They were easy to work with, Clear and straightforward with communication and pricing, & I can not explain how grateful I am to them for helping navigate the situation with the other company, and the recommendations they provided through the process. I would highly recommend Towne Towing to anyone looking for an honest, straight forward & transparent towing company. From now on they will be who we call first with any towing needs!
They have towed my vehicles twice for a reasonable price. First time I was stuck in a ditch, it has just snowed and they came within an hour ! People were teling me they couldnt come out for 2-3 hours!The second time was for a car that had an engine blown out and we had made an appointment to get it towed. He was on time and very communicative. He delivered it in a narrow alley in city of Chicago and even helped me push it into my garage. Honest people, you can trust your vehicles with them. Both cars towed were BMW 335i.
John towed my car after an accident, in The dead of night. After police called 4 other companies and they all denied service saying 39+ minutes! John was at the scene in 20 minutes! The fees were extremely low and he helped me with my insurance company! I recommend this company 100%
Amazing service! Super friendly, flexible, professional, and very reasonable prices. I initially called out Speedy G (first company I saw on google) and they were going to charge me $295. I was stuck on the highway on the median side and I truly believe the other towing company was taking advantage of the situation. Towne came out fast, totally understood the awful situation I was in and charged me LESS THAN HALF of what speedy g was asking for. I will definitely be calling towne now if needed in the future and highly recommend them to anyone who needs a tow and other vehicle services they provide.
John was so personable and professional when towing our car that had stalled out in the rain. He even gave us a jump! I will definitely call on these guys again! they came in 15 minutes and are very reliable! so happy with this service! you have gained a customer for life!
Outstanding service from Towne towing. My C5 Corvette was stranded on the 4th of July. The first tow company said they could not flatbed my car. I was shocked and called Towne towing. They said they could come out and tow it. Ron came out with the flatbed and very carefully and slowly got the car up without scraping the front end. He was awesome! I cannot thank Ron and the Towne towing team enough. They saved me and took excellent care of my car! Very happy and will recommend a Towne towing to all my Corvette friends.
These guys were great. I had a very stressful situation regarding one of my cars while I was far from home and John was very transparent about all of the options and kept me up to date on how the tow was going. I really appreciated his honesty and attention to customer service.
I think the guys name was Johnny , awesome guy he definitely went out of his way for me, 2 other tow company’s told me sorry can’t help u, I had rims on my car, I blew out a tire,so In order to get the bolts off you need a certain lug wrench, most of people/ tow truck drivers all carry the same one with the 4side , and that would not do the job , so he actually went back to the shop to see if he could find a certain socket to fit and he came back, don’t forget 2 other tow company’s near them said sorry nothing we can do except tow you, he saved me! Awesome guy!!
We had our tire blow out on the tollway. Mark couldn't have done a better job. He arrived very quickly and was very helpful. He even helped us get my 92 year old grandfather into his tow truck. 5 star service and very reasonable rates.
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