Even though they don’t specifically work on my type of van, he still took the time to walk me through a few things and explain what I could check and possibly handle myself. That’s something he absolutely didn’t have to do, but he went out of his way to help anyway.
The level of customer service and honesty here really stood out. It’s rare to find someone willing to spend their time just making sure you understand your options without trying to sell you something. Truly appreciated the help and the professionalism. Great experience overall
We've given preferred automotive over 30 cars to work on for dealer. The mechanics know what they're doing, we bring them our complicated jobs other guys can't do. They've done timing chains, electrical problems. Good place to take your vehicle to get fixed
I went in for a "No Charge" diagnostic test Friday. I asked before he looked at my vehicle to confirm that there would be no charge, he told me NO. After looking at my vehicle and going over the issues with it. He mumbled and said that he would have to charge me.
I told him I didn't have the money and that I only came in for the Free testing he mentioned before I arrived. Today while driving, I started to smell gas in my car. By the end of the day the fumes were really strong so I pulled over on the side of the road; to find that the hose to my engine was disconnected and releasing gas fumes! Extremely negligent and inconsiderate. I'm so glad I didn't go through with any repairs,, something didnt sit right with me, you can't even replace parts correctly! But more importantly make sure that I or anyone would drive home safely!
They did an excellent job on my vehicle and i will be doing continued business with them. They understood what i needed fixed and did exactly that. I appreciate the management's patience when my car was finished and having to come a few days after due to my hectic work schedule. Great job guys!!
Came really quick with a unique issue and it was able to be solved within 10 minutes. The worker was so kind I’m ashamed to have not gotten his name! Didn’t no where else to go but I believe I came to the right place! Literally look no further!!!!!!! #bamagal
Mr. Luke was originally needed to remove an AirTag illegally installed by Richard who owns Above and Beyond Transportation. Mr. Luke saved my life!! He removed the AirTag and then fixed my secondary car seamlessly. As an officer that needs to be safe on and off the road, this company provides stellar customer service and top notch complete auto needs 7 days each week. He is one of the best servicemen I have ever encountered. God bless him, his staff, family, and business because ethical people and great work is far and few. I highly recommend this company for all of your automotive needs from restoring your old school to maintaining your current vehicles.
No you all said it was a FREE diagnostic and the proceeding to say it was $100 just to look at it. Like I said you all are crooks and will rob people right in there face
Used there towing service on Saturday. They told me $125 and $3 a mile. We get to their auto shop the guy tells me $375 with card and $300 with cash. We didn’t even drive 10 miles. I asked for a receipt showing how that total came to be never got one. The guy also told me they would look at my car for free rather I got it fixed there or not. They sent me a $1000 bill and said if I don’t get my car fixed that’s another $100 just for them looking at the car. They’re clearly crooks banking on peoples money. That’s $400 towards them and not even getting my car fixed. I called the lady to see if I could speak to the owner and she said he was in a meeting but he was sending me messages about my car so she clearly lied. I would NOT use this tow company or mechanic to get your car fixed. They’re robbing people clear as day in there faces forcing people to get there car fixed here. Never again will I use this company and it’s sad you can have a forever customer but they’re so money hungry they loose them. Pay attention to the bad reviews about this place!!
AMAZING service. My car wouldn’t start. After trying to use a jumpit and then jumping cables, nothing was working. I had my car towed to Preferred Automotive and in less than 24 hours they fixed a LOOOOT of corroded parts and charged the battery for 4 hours. Furthermore, one of the mechanics, possibly the owner I’m not sure, stayed after hours simply to make sure my car was ready today instead of tomorrow - saving me unnecessary Uber fees and headaches.
They’re so professional and in constant contact so I knew what was going on at all times. I’m so so grateful I decided to go here. Seriously the price was so reasonable and the work was unparalleled. Cannot thank them enough or sing more praises. Thank you!!
I had a low tire and went here.
The valve core may have been loose but, the tire still went low again after three days, instead of one.
Either way, it got me home to the gulf coast from Illinois and that's where my tire equipment is.
These guys get 4 of 5 because they were quick, they definitely slowed a problem, they were about to close (I didn't ask why and they obviously had reasons), also, a still very wet behind the ears newbie is learning a trade and I'll always back a business that will train employees.
Edit:
2 of 5 because they did slow the leak, though I am not certain how.
However, I came out to the garage and just finished the Hyabusa engine swap in the same vehicle and remembered asking Preferred Auto to check for leaks, right?
Before patching the tube, I double checked the tire and valve stem.
I poured soap and water on the sidewall and it was leaking 'round the bead.
Also, the valve stem was still leaking slowly.
I place full liability for poor quality on the guy training the rookie.
Train your greenhorns better, Preferred.
It's honestly quite sad that I have to give a 1 star, I brought my 1997 Mazda Miata in to have a clutch replaced due to me not having the proper tools where it was to fix it. My whole experience talking with Lucas (shop owner) has been quite contradictory to other reviews as he was pretty good to work with keeping good communication, professionalism and general kindness and their shop was also quite nice. My problem comes with the actual work they did they had my clutch done it about two days and upon completion I was explained that long story short my motor is seized not fully believing this I had it towed back to my house where I can properly work on it and upon inspection the clutch and pressure plate where misaligned causing the motor to lock up. I honestly cant say I would take your car here unfortunately
If I could give 10 stars I could! This man helped me after hours when I needed an oil change. He didn't hesitate to help me. I would come here during normal business hours again! Great service. I highly recommend.
Worst service Ever! We got our car towed there, was told we needed a fuel pump. They said car would be ready for pickup. We picked up car, our car stopped on us as soon as we got it, in the middle of the street had the exact same problems. They came 45 - 1 hr later to come tow our car back to the shop. The next day no call back on how our car is doing until after 2pm. My husband had constantly keep calling, They do not answer the phone. Finally they said our car was finished, my husband called to see when to come pick up the our car. The owner did not answer the phone then text, she said she can’t pick up the phone because she had to pick up her son. Picked up car drove further home the same problems with the car still going on. Car stopped again on us. Worst customer service and experience!! I will not take my car to that shop again.
Owner Lucas W Daulton Is literally a Crook, took a 1000 deposit for a car, I drove 3 hours to pick it up, When I got there i called him text him, and he told me to wait, I waited for 2 more hours, finally his Wife shows up, tells me the car is sold and to beat it. I Finally got a hold of Luke and he apologized up and down and told me he would refund my 1000 deposit, and never did, there is a police report, Zelle Dispute, and Small Claims Lawsuit pending against him and this "business" message me for picture of our conversation where he admits the car has been sold, and he says hes give me my money back, or see my profile picture. This guy is NOT someone you want to do business with STAY AWAY
They have had my car since Tuesday I told Fernando if y’all can’t get my brakes back after trying 30-45 minutes to leave it alone. I told them to electronically bleed and manually bleed my brakes. See this is the reason why I don’t like shops because they are always trying to find something else wrong with your car just to get more money. I’m not paying more than the 283.00 that’s it that’s all. I taking my car to ford since they can’t figure it out.
Nice lil shop to visit.. no complaints to speak of. Owners were pleasant and my tech Fernando (I believe) was nice too. Seems to be an overall honest shop to do business with..
Stallled far from home. Tow truck driver was fabulous but talked me into using their auto shop to save a few bucks on the tow. Once it was there the communication was awful. Didn’t get a call back at all that evening. Living forty min away needed to make arrangements for transportation to work the next day. Could not get a call back. Next day. Still no call back until after 3pm which they didn’t know much yet. Get a text of the problems with no initial price. So I sign to yes! Fix it. A censor had to be ordered. Finally sunday get a call and still hadn’t been fixed. 5 pm said it was 700.00$. Ug. So what could I do sure. Fix it. Get it home after paying by cash app which I thought so seemed unprofessional. The car just dies again. Doing the exact thing it was when I brought it. Tried calling. No reply. Kept calling. Got jocked back and forth from mechanic to secy. Basically I was sup to pay them to tow it back forty min away to have them fix it right. Wasn’t doing that. But never got a call back to get any kind of refund or apology. Just washed their hands of me because I wasn’t going to pay to tow it back. Did nothing to address anything. Tried to get a refund from cash app. Nothing. So that’s my review. My mechanic looked at the paperwork and said they jacked up the fee 80% instead of a normal 30% for parts and labor. So if you wanna get ripped off go here. I had to pay an additional $350 for parts they didn’t put on and more labor from my people who are always on the up and up. Pays to stick with your own mechanic you trust no matter how much more a tow would have been. Good luck if you go here.
Quality service here! Jennifer was incomparably helpful and called me back to let me know they could schedule me in for service the same day and I called in the afternoon! They did superior service in the brakes and are affordable and quick as well! I was done in less than an hour! They also let you bring your own parts to do the repair! Come here to get your car serviced right off 159th and Pulaski! Save time & save money! I’m loyal to this auto body shop!
Highly recommend this shop. Thier whole team went above and beyond in every way throughout my experience with them as I was traveling states with my son, my animals plus a trailer with our whole lives in it. We start3s overheating and broke down in south holland. We were stuck on the side of the road for hours before I found Jennifer and even tho thier shop was closing soon she didn't turn me away like everyone else I had called. She sent me a tow, helped me find a hotel for the night and had her driver take us there. She locked my trailer away for the night. She made my van 1st priority in the morning, had her mechanics fully inspect it and all the while tried helping me figure out alternative options for my travels should there be an issue I couldn't afford to take care of. Luckily it was just something small but every step of the way Jennifer, her husband and thier entire team went above and beyond to make sure my family and I were safe and taken care of. They fixed the issue at a fair price plus gave it a full inspection to be sure i was safe to drive, reattached my trailer for me and sent me on my way with ease after a very stressful ordeal while also restoring some of my faith in humanity. I couldn't be more grateful I broke down when and where I did. Thank you so much!
Please please please don't go here!!!!!
They "fixed" my car and charged me $1200, just to turn around and tell me 2 days later that I need a new motor. They purposely charged me for a big job knowing that the motor was going out. Then tried to charge me $7000 to replace the motor. I took my car to another shop for a second opinion for them to tell me they never fixed the first problem. I strongly feel they take advantage of women and use they're women employees to make you feel comfortable enough to trust them. They're all snakes, the lady at the desk is the mechanics wife!! Don't trust them.
This company could not fix my vehicle and lied stating my car’s computer was malfunctioning and not allowing the parts they put in to work. The charged me $500 in repairs that they didn’t do before towing my vehicle to the dealership; because they stated they would be the only ones to fix the malfunction. It was a lie and the fuel injectors that they claimed to install, the dealership installed them. Please go to yelp where the reviews can’t be manipulated to see other reviews about this company. I do not recommend this company. Buyer please be aware. If I could give 5 negative stars I would.
Nice people who work at this business, I had come because my door was broken and within minutes it had been fixed and I was sent along my way. I recommend them to any and everyone... very fast and efficient service that lasts!
Update: Some time later that very car broke down. I called Prefered “preferred” Automotive (their name is even spelled incorrectly… missing an r) to tow the car to their shop to be looked at. The transmission had blew. I knew this because my fiancé who worked on cars for a short amount of time before working on motorcycles, looked at it, one glance and he said “your transmission isn’t savable, and to purchase another one”. I was charged over $750 due to the location being very far. Which I was okay with. Once they retrieved my car I was told they would look at it and identify the problem with it. I was then told that the transmission may be able to be saved —there was no possible way it could be saved with oil, I knew this— I put faith into them anyways however and trusted that maybe after they flush out the car and replace the oil it might survive. Next day comes around and I receive a call saying sadly it’s nothing they could do besides replace it because the oil didn’t work, but that I would be charged for the labor done regardless of it not working . The charge was extremely high for an oil flush and I’m talking about around $500, if not more. It was at this point that I started to reflect on Prefered Automotive and their services.
My car was not drivable
Yet they expected me to pay over $1000 (tow included) for nothing. Just for them to look at my car and tell me something that was obvious.
I moved my car to another automotive repair, where my transmission was handled without me being or feeling robbed as a woman with zero experience or exposure to the car business.
(I gave three stars because despite my very sour experience with the other employees, I did have an amazing experience with the owner that very first time with my car door.)
Preferred Automotive helped us make the best out of a bad situation. We broke down on the side of the road while driving to an out of town wedding. They helped us tow the car, assess the damage, and complete the repairs in the most timely manner. They were friendly and pleasant with us while we explained our suspected reasoning for the accident we had. And they helped us to repair the vehicle and feel safe to drive it home. We cannot speak highly enough of our experience and are beyond thankful for their help at a time when we needed it most!
Drove up to Chicago and I thought my battery had went bad. It ended up being my alternator. Luke and his guys were amazing. Towed my car back to there shop and had me back on the road within a couple hours. Would 100% recommend them to anyone.
One stars because they did a job. I take one star because towing guy is very rude and does not know how to talk to people. He really needs to work on his people skills. Another star I remove because they said my abs light would go off in several hundred miles, but tested my abs and is not working. Third star I take away because they give you 10 dollars off just so you could write a google review. That's cheap I think. Better give 50 dollars off. Last star i take off because they are very greedy. For one ball joint they charged 800 dollars and i found mechanic who fixed two ball joints for 420 dollars. I would avoid this place at all cost
Took my ford fusion 2013 here with all sorts of problems, bad brakes system, bad electronic power steering, needed new rotors etc. The shop took care of me and had my car back to me within a few days. If you're local to this shop I have no problem 100% recommending these guys. Good prices too. Very trustworthy guys!
Took my car for a check up. They did a good job of it, checking all the knooks and crannies of the car. The information was helpful and they patiently explained anything that I didn't understand with regards to possible repairs.
The place was spacious though it had a gloomy atmosphere, with not much lighting. The equipments they used were pretty good.
I don't know about the price. They charged us a $125 for that simple check up. That may have been a normal amount for them, or for any Auto repair shop in general. But I'm just putting it out there for reference. The job was well done, but I was just surprised with that price.
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