Preferred Emergency Towing & Recovery in
Markham (IL)

If only 0 stars were an option. Spoke to Mark dispatcher. Needed an emergency tow for a trucker stranded in freezing cold in Valpo, IN. Mark quoted $195/hr and 90 mins. I called at 30 mins to make sure we were still set. Then again at 90 min and that's when he didn't pick up. I sensed something was off and he seemed irritated I called- said guy was on the way but hung up quick before giving a time. Needless to say he blew me off - I had to call from different numbers NO ANSWER. I finally had the driver call - HE PICKS UP AND AS SOON AS HE REALIZES HE HANGS UP. Hope Mark is never stranded on the side of the road and he is treated with the inconsideration he showed tonight. It's literally 10 degrees outside - All you had to do was be honest !!!

Between Charles(tow trucker)and dispatch on one of the coldest days of the new year…my big work Stake truck broke down and needed help.They updated me with calls so I found myself not wondering ,communication was on 💯 and service was excellent. Highly recommend this blessed team.Rapid and recovered!God bless!!!0

Called and described my situation, they took down my info and said they would call me in around 45 minutes when they arrive at my location. 2 hours later and I haven't seen or heard from them, even though I called them again to ask where they were. Had to call a different company.

Eric (with a C) is one of the nicest tow truck drivers, if not the nicest driver, I have ever dealt with. If you see him, just know you are in the best hands possible. Deserves a raise

Price quoted over the phone was not the price they charged. I was charged way more once the driver had my car on the truck, and had no choice but to pay the extra $250. There is a $65 fuel charge they don't mention.

Fraud. They quoted completely different price and then sent a bill for $500 after original was $125 plus mileage to drop car off. They also did not disclose they were located an hour away and charged mileage to and from job. STOLEN ITEMS FROM THE CAR!!! Would give negative stars if I could.

Stay away from this company. Told me they would be picking up the car in 45 minutes. After over two hours they never showed up and stopped answering the phone. Left me stranded waiting for them to come.

Awful experience. Got charged 6 labor hours for the driver to go around and get parts for a PM. Preventative maintenance. Something to be planned out and they charged me as if it was an emergency and charged for every minute the guy spent shopping for parts. 6 hours to do 3 oil changes, $3000. Stay away from this guy. UPDATE: the PMs were done onsite at our customers location. An oil pan was not used or they actually followed through on the owners threat to drain all the oil. Our drivers started work this morning and one truck had a new check engine light on and the other two trucks they serviced had no oil in them and were low on coolant and trans fluid. Lucas, the owner, dodged our calls and texts all morning. He just now started texting me calling me a liar and noticed my negative review. He and his family/coworkers went ahead and left my small family business a bunch of fake 1 star reviews as retaliation. He seriously made a fake account named “Sup Hoe” to defame our business. See photos attached. This guy is sick and his company could have ruined our trucks. Again, STAY AWAY!!!!

*SCAM! SCAM! SCAM!!* DO NOT USE THIS COMPANY They will quote you a low price over the phone and once they have your car hooked up and arrived at the destination, the price is DOUBLED ALMOST TRIPLED and they refuse to unhook your car!! I would get your story straight for the BBB, just know they’re coming yalls way!!

I asked multiple times on the phone what I would expect to pay once it was all said and done. I was under 3 miles from home. They said $125 and additional 3$/per mile. Once they got my car back to my driveway, I got an invoice stating I owed $351. Once I said something, they acted like they were doing me a favor by dropping it to $273. They charged me 37 miles totaling $111. AND the additional 4 miles to get my car to my house. Which was under 4 miles. I was less than 5 minutes away. It is incredibly frustrating because at that point, they have your car hooked up and won't give it back until you pay. It is a complete SCAM and they don't care. DO NOT CALL THEM FOR A TOW. Unless you don't mind paying a crazy amount of money and don't mind being lied to and misquoted. They knew I was in a pinch and in a busy/dangerous intersection and they used that against me. I didn't have time to research or read reviews. I wish I had. I will say the man who towed my car was kind and came within the time they stated they would be there but was blaming the guy on the phone who I initially talked to for the amount and misinformation.

This is THE WORST SCAM COMPANY EVER we were leaving a church and a young ladies car wouldn’t start and needed a jump the dispatcher said the truck was 30 minutes away coming from the north side called back in a hour he then said the truck is getting off the expressway he’s 2 min away then tried calling back 15 min later they didn’t answer the phone and then started sending the calls straight to voicemail. DO NOT USE THIS GARBAGE COMPANY IT HAS NO INTEGRITY AND EXTREMELY UNPROFESSIONAL‼️

I called to have my flat tire changed. I had a spare in my trunk. They told me they would be there in 45 mins, they arrived 2 hours later. The guy they sent didn’t know how to inflate a spare tire or how to use a compressor. We towed my car 4 minutes down the street to a tire shop. I was charged $500. I called to dispute this, and they stopped answering my calls. I will be reporting them after I submit this review. Wish I checked the reviews first, they are absolute scammers and take advantage of people in their time of need.

My Lady caught a flat on the HW. Not only did they leave her stranded after telling her someone would arrive in 30 minutes, they stopped answering the phone. I tried calling on her behalf and some guy answered. He literally hung the phone up in my face. Save your money and move around this poorly ran business. They have multiple 1 star reviews just from the past month alone.

This company is a complete scam, I was quoted 195$ to bring a semi across the road to a service shop. Upon completion my driver was hit with a 685$ tow bill. When I called to get an explanation the bi polar owner was screaming and cussing at me mind you we are on a recorded line. Also there was threats of impounding my truck etc. After I paid the tripled bill just to unhook my truck he called me back and acted totally normal stating that he apologizes for his “other dispatcher” but it was very clearly the same person. Either this guy is mentally unstable or on substances. Upon further review of this company seems this a very common issue with this company. I strongly urge people to stay away from this company. DO NOT HIRE THIS COMPANY PLEASE.

Worst company, they work together with eastside towing and road service in chicago. They take your money, $560, didn't do the work. Lied said they would be back out today to do the repairs. No one came they blocked us on their phones, before doing sothreatened me if I was to call back. Complete scam artists. Do not trust this company or eastside.

Dishonest - they did not honor quote I was given on the phone by dispatcher. I was quoted $125 flat fee and $3 per mile. 17 miles should have been $176 plus tax. They tried to charge me $300. Basically held my car hostage and then acted like they were doing me a favor for dropping the price to $250.

No complaints here. I don't know what the others are on about. My car wouldn't start when I was leaving work. I called the first tow service to come up: they wanted nearly $400 (they wanted $380 if I remember correctly) to tow me! Preferred was the place I called second and my car was towed by that company for $200 flat.

I am so disappointed with this company. I called them in an absolute moment of desperation because my car was in the midway parking garage and would not move due to an acute issue with the clutch. They assured me they had the resources to get into the garage and get my all wheel drive Audi out safely and home and quoted a good rate. I was exhausted from traveling for work and just wanted my car home. Thankfully my husband came and was waiting with me. We waited for 2 hours with no contact. I started calling them to confirm they were still coming and they never answered the phone. I called several times and finally they texted me a link to explain my issue and location which assured someone would call me back shortly. I filled out the link explaining that I already had a call in and had been waiting for 2 hrs and was willing to continue to wait if they were still planning on coming. I also asked that if they could no longer come someone simply call and tell me that so I could make other arrangements. After another hour with no contact and no answer from this company we contacted MM LLC towing (which is also local). We were exhausted so we scheduled an appointment for the morning. They were phenomenal. The driver was amazing and got my car out of the garage safely and back to NWI with no issues. They were well within the quoted price (which I felt was extremely reasonable for the job) and we tipped the driver on top of the cost because he went above and beyond. Don't call this company if your in a bind. Call MM LLC. They are fabulous, professional and above all honest. Hope this will help someone else.

My wife's car broke down. Unfortunately for her, she called these guys. They "don't take credit cards", but didn't tell her that until her car was loaded up. They then charged $300 and towed her car to a mechanic that was 30 minutes away instead of the location it was supposed to be towed to that was about a mile away. Eventually, after significant phone time, she was able to track down the location of her car.

Extremely Unprofessional Service – Complaint From the very beginning, the staff was rude to me. As soon as I called, I was spoken to as if I were an old acquaintance who owed them a fortune. Later, I called again to clarify my exact location because my car broke down right at the highway exit and could no longer move. I needed to confirm my precise geolocation, yet in response, I was met with rudeness and clear annoyance at my call. I was promised assistance within 30-40 minutes, but I ended up waiting 2 hours in my car. I repeatedly tried to call, but no one answered the phone at all. This is the most unprofessional service I have ever encountered. Absolutely unacceptable.

Terrible experience with them today. Extremely late (3 hours on a promised 90 minute pick up), the quote differed significantly from my final invoice, and their dispatcher was extremely rude about the whole situation. They were 2 and a half hours later than their dispatcher's estimated time of arrival, which might have been forgivable if they had at least kept me updated when that ETA came and went. But they didn't. I had to call them back an hour after that estimate had gone by. They told me then that they were 15 minutes away. Aggravating, but okay, fine, I'll give them the benefit of the doubt. 30 more minutes go by, no word. I try to call them back; my call goes to the answering machine. I wait 5 minutes and call again, they pick up this time. Start on a story about what's going on, which would have been appreciated earlier, but at this point, it feels like I'm being fed whatever I need to hear. They tell me 15 more minutes; I tell them if they aren't there by the end of that 15 minutes, I'm cancelling and calling someone else. To their credit, they were telling the truth that time. I will interject here, that once the driver arrived, he was professional, helpful, and courteous, and my vehicle did reach it's destination. That's the only positive thing I can say about this entire experience. However, things quickly went worse, when the cost on my invoice differed significantly from what I was initially quoted. When I initially chose Preferred Emergency, there was no standard rate for their services listed on their website, which required me to rely on a verbal estimate given over the phone. The issue here is that while they accurately communicated the flat rate, and that there was an additional mileage fee from my location to the destination, they did not accurately convey that they also charge a mileage fee from their shop to my location. Which, again, would be forgivable had they at least shown up at least close to on time, or kept in communication when it became clear that they would not be. But then the dispatcher caught an attitude with me when I asked if they could at least adjust the price a little given everything that had gone wrong with this service call, and proceeded to blame my "threat" of cancelling if they didn't arrive within their THIRD ETA for why he was choosing to be rude and condescending about the situation. Which is what has lead me here. I certainly will not be doing business with them in the future, and would strongly advise anyone who is considering them to look elsewhere too.

DO NOT use this tow service unless you are in an emergency and cannot get any other service. My vehicle blew a water pump and needed a tow to the dealer. My vehicle was loaded and my wife and I rode with their driver. Keep in mind he now has my vehicle, its keys and my wife is with me. We asked for an estimate three times during the commute and he said it was impossible to provide one. When we were near our drop off destination he explained that they only take cash. He literally drove us to a bank and sat there while I got cash from an ATM. He said the bill was an even $800! So do I forcefully get control of my vehicle again or call the police and wait for them to arrive on site to deal with this extortionist? I chose to get the cash and pay him at the bank ATM and deal with the issue later with the BBB. After finally getting a receipt after all this was done he had charged me $260 just to drive to my location even though their dispatcher explained that “they had a driver in the area and he was the closest one.” Then another $100 for a hazard hook-up. I was on the shoulder on I90. The net was they charged me $360 before they even loaded my vehicle. These are the facts of what happened with receipts to verify. Consider yourself informed.

Absolute scam! Get quote in writing. Let me repeat, if you use this service, which I strongly recommend against, make them put their final price in writing, at least via email or text. They quoted me $225 final price. I gave them pick up and drop off address. I verified it was the final price with no hidden costs. I called back again to verify the final price. When it came time to drop off the car, they demanded $548!!! Or $500 if paid in cash. This company will play the game when you call them back to ask them to honor the agreed upon price. They will say that they don't know who quoted you the price. They will transfer you around. Hang up on you. Finally they told me the driver will just impound the car if I don't pay full price and it's a civil matter so nothing the police could do about it. I called the police regardless. When the police arrived the driver let my car go for $350 rather than the $548 credit/$500 cash. I will be contacting the Attorney General, the BBB and their local police department. If this is an ongoing scam, it is not only a civil matter but it becomes a criminal act.

They are quick and reliable with good communication. Our semi trailer was stuck on the side of road. I called them and asked exact pricing which is $150. No any hidden fees. ETA was 30 minutes which is pretty quick actually. Tow truck driver even communicated on the way and showed up on time. Very satisfied Whoever looking at reviews can take this review as proof that they are doing honest business

These people are scam! We called them for towing and we asked them if they will be able to drop it at a garage and they offered us to bring it to their garage. He came after 1 hr. We needed someone to check our car on the same day and they convinced us to bring our car at their garage to be checked at the same day. Once we got to their garage they said they can’t and charged us $229 for 3 miles of travel. We told them that we never wanted to bring it to their garage because we were traveling and we need it to be checked on the same day and he convinced us on the phone that he will have someone check on the same day. But he refused that someone said that to us. So we asked them to drop it to near by Bmv agency. And the DRIVERRRR, he was high on something, he was throwing stuff around and being really rude and we felt unsafe in his truck. When we reached to Bmv which was 8 miles far. He charged us $560 and in which the invoice he sent didn’t have specific charges and it they charged us for hooking twice and when we brought it to their attention. They went off and without any explanation they were like ok $400 that’s all I can do or else we can’t drop your car here. The invoice they sent didn’t mentioned WHAT WE WERE BEING CHARGED FOR.. so please these people are scaming people and taking so much money for no reason. Be aware choose a different service.

This guys are crooks, they give me a 700-800$ quote for towing and then they whas asking $1800, we received our truck without oil in in the axles because this crooks instead of removing driveshaft they took out the axle, and didn’t covered back, now we don’t now what damage we have from overheating

They took almost 2 hours to go 7 miles and kept promising 30 minutes. The office people were friendly but they seems mentally challenged. Kept having to repeat my location like 5 times which was a store well known and off a Halsted. They also did not give the total price while adding misc chit on the bill like hazardand some other made up chit. 319.00 for 4.7 miles is absolute bs. Stat towing is 78% cheaper and faster but didn't have any available trucks. They never returned email regarding. Had the potential to be a good competitor but between not following thru as promising and giving false or incomplete pricing , they are just another flim flam service you.have to be very careful messing with. Find another service this one is 🗑