I had a very disappointing experience here. I came in requesting a simple transmission drain-and-fill on my 2014 Ford Fusion - a completely standard maintenance item for the 6-speed in these cars. Instead of inspecting the fluid or discussing the service, Ben immediately refused and became noticeably defensive when I explained why this generation of Fusion actually benefits from periodic drain-and-fills.
His reasoning seemed based on concerns that applied to much older transmissions, not modern sealed units like mine. Another shop later confirmed this, completed the drain-and-fill without issue, and the car is running great.
What bothered me most wasn’t the disagreement - it was the attitude. He wouldn’t consider inspecting the car, wouldn’t discuss context, and acted as though my request was unreasonable or insulting. I ended up taking the car to a different reputable shop that was professional, respectful, and fully comfortable performing the service after checking the fluid.
I understand that shops have their own policies, but the tone, lack of communication, and unwillingness to even look at the vehicle were unprofessional. Based on this experience, I cannot recommend Scarsdale Auto for anyone who expects clear, respectful service or up-to-date guidance on modern vehicles.
My sister and her husband recommended Scarsdale years ago, and I’ve been a loyal customer ever since! I’ve trusted them with my 10+ year-old car, and they’ve never let me down. They are incredibly trustworthy—the number one quality everyone looks for in a mechanic. On top of that, their pricing is fair and honest, and the quality of their work is outstanding! I’ve even brought my son’s car to them because I know they’ll do the job right. Highly recommend Scarsdale to anyone looking for exceptional service!
I called to try to schedule an appointment to have a code in my car diagnosed and was treated very rudely by the guy who answered the phone. Not only did he seem annoyed by me asking their hours and what they have open as far as appointments goes. I advised I don’t get off work until 3:30 But instead of telling me a good time of the day that I could drop me vehicle all off he proceeded to rudely tell me that “I got my car scanned at autozone and diagnoses take time”. I know diagnoses takes time and I fully expected to leave my car overnight. The whole interaction with this shop was uncomfortable from start to finish. I hope that they don’t treat or speak to anyone else the way they did to me today. You’ll never get my business. If you don’t want to answer then phone and be friendly to customers hire someone who can provide better customer service than that. On top of the rudeness they blatantly lied to me and said they weren’t open weekends. according to google they are indeeed open today, unbelievable.
Thanks to Joe at Scarsdale Auto Repair for helping out a friend from out of town last Monday. His car wouldn't start on Sunday so we towed it to the Scarsdale shop and Joe said he'd find time Monday to see what he could do...by 3:00 my friend was on his way home. He said his car is running better than ever! Fair pricing too!
Great experience. No hassles. Joe diagnosed a slow leak by finding a nail in inner sidewall of tire. No charge for diagnosis. Had two new tires installed the next day at a very fair price.
My vehicle had a misfire in one of the cylinders. Now they could tried to sell me an expensive cylinder head replacement job, however, they investigated every possible cause and were able to find a low cost solution. Always pleased with their service.
I have taken our cars to Scarsdale for over 20 years. They have serviced 5 of our cars over that time and have allowed us to keep used cars much longer than ever expected. Ben and his team have been excellent in all repairs and service. Honest with service assessments and at a fair price. Highly recommend these guys to anyone.
We strive to do our best every time. We take extra time to insure your needs are taken care of right the first time. We appreciate the quality customers that come in - Your trust is always worth more than your money here!!!!! Have a great day - Remember you create your own destiny!
I went for an oil change and to check my brakes. The costumer service was misleading and when I went to check out they tried to charge me additional fees. I went to another establishment for my brakes and they were half the cost. In addition, I have family in the neighborhood who have noticed they charge double for most services. Lastly, I found out they didn't put my oil cover back on after they did the oil change, which resulted in all of my oil drained out. I loved the convenient location but will not be servicing my car, nor getting gas from this untruthful and morally questionable establishment.
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