Service USED to be fantastic with the old ownership. As some of the users pointed out, we are getting charged extra for things like vehicle inspections and, no car washes. I am having second thoughts on going back after being a customer here for almost a decade.
I wanted to get a second opinion on a dealership vehicle inspection. Making an appointment was easy over the phone. After the inspection was complete, I received a text with photos and descriptions of issues found. Steve called to walk through all the items and offered his opinion on what items were the most urgent. I appreciate his honesty and the timeframe for the work. Overall, it was a great experience. Like many small businesses, they charge a 3% credit card fee. They made sure I was aware of this when dropping off my car, as well as when I was told my car was ready to be picked up. Additionally, they have multiple signs on the front desk.
How often do you bring your car to a repair facility (in my case I requested a brake inspection) and they tell you “everything is fine” with no hard upsell efforts? I have multiple positive experiences I could share about my history with Wheeling Auto. They’re terrific.
I’ve been a customer for many years. Customer service had been great. Usually, even tho it’s only an oil change, they inspect wearable parts, filters, brakes, tires etc., nope, not this time, just an oil change. I called cuz this is unusual and Steve told me nothing needs service. Really? Where’s the paperwork on the ‘inspection’ details on my invoice? Plus, hard to believe my 11 year old car didn’t need at least a tire rotation. And there’s always that perk - free car wash. That didn’t happen and Steve explained - he didn’t have a guy to wash. And that 3% add for credit cards is maybe a reason to seek service elsewhere.
Wheeling Auto did not perform the work I specifically asked for, yet still charged me $167 for an engine scan — something that can be done for free at AutoZone.
There was no manager on duty, and the service advisor did not want to take any ownership of the situation or offer a resolution. Very frustrating experience and a complete waste of money.
These folks worked with our insurance company to ensure quality repair despite a limited budget, they kept us updated about the progress, and fixed the vehicle professionally.
I forgot to post that I was informed of the long waiting period and was offered a loaner car. Received a text and phone call that my vehicle was ready for pick. YES, the vehicle was returned as I received it, FULL TANK OF GAS.
The staff at wheeling auto are very professional, courteous and helpful. They will not charge you for something that you don't need. I always have a GREAT experience dealing with them
Went in on a Friday afternoon for a scheduled oil change and was there for 2.5 hours! I was told that my car was done so I paid for the oil change.
Side note: I was told AFTER I tapped my credit card that there would be a 3% fee. I asked if I could use my debit card instead. There was an option to select Yes or No to the fee so the lady behind the counter clicked No and said the charge still went through. What is the point of having this option??!! Irritating and somewhat shady.
Back to the story: The lady saw me get ready to go and did say that my car would be another 10 minutes because they had taken it to drive around the block. Fine. I waited and waited and my car still wasn’t ready and no one was available behind the counter to ask. Luckily another man came out to help another customer and I asked him about my car which he automatically brushed me off with a response “yeah it’s coming out.” But still no car. Another man came out to help another customer and I asked him if he could check the status of my car which I got an annoyed look from him with no response except he just walked to the back and asked about my car. Seriously?! No one else came back out but I heard someone yell “it’s coming out right now” and when I looked outside, my car was being driven out of the garage. The man driving my car apologized and explained that the lady should have communicated better and told me that they were still performing tests which took longer than she told me. “Performing more tests”, “driving it around the block”…generic excuses thrown at me while not being told exactly what the real status of my car was, all the while behind an enclosed garage with no visibility to what they were actually doing with my car.
I don’t like being treated like this especially because I didn’t see them treating anyone other customers like this. Like the other bad reviews on here, the service you get here is hit or miss. You might save some money on a couple of things but just think if it’s really worth it including the time you lose. For me, it’s not worth being treated like this and not being able to trust the level of service I’ll be getting.
Great service! Everyone very pleasant and helpful, especially Dave. The supplied me with a loaner car, which was wonderful since I work. Will go back there again!
I have been very pleased with the service at Wheeling Auto Center. They are quick, efficient, and very nice to deal with. I trust them when they tell me which services are needed. I highly recommend Wheeling Auto Center!
Incredible service! I went to Wheeling Auto for my scheduled oil change and asked for an inspection because I had an extended warranty that was about to expire on my 2018 Outback. They found the front struts were leaking. I send them a copy of my warranty and they called Subaru who said that the struts were covered but only if the dealership did the work. Yesenia called me and told me that they would drop my car off at Subaru at 7am the following day. Even the Subaru tech said he had never seen that level of service! Thanks to Brian, Yesenia and the great WAC team!
I brought in a high mileage SUV knowing it needed a lot of repairs. Wheeling Auto did a great job of fixing everything we agreed on as outlined in the vehicle inspection report. The SUV is running great again.. They provided timely updates to the repair and completion time. I also used their pickup service to get the vehicle. A very good experience and will return for future services…
Were very prompt and knowledgable, they were able to take my car immediately. They were even able to provide me a loaner car for the work time. I had several issues with my car and for each they tried to find a lower cost solution in addition to the straight fix.
Blessed to have a GREAT team at Wheeling Auto to provide every possible advantage to their customers. Thoughtful. Considerate. Experienced and reliable...especially Yesenia!
Took car in at 8am for break diagnosis and didn’t get the car back until 4pm next day. All that needed to be done was indeed the front breaks. Talked to numerous people and was mislead in about every conversation. We’re not professional in customer care and price is not worth taking here. Carvana people, pick a different in network shop.
Had a great experience with Wheeling Auto. I called in the morning and they got me in same day for a brake and rotor replacement. Gave me honest feedback on what was an immediate need and what could wait. Took me via shuttle to get my kids from summer camp when the vehicle wasn't ready in time. Clear communication the entire way through.
I had Wheeling auto resurect my 2009 Honda Civic that had been out of service for a year. They did a great job keeping me posted as they went through the diag process. Great place, great people, fair pricing, good work! I won’t hesitate giving referrals for Wheeling Auto!
They exceeded my expectations. I got a quote for work that I was told by the dealer that my Honda needed. Wheeling Auto's receptionist was very personable, helpful, and knowledgeable. The technician checked it out, and determined I only needed an oil change, for now. They lowered the price to top it off.
meh experience, they took a long time to get not that much done. but the worst part came after — they incorrectly reported my vehicle’s mileage on the carfax.
i was in the process of selling the car, and the buyer thought i was trying to roll back the odometer. do you know how serious that is? that kind of mistake could put me in jail.
this kind of error is not something that can just “happen.” mileage reporting is a legal matter, and messing it up can make the car look suspicious, even if it’s not. super careless and extremely frustrating.
would not recommend — take your car somewhere that pays attention to details and understands how serious this stuff is.
We have brought all of our cars to Wheeling Auto since 2017. They are honest, reliable, and trustworthy. I'm so grateful for Jess and all of the other service managers and technicians- they are incredible. Thank you for taking such good care of our cars and our family!
Yesenia is courteous & professional . Great place , They stand behind their work. And I learned a new car part today. Swaybar link, last week it was control arm. I will be OK if I don’t have to learn any other new car part names for a while
Wheeling Auto Center has been my go-to for maintenance and issues with my cars for over 15 years. Service is always friendly and inspections are thorough, doing only work that is necessary. Several times they have found ways to save me money and facilitated work my dealer should have honored. Having loaner cars is really convenient and they stand by their warranty on their work. Highly recommended!
Thank you Wheeling Auto for service. You happily took care of my need to mount up 2 new boat trailer tires and wheels that I didn't purchase from you. Other service centers declined because I didn't purchase from them. Thank you for the same day service at a very fair price
They always do a great job every time I go there! They are able to help me out in a timely manner and are truthful. They only tell you needs to be worked on for your car. They never try to upsell like they do at dealerships. Highly recommend!
I have always experienced good service and honesty from Wheeling auto. My last visit there was for an oil change and my “service engine soon” light was on. They identified numerous things to repair, some were a bit alarming given the low mileage on my car. To be fair, the technician also thought it was unusual and suggested I contact Ford, but only when I questioned him about what they “found”. I did that and turns out their tests indicated I needed a new engine due to a known faulty engine in my make and model. The technician indicated that an independent service facility would NOT have identified this and did not fault Wheeling auto for what they THOUGHT might be the issue (which was not) with the diagnostic testing and information available to them. Some of the other repairs were warranted.
I'm glad I found this place. Spending money on your car almost always sucks, but it's bearable here. They don't schmooze you or scare you and they take the time to explain why they are recommending something. I like everyone i've encountered from the front desk, technician, & shuttle. I feel confident that the work is getting done well and they are really good about keeping to the timelines they give.
What's also really nice to hear is if there is a line everyone is really pleasant. I've never heard anyone pissed about something and they seem to just have good relationships in the general chit chat I overhear.
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