This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, 1st Class Wrecker Service LLC in Mattoon, IL scores 91/100. Sentiment is strongly positive: drivers are professional, friendly, and careful; heavy-duty recoveries, lockouts, and roadside fixes are handled well; and response times are fast, even after-hours/holidays. Pricing is often seen as fair or cheaper than competitors, though a few report very high quotes or alleged gouging. One review cites inflexibility and missing items after a wreck. Waits are generally short and service is highly rated. No clear data on parts inventory, yard setup, or finding parts.
What clients say about 1st Class Wrecker Service LLC in Mattoon (IL)
The service I received by the person [sorry I forgot his name :( ]actually dispatched to retrieve my car after the wreck at 7:30am was very kind. However, 1st Class was not willing to be flexible about when I could come to retrieve my items after my wreck, released my car to another company without my permission, and did not inform me my car was gone elsewhere until I called to say I was on my way to 1st Class to get my personal belongings.
Upon driving 40 extra minutes to the new location, I discovered A large cooler with many items inside was also missing. Updated: I had an Engraved bag with hundreds of dollars worth of supplies in it that is also missing.
Because they released the car without my permission, I have no true chain of custody but have had quite a few things stolen while my car was in their possession after a rollover accident. So, I called, and Jamie was rude on the phone when I called to see if they could shed any light on my missing cooler and missing supplies.
Best service around. I’ll send any of my family members that need assistance to Dustin. He and his team are top notch and run the best of the best equipment
Needed a tow and only one name came to mind , 1st class wrecker . Called Dustin and within 20 min of calling after hours Zach arrived . This man is top notch and he gave me , my son and truck a ride to the dealership . Had good music on the radio and got my son to sing a tune . Thanks guys !!!!
Incredible Wrecker and Team!! My Semi truck and trailer loaded trailer stuck in mud ditch 37° winter they Got my semi truck out in minutes incredible job very great wrecker and Equip and Crew
Best service you are going to get in this area. Dustin and the whole crew are great to work with. They've helped Marvin Keller Trucking with tractor/trailers multiple times and its always a smooth process.
Got out to our semi in less than an hour. Dropped our trailer at a safe location and took the truck to a shop. I'd give 6 or 7 () stars if I could.
Me and my mom was stranded at Sara Bush in Mattoon with a lockout situation, Dustin made to us and helped in very fast timing! Thank you so very much!!!!
Zach turned my bad day into a good one. very good ride home no complaints thank you for helping on a cold day we appreciate you and all the laughs you gave us we will definitely be using you when we need a tow!
Fast, friendly, cheaper than other companies I called and did not damage the car or the homeowners property 5 stars and I will use this company again. Thank you guys
Well we got stuck in the median when the snow storm came through and left a bunch of ice on the road - yup we were one of the casualties. Thankfully we were able to get pulled out of there and onto the road so we can finish our leg home from MS. I gotta say, they responded quickly all things considered since there was over 15 cars we saw just like us, stuck..I know there is a lot of places available to get out and get help but this was legitimately the best solution for us. We called one and they wanted around $600 for what this guy did under $200. I would highly recommend this place to anyone who needs help asap!
Zach deserves the attention for this one, he did amazing he was so kind and personable and quick..I would also like to add that he really is risking life doing what he does, someone nearly didn't merge over and would've hit his truck as he was towing us..and had to act quickly just in case and lunged away from his truck. This job isn't an easy one per-say and I'd say that they deserve so much thanks for doing what they do. Thank you for the amazing service, which got us home quickly.
Absolutely amazing locksmith - got my car unlocked in under 35 seconds!! Zachariaus I believe was his name…. But he went by Zach. Thank you so much Zach! 10/10 absolutely recommend!
Great people verry respectable only reason I give 4 star is I feel brought a lot of equipment that was not nessary how ever they do it daily vs i dont.
I ended up with a flat tire while out running errands in the evening. My cousin recommended 1st Class. I was told someone would be there within 30 minutes, and Zach arrived right on time. He did a fantastic job and quickly got my spare on. He made sure I knew the limitations of the spare and what my next steps should be. Since it was late, he also made sure that I was able to pull safely away. He did a great job and was the nicest guy!
Zach was absolutely amazing! At a time where we were unsure as to whether or not my son's vehicle could be transported to a shop in one piece. Zach used his expertise to make sure it got to the automotive shop safely. He definitely made a highly stressful situation less stressful. Also at a good price. I highly recommend!
Amazing service! Called Isaac Clodelder at KC Summers to get suggestions on best team to address our situation. Ike recommended 1st class and their service matched their name. Zach spent considerable time caring for our vehicle as he loaded it for delivery to Darrin's Tire and Auto for repair.
Thank you First Class Wrecker Service.
Job well done.
Called my repair shop and they sent you guys out. You guys sent Colton out. First of all thank you. He was super knowledgeable got to me quick and had me at the shop in no time appreciate the help again.
My dad, grandma, and I were stranded on the side of the interstate and were having the biggest issue of finding a tow truck through the insurance company. Luckily, my dad found 1st Class online and they were QUICK to come out and help us. Unfortunately, my grandma couldn’t ride in the truck as she is unable to climb up inside the cab, so the driver called the owner who came and personally drove my grandma to our destination. Both men were extremely helpful and courteous! I couldn’t recommend a better towing service, and we will be calling them first if we have another issue! 10/10
Simply one of a kind business. Called after hours had my daughter's car towed immediately. Great and fast service. Staff is amazing! Highly recommend Dustin and his crew!
Zack, Jamey and the whole First Class team are great! Typical Jeep problems left me stranded on the side of the road on July 4th. They responded right away and very promptly got the Jeep backed directly into my garage. I call no one else for any tow service needs.
Zack helped me with my crash and he was a great guy. A1 this man deserves a raise. He handled everything very professionally. If I could give him a 100 star review I would. Awesome man!
I got a flat tire on I-57 from a massive pothole just north of Tuscola thats been there for 1-2 months but I always forget about it(not sure why it's not ever been patched) and today it finally popped the sidewall on the front tire and the rear tire is ruined as well as it bubbled it out in a couple places. Now to the good part I called Dustin and told him the situation and asked if he could send up a flatbed to tow me home since my car doesn't have a spare and he sent Zach who was very friendly and helpful and he got it loaded up we drove it back to my house. Highly recommend Zach and 1st class wrecker service as they made the best out of a bad situation.
Such a great company. I don’t know what we would of done without them. Zac was absolutely amazing! Our car broke down and we had such a nightmare of a night trying to get towed and deal with other companies. After getting in contact with 1st Class Wrecker Service they were very responsive and provided great service! Would recommend them 100% to anyone in need!!
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