Verns gave me the lowest bid of those who responded and coordinated my pick-up and delivery in a timely way. I will definitely use again!! Thanks!

David Early

05/03/2024 19:45:59

This is a great company if you need your vehicle towed. They were there quickly, picked up and dropped the car with no issues. No one wants to have to calla tow truck, but if you do need to call one, this is the best place to call!

april pasley

10/24/2023 17:52:35

Great service, fast and reliable, very friendly and trustworthy. Will continue to used and recommend them.

Bigbore Mobile Wash

10/18/2023 22:57:06

Always a pleasure to do business with the Verns team!!!

Richard Capers

07/19/2024 13:41:08

Quick response time. Efficient service. They aren't directly manning the office right now, but the people on the phone are professional and concise, and they can send someone to meet you within a fairly reasonable time. Don't want to be a customer again ( the police towed my car) but I wouldn't be terribly worried

Sam L Jackson

08/09/2020 00:54:59

They falsely advertise being open and available 24/7 but they are not. They have terrible customer service filled and employees are unaware of what services they can actually provide and clueless about instructing customers on next steps to take. They are unprofessional and rude over the phone. I highly recommend finding a different service. Called again bc was told that they’re open on Saturdays. Spoke to the supervisor Claudette and she was extremely rude and was unable to give me any information. Answering service is useless and this company is very sketchy

Ananya Munjal

07/10/2021 12:43:27

Great service and fast, very friendly and helpful. Small family business worth doing business with.

Dionis Fernandez

10/17/2023 14:51:23

I love Vern's! I (although, unfortunately) have used their services on more than one occasion and they are diligent and quick. There is always someone there to pick up the phone to help you when you need. If I ever need them again (I hope we won't need to), I will call them again for their services and make sure to refer them to those who do need it.

Helen Bohee

08/19/2019 16:04:58

These people are ruthless, money hungry, and RUDE! I've not met one person who's had a decent experience with this company. The receptionist will yell and scream at you for no apparent reason. They have no regard for you as a customer and all they care about is being disrespectful, over charging you, then taking your money.... I wouldn't recommend their services to ANYONE! STAY AWAY! Horrible Company!

Benjamin

01/02/2019 18:29:02

I'm surprised they still have a company with their business model/practice. My car broke down and I called my insurance since I have free towing and recovery service with them - they set me up with a driver from Vern's Wrecker and Recovery Service. The driver left me waiting for an hour and a half in my car - I told him exactly where I was parked with the address and he still claimed to not be able to find it. This ordeal lasted for 10 phone calls, with each phone call further revealing just how incompetent these people really were. At the height of all of this - the driver just quit! He just decided not to come tow my car anymore - after making me wait an hour and a half, he decided that my address was supposedly too hard to find... I've never met an employee who just decided to quit in the middle of his job and it honestly made me chuckle a bit (which I definitely needed after this experience). After mentioning all of this ordeal to my insurance company, they assured me that they will be terminating their business with Vern's and the second towing company they set me up with (Waynes Automotive and Towing) was able to find my address and tow my car within 30 minutes... Again, I'm not really sure what went wrong here. I just needed my car towed - it is certainly hard to see why a company that focuses around towing and recovery would have such difficulty with a fundamental concept of their business model..

Vishu Pasham

05/26/2016 02:51:25

Very unprofessional people. No wonder they are going out of business. Someone made a simple mistake of losing our key to our car and instead of admitting it and compensating us for a key, the man was rude to my husband and hung up on him. Thankful they are going out of business.

Aspen Hendricks

08/30/2021 21:43:25

I recently had to have my dear car towed, and have to thank the wonderful driver for being so professional it completely put me at ease! Also besides the professional attitude he also put a step stool out so my short self was able to get into the tall truck. I would highly recommend this towing company to anyone who has been unlucky with their vehicle

Alison Hodges

02/17/2012 16:39:46

This companies customer service, truck driver and management is extremely unprofessional and incompetent. I would not recommend their service to anyone. Damage was done to our rim during a basic flat tire tow and even though there were 2 separate witnesses to this event they will not take responsibility for this. To save yourself a headache, please do not use them! If AAA sends them to you, refuse their service and AAA will send another company. A professional company!

kelly garcia

08/21/2015 15:07:45

Vern,towing is a sorry company the owner doesn't know how to talk to people. I don't Recommend him to anyone. I would take my vehicle to somewhere else he does not deserve your business. His staff is very nasty. He use the poor black people of South Augusta to build his business then he treat you like trash. Went to inquire about a vehicle got real arrogant and very nasty, I Was Shocked!!!!!!!!!!!!!!!

David Obannon

03/05/2018 20:01:15

Worst experience ever gave car back with flat tire and then just drove off. When I called the office the lady said it was not her problem and hung up. This place is a money grab and should be out of business!!

james jackson

03/03/2021 19:14:04

I received great customer service. They arrived at the scheduled time and the towing process was quick and easy.

Wendell Smith

06/04/2021 08:51:28

Verns Towing towed an owned vehicle of mine without out notifying me. They waited a full week then sent a bill to my house saying I owe them 300 dollars. Illegal practice will come back on you. I'm contemplating a lawsuit. Don't do business with shady companies with shady practices.

Prince Yashar Irad Yahawada

07/14/2015 20:19:44

I just call and a lady name Rose told me there not available to help me because I told her my tire was flat and I just need some air to make it home to change it the tire has a slow leak she said no we don’t do that I said well can I get a tow she said no where not available still is the worst place to call this isn’t my first bad experience with them 🤦🏾‍♀️

Moesha McGee

03/24/2019 16:32:31

Wow from the receptionist to the gentleman Tony delivering my vehicle were fantastic. Polite, helpful and would recommend them highly.

Melanie Rhodes

03/12/2020 13:12:21

Family member had the misfortune of an accident and the vehicle was towed by Verns. When she went to get the vehicle they took her CASH and then refused to release the vehicle because she had no photo ID. The vehicle was in bad shape so they knew she would not be paying if it was not hers . Heartless Business. Steer Clear..

Ross Smith

07/06/2017 17:12:28

they been my towing company for my mechanic business and they always have been on time and the prices are very affordable!

Andres Lopez

05/06/2020 10:18:33

I think they do a great job. I’ve never had an issue or problem with the services

Terence Wells

04/17/2020 15:27:31

I needed a car moved from my commercial property and received great customer service

Jay Lovuolo

08/27/2019 14:23:36

Was thinking of using your service but not after what I read about your company! I think you all had better straighten up your act or you will be going out of business!

william isaac

06/10/2017 14:47:36

Excellent customer service! I highly recommend them!

Jacqueline Barnes

01/10/2020 15:06:13

They thinks of them superior. Treats their clients like criminal.

Shafin Alam

02/17/2020 15:41:37

Awesome employees, Great prices, Quick service.

Taz Hall Jr

12/11/2019 10:56:47

Not very friendly over the phone. But thanks for willing to come.

Brown Suga

08/05/2018 18:07:19

only 9 to 4 , rude and they have no help after 4 :30

Jolanda Hersey

04/14/2021 15:13:02

On time, driver very safety oriented, very good overall

Jerry Bennett

08/30/2020 23:12:00

Address:	3421 Milledgeville Rd, Augusta, GA, United States
Phone:	+1 706-268-9741
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 71 Reviews
ZIP Code:	30909
Open Hours:	8:00 AM - 5:00 PM

Friday		8:00 AM - 5:00 PM
Monday		8:00 AM - 5:00 PM
Sunday		Closed
Tuesday		8:00 AM - 5:00 PM
Saturday		Closed
Thursday		8:00 AM - 5:00 PM
Wednesday		8:00 AM - 5:00 PM

Vern’s Wrecker & Recovery Service JunkYard in Augusta (GA)

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