Service was quick, it took about 30 minutes to get to me. Price was good. The first place I called said it would be over an hour to get to me and the price would be more than double what Vern charged.
I recently had the misfortune of needing a tow, and I couldn't have asked for a better experience with Vern’s. From the moment I called, they were incredibly responsive and understanding of my situation. The dispatcher was courteous and quickly arranged for a truck to come to my location.
Very unprofessional. The young lady that answers the phone speaks very rudely and doesn’t listen to understand! She’s very confrontational and I am having difficulty getting things resolved with them initially spoke with a Man and thought to have had an understanding now that isn’t the case since speaking with the lady rep, they are promising calls back and prolonged hold times . If you can avoid at all cost please do!
These people are rude take down reviews and act like stuff is suppose to be how they want it to.
You can damage someone property and don't take accountability for it.This Eric guy is rude.
The company is very unprofessional and when they have someone calling to figure out what to do or to solve a problem they get mad and hang up on you.
Dyna is the lady that answers the phone and gets aggressive and loud and don't want to help people her quick response is I will have them call you hours and days later still no call.
If I can put 0 starts I would have put a few.
This Guy Eric just took my comment down called me because I made a Review post but didn't call me about my complaint I will see you in court you just proving me right I got my Record. Was cursed at by Dyna the person answering phones probably same person that put 5 stars on the business review just todo it they will not send you to a real manager 2 young people playing
I needed a tow today unfortunately, and the gentleman came out to help me in a timely manner and was very knowledgeable about what he was doing. I was very grateful for him helping me get to the shop. Quick, efficient, good price.
WARNING!!!!!WARNING!!!!!WARNING!!!!!WARNING!!!!! Bad experience with this company, we had arranged service with them but when they arrived, they could not help us. and they were still asking for MONEY, UNEXPECTABLE they will try to rip you off don't call them!!!!!
Gave me the best price, The fastest time, and the whole process went very smoothly. If I have anymore car trouble...I will definitely be using them again.
This is a great company if you need your vehicle towed. They were there quickly, picked up and dropped the car with no issues. No one wants to have to calla tow truck, but if you do need to call one, this is the best place to call!
Very unprofessional people. No wonder they are going out of business. Someone made a simple mistake of losing our key to our car and instead of admitting it and compensating us for a key, the man was rude to my husband and hung up on him. Thankful they are going out of business.
They falsely advertise being open and available 24/7 but they are not. They have terrible customer service filled and employees are unaware of what services they can actually provide and clueless about instructing customers on next steps to take. They are unprofessional and rude over the phone. I highly recommend finding a different service.
Called again bc was told that they’re open on Saturdays. Spoke to the supervisor Claudette and she was extremely rude and was unable to give me any information. Answering service is useless and this company is very sketchy
Worst experience ever gave car back with flat tire and then just drove off. When I called the office the lady said it was not her problem and hung up. This place is a money grab and should be out of business!!
Quick response time. Efficient service. They aren't directly manning the office right now, but the people on the phone are professional and concise, and they can send someone to meet you within a fairly reasonable time. Don't want to be a customer again ( the police towed my car) but I wouldn't be terribly worried
I love Vern's! I (although, unfortunately) have used their services on more than one occasion and they are diligent and quick. There is always someone there to pick up the phone to help you when you need. If I ever need them again (I hope we won't need to), I will call them again for their services and make sure to refer them to those who do need it.
I just call and a lady name Rose told me there not available to help me because I told her my tire was flat and I just need some air to make it home to change it the tire has a slow leak she said no we don’t do that I said well can I get a tow she said no where not available still is the worst place to call this isn’t my first bad experience with them
These people are ruthless, money hungry, and RUDE! I've not met one person who's had a decent experience with this company. The receptionist will yell and scream at you for no apparent reason. They have no regard for you as a customer and all they care about is being disrespectful, over charging you, then taking your money.... I wouldn't recommend their services to ANYONE! STAY AWAY! Horrible Company!
Vern,towing is a sorry company the owner doesn't know how to talk to people. I don't Recommend him to anyone. I would take my vehicle to somewhere else he does not deserve your business. His staff is very nasty. He use the poor black people of South Augusta to build his business then he treat you like trash. Went to inquire about a vehicle got real arrogant and very nasty, I Was Shocked!!!!!!!!!!!!!!!
Family member had the misfortune of an accident and the vehicle was towed by Verns. When she went to get the vehicle they took her CASH and then refused to release the vehicle because she had no photo ID. The vehicle was in bad shape so they knew she would not be paying if it was not hers . Heartless Business. Steer Clear..
I'm surprised they still have a company with their business model/practice. My car broke down and I called my insurance since I have free towing and recovery service with them - they set me up with a driver from Vern's Wrecker and Recovery Service.
The driver left me waiting for an hour and a half in my car - I told him exactly where I was parked with the address and he still claimed to not be able to find it. This ordeal lasted for 10 phone calls, with each phone call further revealing just how incompetent these people really were.
At the height of all of this - the driver just quit! He just decided not to come tow my car anymore - after making me wait an hour and a half, he decided that my address was supposedly too hard to find... I've never met an employee who just decided to quit in the middle of his job and it honestly made me chuckle a bit (which I definitely needed after this experience).
After mentioning all of this ordeal to my insurance company, they assured me that they will be terminating their business with Vern's and the second towing company they set me up with (Waynes Automotive and Towing) was able to find my address and tow my car within 30 minutes... Again, I'm not really sure what went wrong here. I just needed my car towed - it is certainly hard to see why a company that focuses around towing and recovery would have such difficulty with a fundamental concept of their business model..
This companies customer service, truck driver and management is extremely unprofessional and incompetent. I would not recommend their service to anyone. Damage was done to our rim during a basic flat tire tow and even though there were 2 separate witnesses to this event they will not take responsibility for this. To save yourself a headache, please do not use them! If AAA sends them to you, refuse their service and AAA will send another company. A professional company!
Verns Towing towed an owned vehicle of mine without out notifying me. They waited a full week then sent a bill to my house saying I owe them 300 dollars. Illegal practice will come back on you. I'm contemplating a lawsuit. Don't do business with shady companies with shady practices.
I recently had to have my dear car towed, and have to thank the wonderful driver for being so professional it completely put me at ease! Also besides the professional attitude he also put a step stool out so my short self was able to get into the tall truck. I would highly recommend this towing company to anyone who has been unlucky with their vehicle
Feb 17, 2012
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