Worst service ever. They caused damage to my truck and didn't want to be responsible always try to inspec you vehicle before making a payment

Marvin Cash

01/14/2025 00:22:14

This is the best towing company I have ever worked with! Tony came to us 9 minutes early with a huge smile on his face! Tony went above and beyond for us and even waited until our ride arrived before he left with my jeep. I will ONLY use Wayne’s Towing and will definitely request Tony! Thank you guys for the best tow experience EVER! I would a billion percent recommend Wayne’s Towing!

Amy J

05/30/2024 11:27:40

Excellent service! Service Tech Manny arrived quickly and completed needed tasks in short order. He also pointed out a couple issues I did not notice. He was very respectful, informative and professional. I highly recommend Wayne's Towing Recovery & Transport.

Herbert Hairston

12/02/2024 21:44:42

Broke down in Grovetown yesterday on the way to church AAA had difficulty finding available towing We waited about 2 1/2 hours for assistance I finally called Waynes They were there in less than hour! I was so impressed by the driver Manny Professional and courteous. Today the car had to be towed to dealer. With no hesitation I called Waynes Again quick service. The driver LJ was professional polite and like Manny took care of my car. I highly recommend Waynes! They are available 24/7 It was a good positive experience!!!

Regina Goehrin

02/17/2025 19:18:13

I can’t recommend this company enough. After waiting 3 hours and being cancelled by the car insurance, I called Wayne’s and they were able to tow my car and take it back to the dealership super late in the night. Thank you so so much. Great service.

Savannah Gabriel

10/20/2024 12:38:30

Very friendly service and were very prompt. Got there faster than their estimated time and got my poor truck transported to the shop.

Jason Smith

08/15/2024 16:17:39

Great fast affordable towing but I think they could be a little cheaper when it comes to car repairs I know they have workers to feed but wow

Clifford Youmans

12/22/2024 09:32:39

07 w900, took 6 hours to pick it up, had to convince the guy you have to pull the driveshaft before you can tow it. (Would've destroyed the transmission) stripped bolt's on driveshaft, didn't put driveshaft back up, so dealership charged me to put it back. All of this for the low low price of 700 dollars for a 20 mile tow. Still think you want them?

mls trucking

08/15/2024 15:17:51

They terrible they added more damage to my car, asked me to send pictures of the damage and when I did I never Heard anything else from them

Miss Keta1987

04/08/2023 03:58:08

Trash customer service. Rude Not enough staff Stealing from cars Lady down in Augusta needs training Trash trash trash

vergudoag

01/16/2025 17:53:30

Thank you for the great service and willingness to take on the tow we needed at last minute yesterday. We truly appreciate the response time and customer service we received from the office staff and driver.

4N AUTOWORX

07/17/2024 13:31:24

Fast, professional and honest. Thank you for the service!

Emir Sinanovic

02/26/2025 16:59:55

I ran over a nail in the road and it shredded my car tire on my way back from lunch. Luckily I was able to get back to my workplace to park the car, but I wasn’t going to be able to leave work again to get to the tire shop. I called Wayne’s for towing and everyone I spoke with delivered excellent service. They came and got my car very quickly. The man who towed my car was patient as I had been on a work call at the time of his arrival-he waited around 5 minutes for me to get out there! He was so nice about it-they took my car right to the shop and I didn’t have to worry about anything. THANK YOU WAYNES TOWING!

Kathryn Pruitt

05/01/2023 18:56:07

Was in an accident this is who came and towed my car. Next morning $340 to get my car towed home. License tag bolts never returned. The topping of it all their system isn't secure at all!. After giving my information over the phone hours later my card was compromised. Someone made an online food order luckily we caught them and was waiting there with the police. Do not use this company and if you have and your card was somehow used....well now you know what probably happened.

Lacy Thurmond

12/04/2023 17:50:46

Stuck a tractor on a Saturday. They were on the scene within 1 hour and had me back on solid ground in no time. Thanks Billy!!

Richard Percival

02/09/2021 02:08:37

Worst experience ever. My car was towed in April of this year. I am a senior citizen just moved here. Did not know anyone here. The police officer came out in Martinez, GA. They called the towing company and the tow truck parked in front of me officer parked behind me. Could not check to see if car was movable. The damage seemed worse because the front bumper was twisted and torn and hanging on the ground. Never heard anything from them. Did not know where the car was and was walking no money to get it out. Had to contact the Sherriffs Office to find out the location of the car to get my things out of it. They would not let me hold my keys. They had cut the front bumper off and now the car looked like you could drive it off. I believe it never needed towing. I believe they could have cut the hanging parts off and I could have gotten my lights fixed that day. I called their office and spoke to a guy and he was rude and told me to call back. I had let him know my car looked drivable. I called back later and he hung up on me. However they would not let me have the keys. By then I was told it would be $2000.00 dollars to get my car out. I did not have it. It was a 2012 Toyota Corolla. I have been walking since April. I am close to 70 years old. I let him know that. I called back several times after that to check on my car. I was told over and over again to call back. Left a message for them to call me back. Never received a call or a letter from them. Called them back today and she stated they took my car to the auction and sold it. No Customer Service Rude and Nasty and do not care what they do to senior citizens. Stay away from this company. Anyone that would go to that extreme to keep a car from a senior citizen and make them walk should not be in business.

Terri Cook

09/11/2023 21:59:24

USE ANY OTHER COMPANY!!! the employees are rude beyond belief! they couldn’t care less about you as a customer!

Nico Reed

12/04/2024 22:39:58

I called Wayne's Towing at about 5 o'clock after breaking down in my neighborhood. Front ball joint collapsed on my SUV. At 5:55 their truck pulled up. By 6:14 the driver was hauling it away. Awesome Service! Cannot ask for any better than that. Toney was the driver. Very professional employee. Thank you. Mack Holland

Mack Holland

04/17/2023 23:25:32

manny was an amazing driver & assured i was okay after my wreck. i would rate this company to anyone. very affordable and very quick service!

kaylen janai

02/18/2024 09:24:00

STAFF WAS HORRIBLE... RUDE, UNPROFESSIONAL, NO CUSTOMER SERVICE AT ALL.. I AM SO GLAD WE ONLY HAD TO DEAL WITH THEM FOR A FEW MINUTES.

Tyrica Jones

08/21/2024 15:37:24

These guys were great! Just when I thought I couldn’t find anyone to move a large storage shed that my parents gave me, these guys came through for me!! Very professional, very nice and also very helpful!! I would highly recommend them to anyone if you have any hauling needs. John & Brian were great if I could give more than 5 stars I would!

Crystal Chastain

03/07/2021 18:44:11

Rob arrived on time. He was professional and polite. He treated my car as delicate as possible to prevent any additional damage. Good company that hires people who know how to operate their equipment.

Bboy Spawn

10/02/2021 23:24:31

I called Wayne's this morning at around 10 am and arranged to have my car towed to a repair shop because it broke down in a store parking lot in Augusta. By 10:30 the tow truck driver was already at my car before I could arrive with the key and by 10:45, everything was hooked up and ready to go. He towed it to the repair shop in Clearwater SC and now my car is fixed and I'm home writing this review. The cost for the tow was better than others in the CSRA and this company is reliable, they showed up within 30 mins of my call. I highly recommend this business and I will definitely call them if I ever need another tow. I greatly appreciate the service!

Darryl Wise

11/16/2020 18:50:26

Driver arrived earlier than expected, was pleasant and professional... Will absolutely do business with them should I need a heavy toq

Marlon Goodchild

01/29/2024 19:36:56

Absolute WORST towing company I have had the misfortune of dealing with. EVERY single employee I interacted with was rude and and had an attitude. I asked that the trailer damaged in the accident I was involved in be moved to my company's property. Not only did they refuse to release the property, but the drivers intentionally took their sweet time while smoking, talking on their phones, sitting down and eating candy, and then began assisting other customers. DO NOT USE THIS COMPANY FOR ANYTHING!!! So now I have to edit. Our company vehicle was picked up on the same day as the wreck, more than a week and a half ago. Wayne's towering is conducting insurance fraud and reporting to insurance that they are still in possession of our vehicle! When called and asked "Ok, then where is the vehicle if you have it?" they stated that we would have to call back tomorrow.

Jeremy Wade

10/17/2019 12:03:06

Today is sunday im in allendale sc i could not get a wrecker to tow my semi. Waynes towing was the only ones the would and could help so glad they got me off the side of the road in a timely and efficient fashion. Drivers were great and the office was quick to dispatch thank you.

BillandRinalovecruises

07/10/2022 21:06:25

Driver showed up 1 hour later than he was supposed to, he was clearly inexperienced and took over an hour to hook my truck up. In addition to tardiness and inexperience, I was charged an additional $75 for femoving my driveline. 4 bolts had to be removed and he tied the driveline to the chassis, after which I was responsible for putting back together. So they charged me to make my truck inoperable. I called up to see if there was any way to exercise discretion and remove the additional charge since I had to get someone else to reattch driveline and was hit with all types of justifi ations for the charge. Criminals taking advantage of people in a bind.

Gary Gordon

09/17/2021 15:10:12

Having Wayne's Towing available in our community is such a blessing. When you are broken down there is nothing better than calling Wayne's and having competent and courteous staff to help you in a crisis. They have always treated me very well and such a professional manner. Keep doing a great job.

Joe Dunlop

10/13/2015 15:40:15

After my car got impounded, we couldn't get it running. Rob (or was it Joe?) stayed with us for two hours on his own time trying to get it running for me. It started like 4 times but it wouldn't stay going, ended up getting it towed, but he was still so sweet and kind. Thank you! ❣️

Sam L Jackson

09/23/2021 06:51:02

Highly recommend. Always faster, more reasonable and professional than AAA for towing. A few months ago waited nearly 2 hours for AAA to help my wife with a battery jump... Turns out you'll be charged more for AAA roadside call than if you call Wayne's Towing. Glad we called Wayne's Towing instead. Fantastic company and our auto insurance co. works with them. Call them FIRST!

Doug Kohr

10/09/2015 14:15:29

Address:	2840 Walden Dr, Augusta, GA, United States
Phone:	+1 706-736-4600
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 132 Reviews
ZIP Code:	30904
Open Hours:	Open 24 hours
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

Wayne's Towing Recovery & Transport JunkYard in Augusta (GA)

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