First class service he was quick to get to us and everything went smoothly. He was very professional and courteous. I felt the price was reasonable and would definitely use him again.
After a few mixups with my insurance company, they connected me to Mr. Hines. Mr. Hines was very professional and had awesome communication with both, my husband and I. If there was a delay due to traffic he made us aware of this delay. Mr. Hines delivered my car safely to my home and safely placed it in the driveway as requested. We look forward to working with Mr. Hines again.
Bryant called me and asked me to texted him the addresses of where to pick my car up and where to take my car. After waiting for a couple of hours, I called Bryant back and asked what was going on and he said my insurance called and canceled the tow. I talked to my insurance company and they said Bryant called and canceled because he couldn't get in touch with me, this is after sending the addresses. He never did call back. I don't recommend his service because he is a liar and he will have u stranded on the side of the road and that is very dangerous
Zero would be my rating if I could. This tow company was called to tow my husband's truck thru roadside assistance and was told where to tow my husband's truck to. Come the next morning, the vehicle is not at the body shop, where it was supposed to be. It was nowhere to be found. (Keep in mind, the truck was supposed to be towed to a specific shop so they could put a new tire on first thing in the morning so that we could get kids to school and so we could get to work) We had this happen late at night and couldn't stay with the truck any longer. The guy that we talked to who was supposed to tow the truck would not answer his phone the next morning, even after several calls from different numbers. Law enforcement got involved and 3.5 hrs later, they finally found my husband's truck dumped in an empty church parking lot 3 streets down from where it was supposed to be taken. The license plate was also removed. Furious doesn't even begin to describe our frustration with this mess. I have already contacted my insurance company to make sure that they DO NOT pay for this "tow job" (more like an attempted jacking) and also called the 3rd party service provider to have this tow service removed from their list.
This was the worse experience I have ever went through at first he was so nice and helpful but like the other review he’s a CROOK! First off he came and towed me and about 5 miles later his tow truck broke down smoking really bad! Had to stand outside in the heat 100 degrees for a hour and then he charges me $400 to go 31 miles which he lied and said it was 37 miles I would not recommend if I could give 0 stars I would!
CROOK! He lied to.tbe insurance company about the vehicle being towed. Thank goodness I took pics and a video. He told us that the insurance came up with the amount...no they come up with an extra based off your lies. Said the tires were flat, that it was submerged in water, it was 100 foot off the road in the woods, that he had to have a winch service to pull it out. Him and my husband backed it out the ditch and he drove it up to his bootleg looking truck. It was right beside a light pole if that tells you how far off the road the van was. Told us it wasnt driveable. ALL LIES. He wouldn't bring it to the address that it was supposed to be towed to. Had to pick it up which made it an incomplete tow. YOU WERE PAID TO TOW IT TO MY TOWN NOT YOUR HOUSE!!!!! So your not getting your over on your $472 dollars plus $50 for a 12 mile tow back to your trailer(his house which ISNT a Business), was supposed to be brought to our town. Please be aware of this man. I want him exposed for the liar he is. He just wanted to screw my insurance company. Might not be my money but I'm a honest person and I tell the truth.
Bryant is amazing. I got a flat tire while I was traveling alone. He showed up quickly and did everything he could to help make a stressful situation better. He went above and beyond! Hopefully I don’t experience this again, but if I do I know if I am in the area who I will call! Amazing and quick service!
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