If I could leave 0 stars I would. They scammed me out of $200 by saying they were charging 1 price and to send zelle because they could only take that form of payment then gave a receipt with a lower price. May they have the day they deserve ^Ase
call, quoted me $190 to go 20 mins, but that's not the bad part . After we agreed on price he never showed up. i had my 5 year old and 2 year with me , 5:30 am in the morning dropping my wife off to work when car started to act up. If you in a time sensitive situation or a emergency i highly recommend you don't call here
I called looking for my vehicle and the guy who answered the phone was so rude , I called a second time to be sure only to be yelled at and told “don’t call again this is the second time” I was very polite and don’t understand why he was so rude ! Would not recommend
Jose arrived in 90 mins very professional guy was very knowledgeable, got my semi truck and trailer towed to the dealership with no problems I will def call this company again n request for Jose thanks!!!
Called and got an estimate on having my car towed and was told they would be out to pick it up in approx 2 hours. I was okay with that but 3 then 4 hours rolled around and I called them back only to get no answer.
The customer service is exceptional I have gotten towing here as well has gotten my car worked on they definitely have a lifetime customer in me!!! Each time I have had a great experience
AMAZING! Jose E absolutely saved my life. My car blew a piston on the interstate ruining the engine and after waiting on AAA for 4 hours, AAA told me they couldn’t locate a driver to come help me. I called other towing services who said it would be another 2 hours. Once I called Bernal’s, Jose arrived to help within 25 minutes of calling. He was quick and extremely professional. He did such a great job, was quick, and was very personable. I am VERY thankful he helped me out. Would recommend him/the company to anyone.
If I could give this place 1 star I would. This is a very SHADY business and they do a lot of secretive underhanded stuff. These people are very rude and try to scam you out of your money and vehicle. I have had the worst service of my life at this place and will never recommend anyone to go here. PICK ANOTHER PLACE. You will REGRET going here!!!!!!!!!! It is not worth the trouble.
My experience here was great! The lady at the first was so polite and understanding. Her attitude made my day a lot better I was having a rough day I’d definitely recommend Bernal’s towing ! Thank you again guys !
This place is very unprofessional and lacks empathy for a person that was in a car accident. I was unfortunately hit by a drunk driver a day ago and when I went to pick up my car from Bernal Towing a man that I will refer to as an A-hole was asked to show me to my car to see if it was operable and he refused to give me my keys because he didn’t want me to leave. (He could have drove I only wanted to see if it could be driven) I told him just that and he laughed and said “don’t be mad at me” . The next day I came to get my car I checked their website and it says they are open 24 hrs on sat I Uber there just to find that they are closed. When I called their # of course the A-hole answered and said only the service part is open and hung up in my face . I called back multiple times to see when would be a good time for me to pick up my vehicle since the website didn’t reflect the office hours but he never answered. Finally someone called me and told me the hours. If getting into an accident wasn’t bad enough to deal w ppl that are this nasty it’s been a nightmare. AVOID THIS PLACE AT ALL COST!
I am really happy with the service received. My car's serpentine belt slipped off, and I was stranded on the side of i75. I called several shops and was told to wait hours, had shop service costing thousands, or was completely ignored. In the end with Bernal, I was picked up in 30 minutes, charged a few hundred dollars for repairs, and was driving again three hours after I stopped. The tow truck operator was very friendly and professional. Thank you Clyde, Gloria, and Tino.
The service was fast, reliable, and he brought my car to the repair shop, I had used before. The guy was professional, and a really nice guy. I didn’t get to thank him. Doing it now. Thank you.
I had my motorcycle towed to this location after a crash. I've never met a more professional tow service! I'd call them if I needed a tow GUARANTEED. Priced amazing as well!
Watch out for these guys. They quote you one thing, then when there done charge you another. I’m literally a mile away from there shop. My empty truck get stuck in some gravel where we park at, so I call Bernal’s for a pull out. The guy who answers the phone say sure we can be there with in 30 mins. It will be $150 for the pull out. When there done they charge $350. So watch out for this company there not a honest company.
My wife and I enjoying the weekend unexpectedly my Corvette broke down we called Bernal 15 minutes Jose came out of course flatbed .Jose is very professional his skills are excellent thank you .
Great Service!, I was schedule for a tow of my car, however, he inspected my car and stated I just needed a jump. I thought I could not get a jump due to where my battery is located under the driver bumper. However, he show me where I could jump my car from under the hood. Therefore, he personally jump my car and charge me little to nothing. THANK YOU SO MUCH!!
Great company! They were sent by my insurance company to tow my Hodges style car hauler. I had to wait 4 hours for the insurance company to finally get to this company in the dispatch line. Every other company couldn’t tow my truck.
When I tell you that not only did the driver exceed my expectations. He went above and beyond.
He navigated the tow truck in tight spaces without hardly any maneuvering! In the dark! He gave me time to unload the truck so that we could put it in the specific location that I was trying to get it.
These are the types of companies and people I love! Companies and people that know what they’re doing, that really take pride in their work, and have excellent customer service!
Jose did a great job getting my camper out of a tight spot and my truck hooked up again. Couldn't have asked for better or more professional service. Friendly, helpful, quality service. Clearly one of the better towing services on this side of Atlanta.
Great folks. Very friendly and knowledgeable. Highly recommended. Bernal picked up my car on 75 and the hero guy waiting with me said that was record time. He had never seen a tow truck come as fast as he did. Very professional as well as those working at the shop.
We found Bernal's Towing Service to be knowledgeable.... pleasant.... reliable. We we're rescued off the I-75 just south of Atlanta (Stockbridge). It was Sunday everything was closed they took us to Rv park and returned the next morning and took us to J&T Truck and Auto Service in Stockbridge. We give both these companies 10 stars out of 5. Gloria in the office was great as well keeping us updated along the way. Mechanic know his trade as well. THANK YOU ALL
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