Swanson Towing & Recovery in
Stockbridge (GA)

After a wreck, my vehicle was taken here. I called the next day to verify and although the shop was opened, she told me to call back. I called back and she was still swamped and asked me to call back again. I went ahead and came up to the shop And gave them my report information and my ID. She instructed me where my vehicle was and that I could get all the things out. I did. I told her I was leaving when I came back up. I really had no issues. I was expecting not to have any issues as the task is quite simple. I wasn’t charged. I’m glad I was able to get my things out of the vehicle at the crash site now that I’ve read the reviews. I know that some people, due to injury and the severity of damage, won’t be able to remove their personal belongings and I’d hate for them to come back here, and the things are gone. All of the doors are unlocked to all the vehicles out there and we are instructed not to go through anyone’s car. I can imagine people on the come up when they see items in a damaged car, they will probably take it every time. The tow truck guy on the scene told me I could leave everything in the car because I could just go get it from the tow yard, again-I’m glad I was physically able and took my valuables out. My vehicle was placed a bit close to the next vehicle in the tow yard, making it hard to get everything out of the vehicle from one particular door. The lady upfront was nice to me.

These people are crooks they towed my truck bobtail without a warning they I parked my truck Saturday morning it was gone Sunday night in my apartment complex didn’t even try to give me a chance to get move my truck

This is the worst towing company that I’ve ever dealt with. I had an accident and went to the hospital with the police, not asking me where I want my vehicle towed Swanson came and towed it to their yard, and they tried to charge me an access fee, which was the total amount of to get my vehicle out of the tow yard to receive my personal belongings Nowhere in this office that I saw their policies. These people are crooks they tried to keep things of value and try to make you pay for a vehicle that is totaled to get your personal belongings.

My SUV was stolen and wrecked. This company towed it. Once I found out where it was, I called and spoke with Mike. He was nice and gave me all the info I needed. When I got there, I worked with Amanda. She was nice and I had a positive experience even though the situation was not. All of our belongings, including cash was still in place. Thank you for helping me.

The people who work there are the most horrible. When I asked her to get my house keys, laptops, and other personal stuff from the car, she told me I needed a claim number. I told her that I had other stuff that showed the vehicle was registered under my name, But she said no. Then I called for insurance, got a claim number, and gave it to her. Then she came up with a different idea, and she needed confirmation from my insurance through her way. No lie, I have been there for about 4 hours for a reason. First of all, Why the Tow company needs to know i have a full or liability by calling the insurance to give me my personal stuff from the car? Secondly, when I asked her why she was calling my insurance while I gave her my insurance policy # and claim #, she told me she did not understand me. I said, why you didn't ask me instead of calling them because i have the insurance app and claim number. She said she didn't want it from me. By the way, you (The owner) better not come out with another lie instead of working with your team properly and trying to watch them closely.

They say they don't go through cars. They weren't supposed to touch my car yhen charged us 400. Smdh.

I was involved in an accident Tuesday morning. They came and towed my vehicle one of the drivers. There had a young daughter with him. Not a problem that I could see, but when I went to pick up my personal property. My daughter's sleeping bag was missing. Also about 25 to $30 worth in change. I hope his daughter enjoys the sleeping bag. While mine is missing, it Thanks for kicking me while I was down.

Great fast service! I had a car towed on July 20, 2024 that was illegally parked in my driveway. The receptionist was very helpful and assisted me through the process. I highly recommend this company.

Great customer service. Had an illegally parked car towed from my home, July 20, 2024. The receptionist let me into the gate and assisted me through the quick and fast process. I highly recommend this company.

One of the worst towing companies I’ve ever came across. These thieves came and picked up my vehicle from a hotel parking lot which I was given permission to park. They towed it 5 miles away to their shop and billed me $1100 to get it back. They came and stole my vehicle at 10:45am just before check out time. They towed my vehicle without disconnecting drive shaft. When I asked them why bill was that high all I was told was that’s just the price. Lowe’s Did Not call to have vehicle removed, not the manager, not the GM, nobody from lowe’s called to remove vehicle. There are about a dozen trucks parked at lowes daily, same for when my vehicle was parked there so if lowes wanted vehicles moved the would have called to remove all not just one!!

These guys were at my location super fast, they were professional and helped me to not only tow my vehicle but the guy even gave me a ride to work. I mean, who does that.? They went above and beyond. I would recommend these guys to everyone, Best Towing Experience EVER!!!

Jeff with Swansons was on a call for an accident in the target parking lot. We were parked close by. And my daughter's car wouldn't crank, due to her battery. It was very warm out and she had her 4 month old baby with us. Jeff asked us if we were ok and offered to start her car with a small machine he had. We were so grateful for his kindness and he refused to accept any compensation. I would highly recommend Swansons wrecker and towing and in future will definitely call them if ever in need!! 👍😊

The gentleman that picked me up and the co driver were extremely nice and professional. They helped me through a very bad day. I appreciated it and they even helped me empty my items out of my wrecked car. My dog was with me and they helped me load him up as well.

Shady people. They impounded and drove my semi with trailer attached from Conyers. When approached the driver was getting out from the truck with the keys in hand and saying that it was towed. And I had the keys in my pocket. Drive shaft not disconnected. Called police on the spot. Will investigate further and most likely file a lawsuit

Great “towing” company but thats about it, this towing company takes advantage of there customers in desperate situations after horrible and traumatizing accidents (speaking from first hand experience) they will quickly and efficiently tow you're car after an accident and then ransack your vehicle for anything in sight. As mentioned on others reviews they will steal anything from cellphones to lucky/winning scratch off tickets and Etc. i just hope everyone in this facility knows that in life what goes around comes around. Literally, blessings to all.

My vehicle was enough payment, and you all would say I didn't call about my vehicle which was paid for. My items and cards in the were used as credit cards. I called a thousand times for you all to unlawful not put a sticker on my car with a heads up about my tire going down on it smh. BAD BUSINESS you all are wrong and would say as much. All vehicles left on the side of the highway even have to be reached out too and contacted within the 30 days by law. Unlawful SWANSON TOWING trust me don't even go there with me. You all never reached out and didn't even have the human decency to let me get my things or cards.

Thank you so much. They recovered a stolen trailer that was taken from a company I work for. I was sent to get it and they closed at 12:30 on Saturday but Lisa went above and beyond so I could get it picked up today. I couldn’t get there till 3pm but Lisa waited on me so I didn’t have to wait till Monday. I would recommend everyone to use Swanson Towing… kind, courteous from beginning to end. ❤️❤️❤️❤️

I broke down on Express Lane, 75 North near Jodeco Road. GDOT got them out quickly and Jeff took care of me!

Terrible customer service. Their google hours are not correct, they are closed for lunch from 1:00 to 2:00 or 2:15, depends on how they feel that day. Henry county police sent this tow company to the scene of my accident to remove my car but if you have the capabilities to deny this company service I highly recommend doing so because you will regret it every time you have to deal with them. We have had multiple interactions with them since my accident and not one time it’s went well or smooth. I don’t think they even deserve a one star but google is giving them some leeway.

Absolutely 0 stars. THEY ARE THIEVES !!! Impounded my car with my purse and other items in it and driver STOLE MY IPHONE that was in the car!! Turned on find my iPhone and was tracked to a Swanson towing truck drivers house with their tow truck literally parked at that location!! Assisted by the police for safety reasons and driver blatantly lied saying he didn’t have it and that the police took my phone before impounded when it clearly was pinged AT the drivers house. He came out the house before the police even knocked on the door. My lawyer called about to press charges and they ditched the phone immediately. Luckily someone else found it on the ground while they were taking a walk. Sketchy place, SHUT THIS PLACE DOWN DO NOT GO HERE!!!

DONT TRUST OR DO BUSINESS HERE. THEY WILL GO THROUGH YOUR PERSONAL BELONGINGS AND TAKE WHAT THEY WANT! My little sister was a victim of theft. She had just bought the car the day before and that morning someone stole it.They ended up finding her car and having it towed here to this impound lot. We went a few hours later to pick up her car however when she picked up the car she couldn’t find her phone. We tried find my iPhone but it kept saying somewhere in Stockbridge like it was dead. Later that night the phone cut on and gave a specific address. Just so happens the address it pulled up was in Stockbridge and guess what truck was in the driveway……the Swanson tow truck. Of course the driver denied having the phone and the police were not helpful. We called the police to help us retrieve it. They told us to meet them there, and then stated they couldn’t do anything about it. IF I COULD LEAVE NO STARS I WOULD. How unprofessional is that to steal from a vehicle you were paid to do a service and tow. Mind you the phone was in her purse too! It’s sad! At the end of the day nothing good comes from stealing from people. Anyway, we have decided to press charges on this shop if the phone isn’t returned. Thank God for body cam!

My car was in a wreck and moved to the QT nearby. It was then towed by this company but to their lot. On the phond they told me it could not be towed to the collision center since they might be full. My mother was on scene, an older lady, and felt she should just listen to them. She lives 5 minutes from the place of the wreck. I told her it should be towed to her house. By the time we conversated this company had already rigged the car. So I come to just look at the car and they say I have to either give them claim information that insurance agrees to pay or I myself need to pay them $360. This is unacceptable and needs to be brought to the attention of law officials. I merely wanted to see what the car looked like. I was not at the scene.

The customer service here is amazing! The two ladies at the front made the process simple and we even shared a laugh while getting everything in order. Having your car towed for whatever reason is stressful enough, so these ladies ensured that my process would be simple, quick and light hearted. 10/10 recommend Swanson Towing!!

Jeff was great— service was great and very fast. Literally came in less than 20 minutes after being dispatched to pull vehicle out of ditch (keep in mind this was at 6am so driver was most likely comfy in his bed). Jeff gave a quick assessment once arriving and had the car out of the ditch in no time. He’s definitely great at what he does and an asset to this company. I will be using this company and recommending to others if tow services are needed!

I called them to set up a towing contract with our hotel property. They were quick to get everything set up. One thing to take note of, if you don't have their signs posted in your parking lot, they would have to come and bring the signs out. Those said towing signs, must sit in your parking lot for 24 hours before they're able to tow anything from a new location.

I called them due to my truck being halfway down in a very steep ditch. They showed up within 30 minutes with a very experienced driver. He was professional and efficent. Got my truck pulled out in less than an hour with zero damages. Had multiple other companies that would not take the job. Would highly recommend for anyone with a recovery issue!!

DO NOT USE THE COMPANY I REPEAT DO NOT USE THIS COMPANY. They are a complete rip off. Was in an accident and they picked up my car and towed it approximately 20 minutes away, cost $350.00!!! Then I was charged $100.00 a day storage fee that was NOT communicated at all after I told them I was looking for a local shop to fix my car. When I located one that was literally less than a half a mile away, the cost to tow it there was $115.00. Total bill, $690.00!! This was from late Thursday night until Monday morning. This place is a joke and this explains the terrible rating on Google. Buyer beware!!