Automotive Collision Center in Cairo, Georgia, operated by Robert Nowell and Randy Johnson, is the worst body shop experience I have ever had.
Except for the secretary, who was very kind and reminded me of my mother, the experience was completely unacceptable. This has nothing to do with her.
I was quoted between $1,800 and $2,400 to repair my vehicle. My wife and I paid $3,500 total, including extra money to ensure the airbag light and check engine light would be fixed so the vehicle could pass DOT inspection for a rebuilt title. We also provided the $75 inspection fee.
Later, they attempted to charge $7,700. After we hired an attorney to prepare a lawsuit, they stopped working on the vehicle entirely. My truck was never repaired, and we were effectively scammed out of over $4,000.
They told us we had until February 5th to remove the vehicle or they would charge:
• $50 per day storage fee
• $150 gate fee
• $150 administration fee
Two tow truck drivers were denied access to retrieve my vehicle. I had to bring another driver personally to ensure I could recover what was mine.
This was our savings, and the situation has been extremely stressful and unfair. I strongly advise anyone considering this shop to think twice and protect yourself with everything in writing.
IF GOD ALMIGHTY GAVE US ALL FOUR ARMS I WOULD GIVE THIS SHOP FOUR THUMBS DOWN ???? IN EVERY SINGLE GALAXY!!!!
Brought my truck here for rebuilt title inspection. Do your homework and make 110% sure you have everything before you come. They got me in and out fairly quick and made the process pretty easy!
Went in for a Florida rebuilt titled scooter that was bringing into GA. They sent the information and I put the down a deposit for the inspection and received an appointment date and time. The day by before I received a reminder text about my appointment and instructions to bring my Florida rebuilt title. Arrived on my appointment time early. I paid the balance for the inspection. The inspector checked the VIN and mileage against the title and did a standard safety inspection. Entire inspection lasted 30 minutes. Very efficient staff.
Dropped off my car 2 days prior to the day they told me to bring it. Work was supposed to be finished on Tuesday....a week later and another Tuesday. No call or anything. They are totally unprofessional, constantly have an attitude with me after I paid for a service and they took my money. Tried to use a local service instead of going with the big national companies. I learned my lesson and would never recommend this shop to anyone
Promises, promises, promises. That's all they do is promise and fail to deliver. I will NEVER take anything or recommend anyone to this place. They have worked on my truck for over 6 weeks and still no vehicle. Find another body shop!
I've trusted for over almost twenty years to not only take my vehicle to but buy used cars at great price and very reliable. Nice staff and great service. Thanks Bobby Nowell
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