What clients say about Moon's Service Center in Mableton (GA)
Poor customer service. They said they don't have the tools necessary to oil change a Saab. It's just GM vehicle. It only takes a 14mm wrench and filter wrench, no big deal.
I had to drive down the road, at risk to NAPA auto parts and buy the oil myself, obviously they have the oil, so it's airtight of excuses. They're just overpriced chickens. Especially if you're worried about a GM vehicle, not anything exotic like they make it out to be.
What sort of shop doesn't have a 14mm wrench and filter wrench? Incredibly unhelpful and lazy liars.
All it takes to change oil in a Saab is a 14mm wrench and pull filter wrench like every other car or GM style car. European or what it is doesn't matter. It's straightforward but they "aren't equipped" to handle my car. If that's the case, this shop isn't equipped to work on ANY car, no excuse!!
I’ve been bringing my vehicle to Moon’s Service Center for a while now, and every experience has been top-notch. The team is knowledgeable, honest, and incredibly professional. They take the time to explain any issues clearly and never push unnecessary repairs.
What really sets Moon’s apart is their attention to detail and genuine care for their customers. My car is always ready on time, and the pricing is fair and transparent. Whether it’s routine maintenance or a more complex issue, I always leave confident that my vehicle is in the best hands.
Highly recommend Moon’s Service Center to anyone looking for reliable, trustworthy auto care!
Moons service center.. I give you 5 stars. The service is always on point. The team are awesome. From the time you call it in to the pick up and the return everyone has been super awesome. Customer service is 100%. I love how there service is so much that when my personal mechanic closed shop with out notification I went to Moon for my personal vehicle and they have not let me down.
Moon’s Service Center Commercial has been a key source of support for my business over the past five years.
Chris, Ryan, and the entire team have played an integral role in our success by consistently delivering exceptional service. Their responsiveness, flexibility, and fast turnaround times have ensured that our fleet runs smoothly and efficiently.
Their deep expertise in diesel vehicles is unmatched, and their commitment to quality work. Whether it’s routine maintenance or complex mechanical work, I fully trust Moon’s to get the job done right.
I highly recommend Moon’s Service Center for anyone seeking reliable, knowledgeable, and professional vehicle maintenance and repair.
Thank you for all you do for GoGo Party Bus - Necee!
Moons is GREAT. Chris especially is great to work with and I appreciate all of his hard work and honesty he has consistently shown. Thanks again Chris!
Paul @ Classic
Moon's is the only place I will have my car serviced. Will doesn't try to sell me junk I don't really need and I appreciate that. That means you can trust him when he recommends a preventative maintenance repair. Give this man a raise!
Service like this is hard to find
These people are unbelievably kind and trustworthy. I’m not from the area. I got a flat nearby and was able to get it to their shop. They got me in quickly, couldn’t repair the tire, and offered to put in the spare. The guy up front brought me my keys and sent me on my way FREE of charge. What an act of kindness. I was a frazzled female in my husband’s 1500. This guy could’ve convinced me I couldn’t leave without new breaks, rotors, a gas cap… who knows? I was an easy target. He did the opposite. He made a really bad day a gift from God. Additionally, there was coffee and liquid creamer (nice touch) in the lobby. There was an easy read on the end table. There were police on rotation getting their cars done (great sign). I couldn’t have had a better experience. I would recommend them to anyone.
Chris was so accommodating with our broken down camper. He made a nightmare situation into an enjoyable situation in Atlanta. So personable and would definitely recommend this shop 100%!
Will and his team are fantastic! I've had work done on my car today and another time prior. They always get the job done in a timely manner and with great customer service. Thank you!
Exceptional customer service! Every employee is friendly and eager to help. I was a stranded away from home and they helped me get back on the road safely. I’m very thankful for the crew at Moons!!
An absolute top notch repair shop. Chris, the front office manager on the fleet side is an absolute professional and the techs are extremely knowledgeable. Everyone at Moon's communicates well through the process and will get you back on the road in very short order. Thanks, Moon's, for a great experience!!
I totally TRUST Moon's Service Center. I am extremely impressed with their manager, Will. I gave them an impossible task--an ancient Mercedes that had been neglected. They now have it running like a race car!! They are extremely knowledgeable, efficient and courteous. Their prices are great and their service is awesome!!!!! I would NOT take my car anyplace else but MOON'S SERVICE CENTER and to their manager, Will! They are the very best!!!!!!!!!!!!!!!!!!!!!!!!
I received great customer service from Moon’s. I had a tight deadline and asked them to repair/replace both an alternator and the power steering hose the same day as I was leaving on a trip and needed my car repaired quickly. They accommodated my request (despite having to order the parts) and had my car ready in time. The car has run perfectly since they did the repairs and I had no problems on my road trip. I would definately recommend Moon’s to my family/friends.
Went in for an oil change and the possibility that my wife's vehicle was in need of a tune up. I worked with Will. He was super accommodating to my needs and time constraints. I'm extremely pleased with the work that was performed on my wife's vehicle. While the vehicle was there, Will showed me where a piece of the underside of the vehicle (protective shield) was left off (probably by this Napa shop I used to go to). We actually found that the previous techs working on my wife car snuck it in the back (she's got lots of our kids stuff back there). Will fixed a couple of tabs that were broken and a few missing screws and had it back to Factory specs. I'm super impressed by this level of Customer Service! I'm not used to people going the extra mile and looking out for my vehicle. I'm definitely now a customer for life. Thanks Will!
Car was overheating, was told it was a radiator, replaced that, car still overheating, towed back was told water pump, replaced that, timing belt, thermostat, Rad fan, etc, picked car up again broke down on I-20 towed back to shop, they kept it another week... We're on WK 5 now, said they did diagnostic but couldn't find a leak was going to ck a few more things & get back to me. OK we are at 26 Jun at this point called 27 Jun said they were test driving, still no leaks, Thursday evening I called back he says they pressure test car & found BLOWN HEAD GASKET..... $ 2000.00 & 5 WKS later & you JUST found a blown head!!! Horrible service & in competent service!!!!! Good customer service, if only the MAINTENANCE was as good!!!
The worst place I've visited that mess up my truck. They didn't even know how to rekey my ignition cylinder after replacing it and my truck wouldn't start back up. The truck sat for a month of them just doing nothing so I ended up towing my truck back home. The key y'all gave me was the incorrect key dumb slow people. I believe they mess up my truck on purpose because I came down there almost everyday because they wouldn't call me to tell me nothing. I should just sue y'all for bad service , not knowledgeable of even after diagnosing my truck couldn't get it to start up, not calling the customer to make them aware of the findings and over charging me when I noticed it was over billed and told them they say "ooops it was over charging her". It was starting before you got it now its still sitting. 😠
AAA recommended my truck be towed here. They only work on vehicles they want to work on, no diesels. Tow truck driver warned me about shop but I assumed AAA would weed out the bad shops. Owner was not helpful. My next call will be with AAA.
After my car stalled out, I used AAA service to tow my car to the nearest AAA-registered service shop (Moon's Service Center). While riding with the tow truck driver, the driver alerted me that most cars that he tows to this facility are eventually turned down and told that the repairs cannot be done there. He shared his theory of why he thinks this happens but since that is opinion, I will leave that out of the review. A few business days later, sure enough, the manager advised that they were not in position to handle my repairs (timing belt replacement). Also, the diagnostic fee ($90) seems to be high. Most diagnostic fees I have been subject to pay in the past did not exceed $75. I am not sure if it is a trend or not, that this facility turns AAA customers away, then charges diagnostic fees for their trouble, but I thought I would log my concern here if in fact there is something more going on here...
Went to Moon's and spoke with Wesley on the phone
Dealt with him through the whole process. He was really upfront about everything and I never felt like he was pulling the wool over my eyes or trying to sell me on solutions to half-problems that I only kind of had. As a driving instructor and commercial driver of ten years, a five star review is not something many mechanics get from me!
Fuel pump went out on truck. Had it towed to Moon's. They charge a diagnostic fee, and wouldn't apply it to the repair. I was stuck because I had it towed there. Their price was going to be a couple hundred dollars higher than a couple of other shops I checked with afterwards, so I told them that and tried to negotiate. They said they couldn't lower their price. So I said okay, I'll just have it towed to the other shop and still save over $100. Then they said they could lower the price. They took the bed off, which is an easy way to do the job. Initially he was telling me why the job was going to be so difficult. I think they like customers who don't know anything about auto mechanics.
We get alot of work done here on our very small fleet of gas trucks. The key to any successful mechanic shop is the experience of it's crew. Not afraid to tell you they don't handle something that deep in the engine. We have had more success here than anywhere else.
My wife and daughter were traveling to FL from IL when their car broke down. Moon Auto adjusted their schedule to prioritize work on my daughters car. Moon spent several hrs between diagnosis, repair and test drive to make sure the car was in working order. While waiting, one of the mechanics brought in breakfast for my wife and daughter. Will took both my calls to discuss the situation and what they were doing to correct the problems. In the end they didn't charge us or take any compensation for their efforts. I greatly appreciate their outstanding customer service.
They only get 1 star because I can't get them none. I thought they would be good because they were on my AAA list. I took my car to get my breaks replaced early December 2014. After that my horn didn't work and the under section of my car fell down and was scraping he road. I toiok my car back to them and explained the issue and they claimed there was nothing that they could have done on either of those issues. Now just over a year later in December of 2015 I took my car to my usual mechanic(60 miles away from where I currently live) and it turns out the caliber was not reinstalled property and I need new breaks again. I probably do 15k-20k miles a year on my car, and the breaks should have lasted much longer than that.
Started off as a great service but crooks once they see you have money. Tried to charge me $850 for a $450 part then Gary on the commercial truck side say the part is no where in Georgia. Say he called Rush parts and it will take 7days for the part to come in or pay $200 to have it in over night.
I called Rush personal and the part was on the shelf in Smyrna, ga. So I pick it up then picked my truck up.
They will over charge you and hold your vehicale longer than needed to make it seem like they did a lot more work.
Be careful they will try to get something for nothing.
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