Car Craft of Athens, GA in
Athens (GA)

From our first call to the pick-up at the end, we enjoyed the friendliness and genuine concern the techs at Car Craft showed us. We had some work done on our Mazda SUV, and we drove an hour to Athens where the car is located, which we plan to do from now on. Great service, great folks. Thanks, Car Craft!

Of course as always!! I had my dreaded check engine light on, fixed and returned a little over 24 hours later. Quick fix and decent pricing compared to the dealership quotes. Definitely a go to place for Volkswagens.

I had an excellent experience with some unexpected car repairs for my Toyota 4Runner. They kept me informed daily on the status of my repairs and kept the cost down as much as possible. Lucas was wonderful and helped to make an unfortunate situation much better. They also provided me with a loaner car which was so helpful. I will definitely use them again in the future!

I have given this shop chance after chance after chance. Let me start by saying the people we’ve dealt with are very nice and professional. No problems there. In the last year we’ve taken 3 different vehicles to them for diagnosis. This is no joke. Our estimates from car craft have been $6,000, $10,000, $5000, and $10,000. There is no $200,$400,$600 quotes given at all. I told them just this week I simply can’t afford them. They have to be the highest in Athens , I’d even venture to guess higher than dealership shops. It’s literally in sane. This last car was a 2014 Altima with a front end noise. They call us almost immediately within 2 hours of looking at the car and decide it needs a $10,000 transmission. So just beware and have unlimited funds ready. I have documentation to back this review up, in case the owner who we’ve never met decides to leave a rebuttal saying they have no record of seeing our car. You do. It’s sad, it’s incredibly hard to find a good, fair, reliable and timely mechanic any more.

I recently had an engine failure in my truck. Diana and Lucas were very helpful with the logistics of getting the truck to car craft and diagnosing the issues. They did a great job of communicating and were very friendly and thorough. I choose not to have them replace the engine but they were very helpful in an unfortunate situation.

They had my car towed for a good cost. Total diagnostic and break down. Gave me an incredible quote and handled me with the utmost respect. I recommend 1000% if you in the area, then car craft is your spot for your car services!!!!! Wanted to add a real big shout out to shelby!!!!! She ROCKS!!!!❤️❤️

In the world of car repair where questionable operators abound, I’m happy to report a bright spot in Car Craft on Hawthorne. I was directed there by Costco and am glad to have a shop that I trust and where the people are pleasant.

Car Craft went above and beyond in their attempt to solve our older vehicle’s problem. . They helped us save money as well. Communication was excellent. We were very pleased with the result.

I live in Greensboro and I had driven to Athens. My car was overheating and needed coolant. I googled for a local car repair shop and found car craft. They welcomed me in and ran diagnostics. The car was not drivable so they gave me a free Uber ride to Enterprise to rent a car. Excellent service!

The car craft team has great customer service. I definitely will be going back to get my car serviced there again. Thanks Josh and Jessie

From the first phone call to my first visit to the Car Craft shop every interaction was positive. They explained what they would do once the vehicle arrived, they reached out to me with what they found and what the cost would be. I could have paid for the diagnostic tests over the phone, but I wanted to make sure that I met the person that I communicated with. Upon entering the door I was warmly greeted and helped. Lucas was the second person to greet me and he explained everything to me and gave me a copy of my estimate.

I used these guys for my VW during the period of time that we didn't have a VW dealer in Athens. In general I found them to do good work but were a poor value and seemed to always find some upcharge for something. So I switched back to the dealer when they came back Recently I wanted some minor repairs that the dealer wanted to overcomplicate. I figured I'd give Car Craft another shot. I told them exactly what the issues were but they of course insisted on their standard $160 diagnostic fee. They call me back later that day and tell me that they CAN'T do the repairs I had requested and that I would HAVE to do them at the dealer. Of course they still charged me a diagnostic fee. So basically they read the check engine light code and said "we can't fix this". I feel like they should have known that before I even dropped the car off based on my description. At a minimum I can't believe they still charged me a diagnostic fee for work they "can't" perform I won't be back

So should have wrote a review when this happened to me. I took my car in as there started to be a high pitch wine sound coming from engine compartment. So because I am quite elderly and have been around cars for 70 years I know when you take a piece of wood such as a 1 x 1 you can tell where the noise originates from. It was a bad bearing on the alternator, Because I started to second guess myself when they called and said they had to replace the blower fan for air and heater inside dash. Picked the car up after paying $900, plus and that same day noise came back and took it back and this time mechanic came out with a mechanics stethoscope and put it on the alternator and said bad bearing. Left with no satisfaction, wrote the owner and manager and never heard back. Friend replaced alternator at cost..

ABS system went out on my Lexus. Diagnosed and Lucas got back with me in a timely manner. They kept me updated throughout the process and the repairs were completed in a timely manner. It cost me more than I expected but then again it is a Lexus and the parts were not cheap that I needed. They even brought it to my house because I couldn’t drive because of a recent surgery. Having said that I would definitely use them again. Sure beats having to get it to a dealership in Atlanta and I had rather spend my money locally.

I decided to give Car Craft a try instead of BMW for my Alpina B7 service and they did a fabulous job. Very thorough, explained what had been done and what will be needed, all at a very reasonable price!

We are from Dallas and have used Car Craft twice for our son’s car who attends Georgia…..they are everything you could want in a service group! Professional, thorough, timely and fairly priced! My advice is——Go There if you have car/truck needs! GO DAWGS‼️ David Catalano Colleyville, TX

I had a great experience with a pretty big fix on my car. When I called around, other mechanics said that the hours of labor would be much much longer. Shelby gave me a great estimate and they stuck to the time that she said it would take. I am always going to take my car there from now on.

They are very efficient, friendly, and professional! The free shuttle service is super helpful and the technicians do not “hard sell” any repairs. Overall I had a great experience and will definitely return again!

Shelby and her team were excellent. They help me with my car breaking down on me and getting it towed and fix for me. Thank everyone from Car Craft. Easy payment option as well. 5 Star Always

Exceptional customer service and friendly staff. They took care of everything including filing a warranty claim on our behalf, thoroughly documented the repair process and kept us updated the entire way via phone calls and text. I would definitely recommend their service and trust them with my other vehicles. Special shout out to Shelby for the friendly updates!

Car Craft was able to determine the issues with my 1998 Ford Ranger and get it repaired for me. They were very good with communication and the quality of the service is top notch. I will definitely use them again for any repairs.

First time working with Car Craft and it was an excellent experience all around. They are professional, courteous, and fair. I will definitely be using this shop again. Highly recommend.

Lucas was a great help at explaining everything prior to servicing my son's car. Being out of town, Lucas was great at making me feel like we were well taken care of. Nice to have a local shop to rely on for the next four years.

I can't begin to say how much I appreciate the help everyone gave me at Car Craft in the "mechanical restoration" of my VW Beetle! I purchased this car without realizing what was needed to make it road worthy - and Car Craft really did a great job getting my car in perfect shape! I thank them from the bottom of my heart!

Nice place and nice people. They treat you as you would want them to treat you. Some of their services here are notably more expensive for similar quality of work that can be found at other local mechanic shops. Charging over $40 in labor to replace a cabin air filter is expensive. Other places will only charge you for the filter as it is such a quick job. They will give you a pretty thorough courtesy though. I am not too confident with the mechanics' diagnostics skills because i have had a couple things that were clearly misdiagnosed and should have been spotted in a visual inspection or deduced through a test drive but nonrtheless i chose to follow through with a couple repair jobs where the components continue to be in good working order. Really nice people and the customer service is definitely 5 stars and for that reason i rated as such. If you don't mind paying a little more and are looking for a local mechanic then i think they are a good option for your mechanical service needs.

I called Car Craft to get a quote for a repair. They weren’t sure if they had the right tools to do the job, so they asked me to bring the car in. I scheduled an appointment and brought the car to them. As I was about to hand over the keys, I was told there would be a $189 diagnostic fee, which was not told to me over the phone. I reluctantly decided to continue since I was already there. Later that day, they called me with a quote that was $600-700 higher than other shops in the area. I was told they quoted higher because they weren’t sure if other parts had to come off to do the repair. I asked if they could price match and was told yes, but if other parts had to come off they would still charge the original amount. That didn’t seem like much of a price match to me. I took my car to another shop and there was no drama. They quoted me a reasonable price over the phone, no diagnostics needed. And they knew exactly what needed to be done to perform the repair. They actually replaced more components and were about $700 cheaper than Car Craft. I will say that the staff at Car Craft was super friendly. They even arranged shuttling me to and from work during the diagnostics, which I appreciated. I just wish they would’ve been more straightforward with pricing. They also ended up only charging me $140 for diagnostics.

I encountered a crank/start/no run issue with my 2021 VW Passat SE. Decided to Reach out to the crew at car craft of Athens and spoke with Shelby who was very active and informative throughout the process! Fast, direct, and straight forward from start to finish and very proactive with contacting warranty company, time line, what to expect and very pleasant and professional to deal with. Car craft has Definitely become my new go-to for anything vehicle related. Highly recommend!