This rating is based on customer reviews, inventory size, pricing, and service quality
In Athens, GA, Barrett's Towing earns a strong 98/100. Reviews show a consistently positive trend: fast, professional service, courteous dispatch, skilled drivers who manage tight spaces carefully, and affordable pricing. Wait times are typically short (occasionally a delay for the right truck). Customers feel safe and well cared for, with vehicles generally arriving undamaged. One outlier reports suspected damage from a wheel-lift. Reviews focus on towing; there’s no clear info on inventory variety, yard organization, or ease of finding parts.
I've used bears a couple times within the past ten years and all kinds of ways in situations and scenarios , and i've always been pleased how quickly they are able to arrive and i've never had a problem with them. Communication and ETA as to be expected cause things can happen serious in nature that their services are needed to clear out roadways and etc. If it happens, theyve always keep me updated. Great job as Usual!
These guys must be my nemesis lol. Been towed twice by them. Towing fee here is higher than any other time I've been towed. And they use slim hours for pickup (8am-1pm) to make it more difficult to get your car back on time before they charge more. They really are the lowest of the low. How about you take some of the money you made off me and hire better staff.
EDIT (Since they replied to my review):
I'd like to address your response here because I feel that it seriously downplays just how predatory this company is.
I'm sure you follow legal regulations when it comes to your fees and that they are capped by state law and local ordinances. I never said otherwise. I'm also sure that if there were higher caps you would charge more. The fact that you tow extremely late at night and don't allow pickups outside of the slim window I mentioned feels very slimey. I'm not accusing you of breaking any rules, but your company is unique in how aggressive it is.
I understand that's how you handle business, but it's also my right to complain about that. You can blame that on contractual agreements and local ordinances as much as you want, I can also complain as much as I want :)
Also, not sure if you've checked your reviews but some of your male staff have set off harassment complaints. Is that your idea of being "nice and professional"?
Before writing a smug response like that maybe take a moment to reflect next time.
I called Barrett Towing and told them what I needed, she first told me it would be about a hour to an hour and a half, but she would try to get someone there sooner. Someone came within thirty minutes. Thanks for your great service.
Ive used Barretts a long time now. For my guys at my company and for me. The young lady that answers the phone is awesome. Very helpful and responsive. The drivers are great too. Always text me updates and delivery completions. 5 stars
Had a great experience with quick service, prompt retrieval with reasonable pricing. I hope to never need it again, but if I do, I would use them again.
The driver, Mike, was very nice, professional, considerate and knowledgeable. He was Johnny on the Spot and was there in no time to pick up my motorcycle. Much appreciated! Y'all are awesome! Thank you!!!
A buddy was pulled over in a scooter no license no insurance free one night stay at the local ja..so that fri we went to get the scooter the office lady was super nice. So recommend these ppl..
Very professional, handle my car with care. Barrett told him was the cheapest around. I would use them over and over. I was actually referred to them by my tire department.
Great service even on a short notice got my vehicle where it needed to go at a very good price. Tyler is a great guy and so is the tow truck driver that helped me out very skilled
So very impressed and pleased. The receptionist and driver were both super friendly and nice! I was referred to Barrett's and recommend to others and use in the future.
I have patronized Barrett’s for 30 plus years. I called today and was charged $75 dollars for. 1:00 minute jumpstart. After my car cut off I asked the guy to leave the portable starter on, he said “it’s running. I gave him a $100 bill he said he did not have change and neither did I. He became a little bit upset say “ no one uses CASH anymore. “ ANYWAY, I had the driver follow me to Walmarts on Epps Bridge Road to get change. In the meantime my (z) ELECTRICSL LIGHT was on. The driver did not show any concern, he was worried about the next client. I am a Black older (75) young looking female, the TOW DRIVER was a 45’ish Black American from New Jersey. I was sooo surprised how “ CURT” and impatient with me. I know the BARRETT’s and the grandson damaged my driveway post but I was very lenient and told Daddy Jr Barrett to just repair the post and not REPLACE it which would have cost $300-400 dollars. I am very disappointed. I have AAA but did not want to wait 2hours on them. I will stop PATRONIZING BARRETTS AFTER 33 YEARS!
They were very prompt and courteous on phone and Mike the driver was stand up guy with respect. I highly recommend this company.
Retired Army
Edward Patton
I was told Mike would be there in an hour and it only took him about 20 minutes. He helped us get our truck out of a ditch. He even stayed to make sure we fully got it out. Would definitely use again
Kevin was the driver that towed the car to the shop. He was very friendly and professional when he introduced himself. It was also clear that he was very experienced at towing vehicles. He didn't rush and he was careful about hooking up the vehicle correctly and safely. I definitely recommend this company.
Great service, friendly driver, gave great service and advice and got my car to its destination safe and sound taking extra care to not further damage my vehicle more than it was. 10/10, will be calling again if needed.
Kevin was awesome! The response time of Barrett's is great! Arrived quickly and provided guidance/advice on places for our car repair. Thank you for helping my UGA student!
Incredibly frustrating company to deal with. Called to ask for their services that are included in our contract, and the representative was very unhelpful. Told us that we could not have them come out because the cars that were illegally parked were residents. When we informed them that they were not indeed residents the representative then went back and said that it actually doesn’t matter. We were told to contact our property management. We then contacted our property management and told them our situation, which they told us would qualify for a proper tow. We then had a three way call with our property management and Barrett’s towing, to which Barrett’s towing said they still wouldn’t come out. Long story short, I can’t leave my property because my neighbors illegally and improperly blocked in all of my roommates, and Barrett’s towing will not come out and help us. Worse yet, they are the only company that we can contact since we are on private property
Barrett was able to dispatch a driver almost immediately when other local companies gave me 75 minutes up to 2 hours. I understand that these companies were busy, as was Barrett. I was told that a driver would call me when they were on their way, which he did. He also gave me an ETA for the tow which was also accurate. Barrett didn't ask for payment until our vehicle was actually on the tow truck about to head to us. I don't know what the going rate is for a tow any longer so I can't make a knowledgeable assessment. Their driver appeared and behaved professionally. If needed in the future, I would be hapoy to use Barrett Towing again.
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