AAA sent a truck out an they said they are not going to take the truck because a squirrel that bit the gas line . And if you start it gas will come out . You guys are out of your minds . Awesome . You want be my first .
ABSOLUTELY HORRIBLE!! HORRIBLE PEOPLE!! told me to go to the front to get my vehicle and no one was there… end up walking home.. worst experience of my life.. horrible people… horrible everything they need help. i needed gas and next thing i know my jeep is towed. Please help these people they need help mentally THEY ARE DIGUSTING. THEY NEED FIRED.
Rude and unprofessional. Understand that people who just had their vehicles towed are upset at the tow company but one thing is towing your vehicle because that’s the business but you don’t have to be rude, threatening and unprofessional.
Friday June 23 Brought wrong truck to begin with , The vehicle was dumped in the middle of parking lot and a second tow truck had to be called. Both my front bumper and rear bumper were were damaged. I've called several times and they will not return a call as promised. Now unfortunately we have to get into litigation the recoup my losses. Perhaps the driver should not be drinking while on the job.
Horrible and unprofessional. Owner is very rude and uncaring. They prey on people on vacation checking into hotels. They know people don’t have a pass since you have to check in to get one. Signs are not correct either. Owner took my money then told me he wants my license . I went outside in car to get it. He locked the doors after he took my payment. I had to call 911 as he refused to give me my car after I paid him. Cops spoke to the owner and I got my car back. They are shady beware. Tow yard is run down don’t go alone. Owner is rude and hostile. Hotels in area shouldn’t let them tow from their facility as it’s bad business. They prey on innocent people checking into hotels. I was just assisting my 86 year old wheel chair bound father out of car and into hotel when these money grubbing vultures took my car. New Smyrna hotels don’t use Elite. You are accepting this bad behavior and it’s hurting your guests
Save yourself hassles- DO NOT USE THIS COMPANY, they're shady. They towed our vehicle, but then required cash for its release. Once released we realized they damaged the rear bumper both with a bumper paint chip and damaging its alignment. $3000 in damages and will not return phone calls and release their insurance information. Now we are forced to go the legal way.
Shady business practices holding a car hostage when they have the money to pay. We've all had bad days, and this dude's car was stolen! Give Victor his car back and be a decent human being.
I think it's atrocious the way you guys held Victor's car and wouldn't release it, charging him with 2 extra days of fees. His car was stolen and then you held his car hostage because he cursed at you. Trash!
Seth was great, however a horrible experience from the start. Towed after one hour of shopping in a parking lot that of an establishment that I gave my hard earned cash too. I’m sure this was never reported to the city, and when legality was mentioned to both the business owner and the towing company it was laughed at. Better get some better policies before y’all see what chitwood thinks lol not to mention you show up and they make you wait about 20 minutes to your car after towing it almost 4 miles away. They will not bring the car back to you and they will not work with you for the inconvenience. Go to Daytona or Ormond. The people are nicer and the businesses care more about their clients.
Nobody wants to leave a five-star review after being towed. But my son's car was towed on New Smyrna Beach and the office staff was very nice to them when they had to pick up the car. And in a crazy time like this it was nice that they still treated young teenagers with respect.
On 2/20/23 my vehicle was towed from a New Smyrna Beach public lot. The tow was not reported to the police department. Upon arrival I questioned the location of the vehicle when they took possession, time they took possession and call number of their report to the police (legally required to occur within 1 hour of a tow company taking possession of your vehicle) This company had a line of teenagers waiting out of the door with cash in hand while elite towing threatened to keep their cars overnight if anyone questioned the situation and then increased prices for those who did attempt to speak up regarding the legality of the tow. I called the police and they stated all I could do was file a civil suit since I too handed over the undocumented cash and had no proof this situation even occurring. I was told by elite towing I could leave the property if I wanted to be a ‘B’ about it and question him. I witnessed the biggest fraudulent scheme of undocumented cash exchanging hands and extreme vulnerability of beach going patrons. This company is extremely shady while knowing there is nothing you can do about it.
I was assigned this company threw my auto service well at 5:15 the order was called in and it's now 10:33 pm and I still don't have my car had the club call them they said couldn't get the car till 12 am or 1230 am the next day terrible tow service
Towing was arranged through my roadside assistance hours ago. I was given an ETA of 5:43 pm. I was there waiting. At 5:45 i was notified through my roadside assustance that the service was delayed till 6:33pm. Its now 7:19, and no truck in sight. No one answers the phone. Was on hold for 10 min, and nothing. They don't conact you, don't show up, and don't answe the phone. Terrible company. Will not recommend to anyone.
Horrible company, they were notified that where my girlfriend was stranded was a small driveway. Still sent out the flatbed for it. Said they had to back for a different truck and it would be another hour. This is already after 2 hours. An hour and a half after he went back for the different truck they still said another 45 minutes.
Eric was fantastic. My car would not go into gear. He diagnosed what was wrong got it to go into neutral and was just a fountain of knowledge. He even put up with me which was having an issue following directions. He made what was a bad few hours end up much better.
518 Washington St #6629, New Smyrna Beach, FLConsignment shop
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