Zinn Collision Center at North Miami in
North Miami (FL)

Brought My car in for repair at the collision center. Overall service was very professional and extremely organized. Deena was my representative and greeted me with a huge smile every time I went to the repair center. She was thorough and thoughtful and explained everything to me clearly and with a lot of patience. Neal, was the project manager on the repair was just as Professional, listening to my requests and arranging things so the work could be done with the least amount of inconvenience or cost to me. The workmanship on my car is excellent and I can say that it looks like it did when I bought it new. I would definitely go back. Thanks to the team for getting it done so quickly and for making it so clear and easy.

Deena was excellent! Sent me text updates weekly and kept me in the loop as to what was going on with my car. I highly recommend working with them! Car came out looking brand new! Very pleased!

My Lexus IS got hit and I brought it into Lexus of North Miami. My previous Lexus was also hit and I had such a wonderful experience with Lexus a few years ago, and particularly Deena Porras, the Collision Advisor last time, that I knew instantly this is where I wanted to bring my car in for repairs. I didn't even get estimates from other places to repair my car because it was so great working with Deena and Lexus last time. Deena kept me apprised every step of the way as to what was happening with the car and when it would be ready. In addition, she had a driver from Enterprise ready to pick me up when I dropped off my Lexus. Her service is outstanding and I cannot say enough about her competence, her going the extra mile with a caring, positive attitude, and her helping in every way imaginable. My car came out fabulous and it was a pleasure working with Deena and Lexus. She is not only an outstanding employee, she is super nice! I highly recommend Lexus of No. Miami for their collision work and to work with Deena.

Deena has been amazing to work with ask for her!! The whole process of getting my crash fixed has been quick and I felt well informed during :) Happy to have the support i received during this time from her and the team

I had a wonderful experience at the Lexus of North Miami Collision Center. The entire process for my car was smooth and professional. I am extremely satisfied with the quality of the repairs completed on my vehicle. A special shout-out to my Collision Advisor, Deena Porras, for her excellent customer service and for managing the operation. She was fantastic. I highly recommend their service. Thank you for the 5-star service!

Exceptional service from start to finish! From my first call to the final pick up, their team was professional, transparent, and kind. Leah patiently walked me through the entire process, answered all of my questions, and kept me updated. Highly recommend.

Deena and the entire team at the Lexus of North Miami were just amazing!!!! I had an excellent experience with this body shop from start to finish. The customer service was outstanding (from Mark at the time we dropped of the vehicle to Deena at the time we picked it up), and the quality of the repair exceeded my expectations. My vehicle was returned on time and looked as good as new. The staff was professional, knowledgeable, and kept me informed throughout the entire process. I highly recommend this shop to anyone looking for top-quality work and reliable service. Thank you!!!!

From the first call after I drop my car to the last the service was amazing from beginning to the end. They kept informing me each and every step of the way with what’s happening with my car and I couldn’t be any happier. They even took care of returning my rental back to enterprise. From all the staff who involved from the service representatives to the body man the work they performed on my car was amazing and I’m truly happy with the results and if I ever need body work or another accident I will return to Lexus of north Miami

Deena Porras was my advisor and she was great. Responded timely to all requests. The car was ready when she promised and Denna made the experience seamless. Thank you

I had a great experience working with Deena. She was very professional, punctual, and easy to communicate with. Everything went smoothly, and I truly appreciate her kindness and efficiency. Highly recommend!

Everybody was very nice and professional. We were pleasantly surprised when called about each step of the car repair process that was completed and what would be the next step. Leah was there to take care of all our needs and went above and beyond when we picked up our car

Zinn did a fantastic job with my Lexus! My car looks like nothing ever happened to it. After my accident, the tow truck brought the car to Zinn Collision Center after hours on a Friday night. They have a security guard there 24/7 and a drop box for the tow truck driver to drop the keys off. And on Monday, I received a call that they had my car and were going to begin working on it. A few weeks later, I picked up my car looking good as new! The service was great. Leah and Brindy constantly kept me informed with updates. They were very helpful and always answered my questions.

I had a great experience at Lexus of North Miami. Leah provided excellent customer service and made the whole repair process smooth and stress-free. She was professional, attentive, and kept me informed every step of the way. Highly recommend asking for Leah!

Deena was assigned to assist me through my car's repair process. She was very responsive, thorough and detail oriented. There was never a question she couldn't answer, and she always made sure to keep me updated on the progress of the repairs. She truly understood what it is to give excellent customer service and made the whole experience seamless and easy for me, the customer. Thank you, Deena!

They were incredibly professional, friendly, and helpful. I brought my car to their body shop and they handled everything with great attention to detail, even double-checking the work to ensure it was perfect. Lia and the entire team took excellent care of me. Highly recommended—great body shop!

From the first moment all the details of how the repair would be done where clear. Deena kept us informed every step of the process. When we picked up the car it was fast and the car was very clean. I highly recommend the Lexus dealer at North Miami for any body shop repairs. We are also very satisfied with all the replacement parts used. Although, a car accident is never a good thing, seeing my car looking brand new again was an amazing.

Coming from Lexus, you always expect a great experience—but the service provided by Leah and Brindy was truly exceptional. They made me feel right at home and went above and beyond, keeping me updated on the progress of my car and clearly explaining the repair process. I’m very grateful for these two ladies, the entire Lexus family, and, as always, Alex Mejias for pointing me in their direction!!

I had an outstanding experience with this collision shop! The communication was absolutely amazing, thanks especially to Deena, who went above and beyond to keep me updated and make the entire process smooth. She was incredibly friendly, clear, and attentive from start to finish. The repair itself was quick, efficient, and completely hassle-free. My car looks and runs better than ever. Huge thanks to Deena and the whole team. I highly recommend them for anyone needing reliable, top-quality repairs!

I had a wonderful experience with Deena Porras as my Collision Advisor at Lexus of North Miami Collision Center. I really appreciated all of her assistance. She provided phenomenal customer service by keeping me updated on the status of my vehicle and even followed up with me when she was out of the office. This was the best experience I’ve had after an accident. Thanks so much Deena! You’re awesome‼️‼️‼️

Deena Porras was my collision expert and she truly was the expert! Since I’ve never had to deal with this before, she made it very easy, answered all my questions, and kept an eye on the repairs of my 2023 Lexus. I am in customer service mysef and truly appreciate the great service that Lexus always gives me. In this case, Deena was exceptional and went above and beyond. Thank you so much!

My car had significant damage and was in the shop for about a month. If it wasn’t for Deena and her transparency, setting expectations and updates I may have lost my patience! Deena is efficient, communicative, beyond helpful and I can’t say enough great things about her. She is an asset to this company. Lexus is lucky to have her and any customer who has the pleasure of working with her! Thank you Deena!

I’m very happy with the customer service, communication and beautiful workmanship on my car. My 23 year old car looks brand new. Thank you so much!

Excellent collision work. The whole office team was excellent. And Leah my collision rep was patient, thorough and in touch with me communicating throughout the entire process. The body shop work was very well done and the attention to detail outstanding. It was worth the wait.

I had such a great experience with Lexus of North Miami Collision Center! My representative, Deena, was absolutely amazing. She kept me updated every step of the way and made sure I always knew what was going on with my vehicle. Her communication was excellent—she was friendly, professional, and always quick to respond to my questions. My 2016 Lexus IS 200 came back looking brand new, and I couldn’t be happier with the results. I really appreciate the care and attention to detail they put into the repairs, plus the lifetime warranty gives me peace of mind. Thank you, Deena, for making the whole process smooth and stress-free! Highly recommend!

I brought my Mazda Miata for repairs; Deena made the whole process so seamless. From the moment I dropped the car off I was met with great professionalism. I truly did not have to worry about a single thing. Deena was transparent and communicated clearly each step of the process. I could not have asked for better service and would not hesitate to bring my car here for future repairs.

Lia and Brandy were both patient, professional, and genuinely kind. They made the process feel easy and stress-free, and we truly appreciated their support.”

I was so excited to get my car back but now I’m not quite sure. I got it back with a check engine light on that was not there before. Clearly someone used a tool to open my hood and chipped the paint as seen in the last picture and then what it came in for which was the front bumper has discoloration. The only reason I am giving it a 3 star is because Lia at customer service was attentive and helpful in the process with updates and allowing me to pick up my car even after last pick up. If not I think it would be 1 star at that only because they did replace the bumper, they did the one thing but I’m getting my car back with other problems it did not have before. Will be talking to a supervisor tomorrow hopefully this can be resolved, if not I’m rating this lower for sure. Definitely not what I expected especially as a recommendation from Geico and a Lexus dealership attached. Update: 2 months later and no fix, a new part was ordered to replace the part that they could not paint properly and I have yet to be called to come back and get it fixed. Never again!