This rating is based on customer reviews, inventory size, pricing, and service quality
In Hialeah, FL, Xtreme Towing & Recovery shows mixed but slightly negative sentiment: 52/100. Feedback splits between praise for helpful drivers with strong communication and complaints about long wait times, unanswered calls, and rude or unprofessional behavior. Staff professionalism and customer service appear inconsistent, varying by driver/dispatch. Reviews offer little on pricing, inventory variety, yard organization, or ease of finding parts, so conclusions there are uncertain. Good when you catch a responsive tech; risky if timing is critical.
Waited 3 hours for a tow that was supposed to be an hour wait. No one answered the phone when I called several times to find out where the tow truck was. We cancelled the tow and went home late at night with family that drove an hour to pick me up. Now Ill have to return tomorrow morning and spend all day waiting for a tow again. Very unprofessional.
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