What clients say about Certified Service Center in Madison (FL)
I had my car taken here by tow truck when i felt vibrations on 1-10 towards Madison. The mechanics called me in the morning on 2/15/26 saying I needed new front brakes. I said that is impossible unless something is loose because I had just replaced my front brakes less than a month ago. After looking they could not find the problem and said there were no problems with my vehicle. I left Madison and stopped at a gas station off 1-10 and I inspected again, I found missing plastic paneling causing scraping. I’m assuming a piece got caught up in my wheel well which caused vibrations. Paid mechanics could not figure this out, and would’ve scammed me for a full front brake service had I not known better. I would not reccomend this place in fact I would be willing to spend more to avoid it.
I brought my 2006 Honda Civic in with the check engine light flashing and car in limp mode.
I personally replaced the MAF sensor and subsequently the car started stalling out at stops when I press the gas.
It also needed a water pump. Or at least that's what I was told. It turned out to be the starter causing the engine light.
Came in Friday before labor day. They replaced the water pump $500 and a serpentine belt.
Water never stopped leaking so money wasted.
They didn't try to repair the stalling problem, so I brought it in the next week.
After they called to pick up, I was told they cleaned the throttle body. Which you don't do on 2006 Hondas without resetting. They apparently don't and don't care.
I asked if it was fixed,but it wasn't.
They smoked their cigarettes in my car. They lied about fixing it and damaged my interior with cigarette smoke. I don't know what is wrong with these people?
Car still has the same problem. It's people like this that give a bad name and con people out of their hard earned money.
I thinks it's time I call a lawyer. Since the only thing they seem to know how to do is change belts and oil changes.
STAY AWAY FROM THESE PEOPLE! I gave them a chance and they decided to lie and cheat me out of hard earned money.
I have no affiliation with any other automotive repair shops. I'm just a normal person that needed a professional to do the job. I work all the time. These people failed miserably and have caused me a considerable amount of stress, I feel I can't trust anyone with my vehicle that I use to get to work and survive.
I also paid in cash and they took $80 from me. It was on a Friday. The one brother (apparently they are twins) whom I initially spoke with, who seemed very nice, knocked my price down because I paid in cash, but he didn't have change and it was close to closing time. I was told I would get the change the following Monday after they opened.
Didn't know the other guy was a twin. So the other twin walks in Monday morning, I've never met, looks at me dirty, ignores me and takes care of other customers, then when I go to the register and ask for my change Im owed, the guy cops an attitude because I assumed he was the guy I dealt with the previous Friday. Then proceeds to tell me he doesn't owe me anything.
Not sure what their problem is, but I've never met more distasteful, ignorant, and arrogant people in my life.
Make sure you write down the work you need. ON PAPER. If they refuse to look or acknowledge the written document with the work you need done, go somewhere else. RUN!
These people suck royally.
There was also another couple who came in while I was waiting. They did work on their car as well and the couple had to come back because it was still leaking fluid. I'm sure they charged them labor of course.
They probably make most of their money from purposely not fixing the main problem, or patching it and charging labor again.
Got me for $150 labor for cleaning my throttle body that has no fingerprints and still had residue after they supposedly cleaned it. Smells like they just sat around choking down cigarettes in my car the whole time.
BEWARE. NEGATIVE ZERO RATING
I broke down at 8 pm on the side of the highway off the Madison exit, two days after Christmas. It was a Saturday night and nothing would be open the next day. I looked on google for something that didn’t look “corporate” and had good reviews. I found this place. I called and Chad answered. He is such a friendly guy! He already knew it was the serpentine belt from me describing it. He assured me he would have me in and out on Monday and wouldn’t charge me more than was needed. He even offered to have a guy come in on Sunday for extra labor but I assured him it was not necessary! He let us know about the hotels nearby even though we ended up getting a ride back home. He made the whole process SO much easier and less anxiety ridden than if I would have broken down anywhere else!! Apparently a lot of people tend to break down in Madison so if you’re reading this and you’re broke down- Call JIMMYS for a tow and get towed here!!!!!
We are living in our RV right now and every other place we called on our way to Madison, was booked up for weeks. Called Certified Service Center and they told us to bring it in when we returned to Madison. They were able to diagnose the problem and repair in one day. Their friendliness and commitment to get us back in our RV as quickly as possible was so appreciated. Highly recommend and will be returning to them with our RV needs.
Gregory gave me a tip to try so I’d be able to actually drive my car to their shop to be fixed instead of having them tow it, and it worked!! That alone was a blessing for me! Not to mention it was a tow bill that they could have profited from, but he was honest enough to inform me anyways. That is rare! Then, they were great about keeping me informed on my cars status and with such good manners with honesty, efficiency and fair pricing these guys are my new go to for repairs!!
The technicians are professional and helpful. They came to my rescue and got my Class A motor coach back on the road after another outfit wasn’t able to. If you are in need of a roadside service I would definitely recommend them.
Certified service was called by my roadside assistance service they came in a timely manner, and the gentleman was so pleasant In My time of need. They offered ride along service and it made being broke down much more comfortable than it normally would be. If I need To be towed again, they would definitely be my choice.
If you’re in a bind as often happens when your vehicle needs towing. This is the only call you need to make. We were having transmission problems with my 2017 Chevy Silverado and struck straight up with my daughter and grandson on the side of the road in 100 degree heat! We called Certified praying for a miracle! Well the owner was so concerned for our well being he called his cousin Travis who lives close by and had him pick us up and take us to our Rental house. He loaded all our beach gear provided a car seat , stopped at the store! You talk about a Godsend!!! From there Kyle the owner arranged for my truck to be towed to our property in Dowling Park Fl. He kept us informed the whole time!! They were also providers for State Farm and through roadside assistance saved us a ton of money!! So if you need help Certifed Services is the only call you need!! Thanks Kyle you will not be forgotten!!
Life saver!! I and my two kids were stranded on I-75 today, 4 hours from home. I tried using my insurance company for Roadside Assistance and they gave me a few locations to have the car towed to… Once Steve, our tow truck driver, reached out to me, He let me know those were not good places and there would be nowhere for us to stay the night… He recommended a trustworthy mechanic, towed our car there and then drove us to a local hotel with all our bags! He was exceptionally professional, kind, helpful, and went way above and beyond. I don’t know what we would’ve done without him. It was also very affordable! I highly recommend Steve and certified service center!
The fine folks here at Certified are the absolute best. My son and I bought a car in Ocala, FL and were headed back to California. The car died at the O'Reilly's across the parking lot. They came out and got us started, tested our battery and figured out we simply had a loose battery connection. Got us up and running in a few minutes and we were back on our way. Honesty, integrity, and friendly is the best way I can sum up these wonderful people.
Thank you so much for getting us back on the road for the ultimate father and son roadtrip.
The most phenomenal service I have ever received at a service center. My dad and I are doing a road trip from Florida all the way to California, we’ve been planning the road trip for weeks and unfortunately our car broke down. We tried jump starting it but nothing worked and there was a weird sound but no one knew why it was making that sound. We took the car to this service center, and I kid you not, they popped the hood and within a few seconds fixed the problem. I was absolutely blown away at how fast they were able to fix our problem. If my car ever breaks down again, these are the guys I’m calling first. If I could give them a 6 out of 5 stars I would.
This wish I can give them 1000 star. We were traveling home form my birthday vacation and broke down on the side of the road at a gas station. Not only did they come tow us to their shop when when originally we were supposed to go to the auto parts store with no clue what to do next, Not only did they fix the car but they stayed after to make sure that the car was fixed correctly and great standards to get us back home safely. I cannot thank you enough.
Totally impressed with the speed, professionalism and follow-up of Steve, the flatbed truck driver. Thankfully I was not in an emergency situation that caused my need for towing, but it seems like the tow service reacted as if it was. I would highly recommend them to anyone.
My experience with the driver was excellent. He was a miracle worker that tried to start the car, but unable. Then began to hook up the car to be towed. He tried one more time and got it started saving me $500 to have it towed home! Only down side, but not sure who's fault, insurance, busy driver, but service was slow.
My family and I were on our way to Disney World. We were about 800 miles into the trip. We have a 2020 King Ranch F250 and a 40 ft 5th wheel camper. We needed to stop and get some diesel. It was late and we were very low on fuel. We stopped at the only station we could find. I grabbed the green handle and selected the green pump and filled the tank. Unknowingly I put around 30 gallons of gasoline instead of diesel in the truck. Around 37 miles down the road the fuel pump stated whining and the motor stated knocking. We pulled over and shut it down. Thats when I realized I had put gasoline instead of diesel. I called our roadside insurance and they found Certified Services. I was going to have us towed to the nearest Ford dealership which was around 50 miles away. When Certified called me for towing he asked why we were needing the tow. The guy I spoke to said he would be happy to tow the truck to a Ford dealership but there may be a good chance they could fix the truck and save us thousands. Certified went out of their way and helped us find a campground and towed our 40 foot camper and truck to the campground and took the truck. The next day they called and said the truck was fixed. I was so shocked that they could fix it so quickly and for only tenth of what a dealership would have charged. Had it not been for the honesty, quality work, and willingness to go out of their way to help a total stranger we would have been out thousands, and I do mean thousands of dollars and missed our none refundable family vacation at Disney.
Absolutely wonderful company. I had a whole school bus that needed towing, see pics. They brought it 198 miles to my hometown. Kyle, the driver, was so nice and they made it really easy to pay. Also their price was very reasonable.
My 2011 Dodge Ram 3500 Cummins got a check engine light and loss of power on the interstate headed east on I-10. I pulled off the road and couldn’t identify the issue .
I contacted triple A and waited for a response. In the meantime I looked on the internet for local tow/service centers. Certified had great reviews so I called them. Mind you, it was a Sunday at 2pm. Still they told me they could have someone out in less than an hour. I cancelled triple A and waited for the truck. They got my larger than usual truck up on the tow truck in 5 minutes and we were out of there.
Monday morning at around 8:30 we received a call that they diagnosed and found the problem and the truck would be ready in 30 minutes. Perfect timing because we were 30 minutes away. We arrived and 5 minutes later the truck was running perfectly again. The pricing was fair especially because It was a Sunday and they pushed us to the front of the line for repair. The idler pulley bearing went bad and they replaced it. I ran the truck 6 hours back home with no issues. Wish we had more of these places in Naples. Saved me a whole lot of time.
The fuel pump went out on my truck on i10. I called them and they had a tow truck there in 30 minutes. The driver dropped me off at a hotel. By 11am the next morning they had the truck ready and came back to the hotel to get me. They didn’t gouge me on the price for being stranded out of town . I definitely recommend them. A great company to deal with.
I had my rental vehicle towed as part of roadside service for a rental car that had a punctured tire. These guys were awesome in delivering their service. They helped me get Avis on board with a modified dispatch to reduce my overhead and total costs for the rental car company. It was a more efficient use of everyone’s resources.
We received an excellent service. We had a flat tire at 9 pm and we were in a rest area. Mr. Sam was very nice he came on time and took us to the tire fixing store. We are from Texas and don’t know the area. We reached the fixing store around 11 pm. He offered us to wait in his tow car while the tire was changed. May God bless him.
Great service , Trevor stayed in contact with me until his arrival. Professional, polite, empathetic, and customer service was great. Thank you for picking up my car.
Certified Service Center was there when I needed help! Three Sundays ago I had a flat tire. I called my insurance company and the sent Certified out on the service call. Many stores in South Georgia are closed on Sundays, so I was pleasantly surprised when after 30 minutes elapsed, Aaron was in my driveway ready to take my vehicle to get a tire! He was super kind and professional and asked if I had a spare. Rather than taking the vehicle into town he changed the tire out. Aaron was kind and very helpful. Thank you, Certified Service Center!!
Being a single mom traveling out of state with my son I was not too happy when i blew a tire. The service guy came out and changed my tire and even drove us to Discount Tires so I could put new tires on the vehicle. The driver was a sweet and very helpful man. Felt very comfortable in his presence i highly recommend this company!!!
I was very pleased with Certified Service Center, Inc. Our tow truck driver/operator A-Aron had a great sense of humor! His name instantly made me laugh because it reminded me of the Key and Peele show with the character "A-Aron" featured in the show. He's definitely fit for dealing with customers- definitely the kind of guy all customers should meet in business. He went above and beyond to make sure our needs were met and dropped our car off in the exact location and position facing the street as requested. I'm so thankful you came all the way from Madison, Florida to tow our car back home in Valdosta, Georgia. He arrived in 10 minutes after our car broke down. Very fast response time. And to all future customers, the estimate time arrival notification will say 60 to 90 minutes but that's just an estimate. They usually arrive much sooner than the ETA states. I know who we will call for a tow or jump start in the future again. Thank you Certified Service Center for being there for us. 5 stars for sure!
I am very appreciative for them and would definitely recommend their services to anyone having vehicle issues. We were in a bad situation 4 hours from home with 3 children and they came right out diagnosed the issue and fixed it right there in the parking lot where the truck stopped running. Greg was very attentive and kept calling me with updates and what he thought might be going on with my truck. His technician Cory was very nice and is very neat and efficient. These guys are top notch and trustworthy. Because of them we were able to come home on Sunday as planned.
My roadside assistance booked this company to come to my rescue when I was broke down. Traveling out of state and breaking down in an unknown area can be very scary. Thankfully, James was prompt and professional. He went out of his way to be accommodating and made sure we were taken care of. James was very friendly and had a great attitude. A little kindness goes a long way and I am very grateful for this company, who came through when it mattered most!
We broke down on the interstate pulling our camper from Orlando to Panama City Beach on the second part of our vacation. We were 10 hours away from home sitting at a rest area. We called every tow service that we could find on Google maps. Several companies would give us a price then tell us they didn't have a driver. We finally got in touch with Greg at Certified Service. We had to wait a little bit due to drivers being busy on other calls, but when the driver got there he was very kind and knowledgeable. Our truck wasn't able to be towed as planned so they called another driver in to tow the truck separate from the camper. Our driver stopped to let us eat, and pulled our camper to our campsite so we didn't ruin our vacation. I can't brag on him enough. I would have given 5 stars if it wasn't for the wait time because the actual service was wonderful.
On October 11, 2019, we experienced an axle breakdown on our fifth wheel trailer near Live Oak, FL, on Interstate 10. After contacting our Roadside Assistance Plan, we were put in contact with Certified Towing, Madison, FL. Explaining our problem to Greg, the owner, he said he would get to us ASAP. In less than one hour, he arrived with two trucks and apprised us of the measures he would have to take. It was obvious this was going to be a long-term repair and knew that we didn't know what to do. He told us that he could get us, our dog, and the truck and trailer to a state park where we would have time to get parts located and repairs made. Greg got us to the state park, helped us set up and made sure we were comfortable at this point. He said he would let us know about locating a new axle. I asked him if it would help if I called the manufacturer and see how I could help out on my end. We contacted the manufacturer and were told it would be one week for the axle. During this time, Greg contacted us several times, just checking on our wellbeing and asked if we needed anything. Just his concern for us made this wait bearable. When the axle arrived at the park, it was unloaded in an overflow parking lot. Greg immediately drove down to pick up the axle and brought it right to the trailer. He said he would have his mechanic there in the evening to install. However, a tropical storm came that evening and the next day. Gary, the mechanic, indicated that as soon as the rains quit, he would be there. As promised, Sunday morning Gary showed up and installed the axle. He was very professional, friendly, kind and very knowledgeable!!
Certified Towing in Madison, FL, made this very stressful situation more tolerable. We gave them 5 stars, but we would give them 10 plus! Their concern for us, their prices were very reasonable and treating us like family, we just can't say enough good things. THANK YOU GREG AND GARY. You're the best!
All our best to all of you, Dennis & Dagmar
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