AMAZING EMPLOYEES Dylan, Red and Jorge were a Godsend help when needed most very happy with the outcome and were able to get on the road again to continue our way home to south florida
I came in today, 12/18, and walked into AutoZone with two issues: a check engine light that was on and a headlight that needed to be replaced. The employee who assisted me was very helpful. Shoutout to Red for the great customer service.
I stayed away from this store for 6 months and Once again no military discount!! I specifically gave the girl my phone and asked twice for my military discount. She gave me my receipt and no discount!! I asked her why and she said she didn’t know. You know why she didn’t know?? She can’t even speak clear English let alone understand it!! Your store has now blown this twice in 6 months!! I will go back to O’Reilly’s from now on. When I give them my phone number the military discount is automatic.
I called today around noon and was told if I ordered my part before 2 it would be in by 6. It was the most reasonable price and fastest delivery out of 3 other local auto part stores. The service was fast, friendly and accurate. Will definitely be my first call for future auto part purchases.
Thank you so so so much to Armando he really, really HELPED ME OUT ..... today, he didn't have to do what he did, but man thats GREAT CUSTOMER SERVICE ..... please go n Visit and check out Armando he will help you out for SURE !!!!!!!!!!!!!!
We had the best experience at Autozone this past Sunday. Big Cuz was great, so helpful and truly a blessing. Thank yall again for helping me and my sister with our engine temp issue.
I end up here after the Sebring location sold me a bad starter. Red helped sort me out and made the annoyance of getting a defective part not as bad.
I’ll drive the few extra minutes to this location next time from the start.
Decent place for items you need fast (emergency) but if you have time always shop around for prices, expecally online to review the exact items you require for your job and help with costs to ensure the best experience !!
Came in and asked the employee for a 10 micron 1/2in thread fuel filter and told him it did not matter make or model. Employee said “I’m not going to the back to look for that”. I was the only person in the store and a little effort would have been nice.
David and Rebecca are amazing! I applaud their knowledge of vehicles and their friendly, outgoing personalities. Please give them a raise they both deserve it 😊
Had my engine light on so I stopped by to have the car examined briefly. Was a minor thing having to do with the gas cap, but it was nice to have it looked at. Hubby and I have been Auto Zone customers for many years... We automatically just go to one of them. Happy there's one nearby.
Great customer service!! Dave and Jason went above and beyond to make sure my warranty was honored on my battery. This is the reason I maintain my loyalty to AP Auto Zone. Keep up the great work it’s appreciated.
This AutoZone is different from others I’ve been to. The customer service was exceptional. I got taken care of quickly and had every question answered. Armando helped me and he knew what he was doing and was very attentive the whole time.
Dave and Jason both went above for me last night. I had called about purchasing a radiator for my truck. I decided to go with them and when I noticed it was 8:03pm. They close at 8pm. I called and they waited for me to come in and I was able to get my radiator. They didn't have to wait for me. Excellent customer service. Thanks guys!
Helpful clerks for assistance and willing to help with wipers installation. Prices were in line with other comparable auto parts stores. Amazing how much quarts of oil rise a dollar or two at all the stores.
Great customer service at this business. I'm sorry I did not get the name of the person who helped me. He was very knowledgeable and helped me with my auto remote. Thank you so much , will be returning for future auto needs.
In short David is amazing, super helpful and my Superhero! Unfortunately, everyone at this Avon Park location is not.
This might be a little lengthy but when you get excellent service by one team member versus poor service by another it’s important that the entire story is told. I am a Marketing Professor and I teach my students the importance of customer service, so this hit home in more ways than one.
Long story short my battery died in my car three times within two months. Each time I jump started it and it started right up. A week ago, I took it to my dealership which is 30 miles from me to see if I needed a new battery. I was told because I had driven such far distance my batter was fully charged and did not indicate a bad battery. And they did not want to sell me something I didn’t need. There was no indication that it was the starter or the alternator either. They were thinking I may have left something on to drain the battery. They told me that if it happened again to take it to my nearest AutoZone to have the battery checked and of it was the battery, I could buy one there and they could install it as well.
Well, it happened this morning. I jump started the car using my Mom’s vehicle and drove it prayerfully to the nearest AutoZone that happens to be Avon Park. David greeted me cheerfully and tested my battery and indeed it was bad. I was ready to purchase one and asked if it could be installed. David asked another team member to help me as he had a bad back with brace and everything(I found out about the bad back after he helped me) . The other team member, unfortunately I don't know his name, walked to my car gave it a once over and told me it was too complicated to change the battery and he could not help me. I had already tried to start my car once I was there, and the battery had died again. Needless to say, I was in a straight.
Although frustrated and near tears(it had been a long day with jumpstarting the car and driving, praying it would not stop). I said okay and asked if someone could jumpstart my car so I could take it to my dealer service dept now that I knew it was the battery.
The other person told me it was up to their discretion, and he was not willing to jump my car, nor did they have any tools to help start my car. I must say he was not rude. He was just matter of fact and callous about it. The other guy sees a regular customer of my race ( I am African American) and ask him if he could help me and leaves me there with the customer. The customer was reluctantly willing to help me but was telling me at the same time that jumping other people cars drains the battery, so they don't like doing that. I feel like I am at everyone’s mercy at this point so I humbly ask if they could make an exception this time.
Finally, when I am about to call my Mom to drive to my location to jumpstart my car I see my rescuer (Super Hero) David comes out with a smart battery charger willing to help me jump start. Before he jumpstarts, he takes a look at the battery in my car and tells me he can install the battery if I still wanted to purchase one. He said it was simple. I agree. David, my hero, installs the new battery and with such a wonderful attitude within 15 minutes.
I did shed a few tears of relief on my way home. It's hard being a woman stranded with car problems and people unwilling to help. But David said he had girls and if ever they needed help, he would hope that somebody would help them. David is my super-hero. I made sure to get his name. If you go to this AutoZone, ask for David.
Ps. When I got home and shared this ordeal with my Mom, she said she had the same situation at the Avon Park location. That one of the team members looked at her battery and was not willing to help her and she wound up going to lake Wales auto zone where they not only installed her battery but put on her windshield wipers as well.
VERY KNOWLEDGEABLE and PERSONABLE...... I needed 2 replacement batteries for my Motorcoach Chassis.... I didn't even price them anywhere else, after meeting these guys.....they took the time to run the VIN number to verify exactly which batteries that I needed. The clincher was that they could install them for me immediately...... Due to medical issues I have severe issues in bending and am limited to a maximum lifting weight of less than 20 pounds.... I was also personally overheating and my blood sugar had dropped to where I had severe shakes..... These guys came to my rescue..... The batteries were installed, This location also sells candy bars so a Twix candy bar helped to stabilize my blood sugar .... I felt so bad for them as they were drenched from the high heat and humidity.... These guys SAVED MY DAY and made an expensive situation much less stressful. I GREATLY appreciate the EXTRA MILE that was taken to get me back going. Both mechanically and personally,..... I HIGHLY RECOMMEND THIS LOCATION for all of your automotive parts needs.
I felt welcomed and appreciated.
I don't appreciate being upsaled. Looked up part night before. They had it. Cost 14 dollars. Went in, employee tried to tell me I needed the whole replacement for 90 Dollars. Once I told him that my husband looked it up he changed his mind. Don't up sale a female! Some of us do our homework!
Bottom line, I got my part, and auto zone did not get 90 Dollars from me.
On Nov. 7 I picked up my order and was disappointed in these stores. I had bought an air filter for my toyota camry equal to the one in the photo of the order because that was equal to mine. But it turns out that the associates of this store bring me a red one, which had nothing to do with what I had seen in the photo of the order. Anyway, I don't buy anything else in this store.
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