WM - Southern Sanitation Hauling Florida in
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Address:3831 N Powerline Rd, Pompano, FL 33073
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Waste management service
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Website:
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Zip Code:33073
Working Time and Location
What clients say about WM - Southern Sanitation Hauling Florida in Pompano Beach (FL)
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Recycle very efficient and neat, trash usually runs late but the service is good. Bulk pick up is neat and precise with the removal +++ Good service and polite interface... Often the receptacles are left partially in the street. all the way down the street
Feb 04, 2026 -
The service is great. The drivers are friendly but the new trucks keep breaking the container lids.
Feb 01, 2026 -
They are the absolute best. Great service and attitudes. Love our waste management team.
Jan 24, 2026 -
I think it's crazy to pick up recycling every 2 weeks! Our recycling can is always more full thank the trash can! We would like a smaller Organics can too!
Jan 23, 2026 -
I have been living in the Weston area for 8 years
Lived in different communities and I only have good comments regarding WM service.Jan 16, 2026 -
I had an opportunity to visit the facility and I was greatly impressed with how organized and effective the program is run.
Dec 17, 2025 -
They are still dropping the cans on the ground
They don't know if the the home owner can pick up the can. This is a 55 and older communityDec 12, 2025 -
The constant price increases convinced us to drop the service. Actually getting that done has proven quite the headache. Impossible to speak with a human and after finding a link online we made the request, received a reply a week later that was vague, requested again, got what appeared to be a confirmation, received a 7 day window for container pickup (“at the curb”), just received a bill for partial term service - that I was told on two occasions by WM that I should ignore.
The active service was great, trying to change anything is next to impossible.Dec 11, 2025 -
The driver refuses to push the dumpster back onto it's pad
Also it is near impossible to speak to a live person on your customer phone lineNov 19, 2025 -
Always the best, most accommodating, and nicest team there is no matter what time of year. Incredible customer service!
Nov 18, 2025 -
Overall, I’m extremely happy with this service. The route has become much more reliable and consistent over the past few years—things now run like clockwork compared to before. My only suggestion would be for the driver to arrive a little later in the morning, as pickup typically happens between 7:00 and 7:30 a.m., and our HOA at Mainlands 7 requests that we not place bins at the curb the night before. Perhaps, WM can help Mainlands 7 figure something out.
Nov 05, 2025 -
Friday I left out some big boxes for the one day a month that we have special collections. You did not take them. I am angry
Nov 04, 2025 -
Sometimes they come late and the garbage bin is blocking parked cars. So we have to move the bin move our car out then move the bin back Tuesday's they come late Fridays always early
Oct 28, 2025 -
Please ask the drivers to take the time to set the can down in such a way that it doesn’t fall over onto its side. Taking an extra second to not slam it down can make a difference. Thank you
Oct 28, 2025 -
The trash gets picked up in a timely manner. The vehicle operators do their best to remove the small debris after picking up the bulk.
Oct 19, 2025 -
I’m giving one star only because the option to give zero stars isn’t there. The service couldn’t have been worse. Trash was never picked up on time. Weeks went by with no trash pickup, even when I saw the garbage truck at the end of my lane. The trash cans they left are still here, never bothered to pick them up either. When I called customer service, I waited on hold for a minimum of 25 minutes before someone would come on the line and be as unhelpful as humanly possible. If I tried to contact the company through their online chat, I would be immediately cut off before any of my questions were answered.
Oct 11, 2025 -
It was quick and painless! I had to replace both the trash and recycle bin, so after a 10 minute call I was all set to go. In the time they said, they were replaced! Excellent experience.
Oct 09, 2025 -
My trash can pickup was missed. I called waste management, and they said they would send someone out to pick it up that day. They never came. I called the next day, and they said they would pick it up that day. They never came the second time. I called him for the third time and they said they would pick it up monday. Monday turns out to be my regular trash pickup day. Does that count as a strike or a miss?
Sep 19, 2025 -
They always pick up everything I put out and as far as bulk it never lays overnight like some other developments.
Sep 12, 2025 -
I was supposedly delivered a new receptacle, however I never received it? The old damaged one is gone but the new one is gone too?
Aug 20, 2025 -
Our waste Managment drivers are an integral part of our week. Our 7 year old son has been obsessed with garbage trucks since he was very little. He still puts on his WM vest and hat each garbage day after school to ensure he sees the drivers and types of trucks they are driving (as they change from side to back loaders at times). He considers our drivers, Nick and Angel his friends and looks forward to seeing them every week
Aug 13, 2025 -
There are creators in some areas, sometimes they get into the bags (we don't use can/bins) and trash is scattered around the bags. The trash collector would collect the trash but leave any trash out of the bags on the ground. I do understand it is not there job to pick up trash in the surrounding area but if it's obvious the bag was torn by a creature why not, it would only take a few additional seconds.
May 13, 2025 -
The guys do a great job, I just wished bulk pick up was at least 2 times a month. Sometimes neighbors or myself have more items to forget rid of.
Thanks for all you do.May 06, 2025 -
The WM truck men can really “bring it.” They remove all the tied-up bundles of palm fronds and leaves together w/. the blue bag every time.
Our street will always be looking good thanks to their efforts.Mar 11, 2025 -
Stay away from this company. Not only they charge twice more than their competitors, they also will impose liquidated charges when you find out you have been robbed over the years and want to cancel the service. We had been a loyal customer for over ten years until we realized we had been charged way over than market price for many years. They are terrible and they will show their teeth if you ever want to cancel your services. Be aware..
Jan 29, 2025 -
Generally good service. But had big problem when we moved in earlier this year. They were to pick up 60 packing boxes. They didn’t the first day. Then not the second day such that our development sent us a complaint. Finally reached a manager at 5 pm who was sharp and got on it, so picked up early the next day. Otherwise collections have been efficient and clean.
Dec 11, 2024 -
I had a bunch of bulk and my complex is small and the bulk looked terrible and i called and they came right away. The manager called me directly and assured me it would be picked up the same day! I am very happy and satisfied with the service.
Dec 10, 2024 -
WM sanitation services do a great job! All the truck drivers are really nice and professional, they have even waited for me when I’m running late as I’m putting my can out! They always wave and a really friendly.
Sep 19, 2024 -
One of the most disorganized companies that I've had the pleasures of dealing with. It has been an ongoing accounting nightmare trying to work with WM. You pay them up front for commercial services, they make new accounts and apply the payments elsewhere, then send you a bill. Not cool.
Working with the actual drivers has been a breeze. The drivers are very understanding of their company's issues with scheduling, dispatching, and accounting. If anyone from WM was helpful at all, it would have to be the drivers I encountered.Jun 12, 2024 -
WM Customer service is horrible, nobody answers the phone, we have a dumpster left here from previous tenant at 2420 NW 16th Ln Pompano Beach FL 33064, its overflowing everywhere and no sign of anyone picking it up. Worse service than DMV, would rather wait at DMV all day than attempt to contact anyone at WM for help. Horrible company. Please get rid of this dumpster you're hurting our small business with this disaster.
Aug 11, 2022
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