When I dropped off car told that car should be ready in 2 1/2 to three weeks when in fact work was not begun for close to 3 weeks. Took ten weeks to get car back. Mixed communication between service reps and service advisor assigned to my car. Final quality of work was excellent.
Just want to give a huge shout out to collision care express and Chelsea! She gave me Amazing service kept me up-to-date with everything that the car needed and was very helpful with any questions I had also even offered a courtesy tow for my vehicle thank you again so much
The overall experience was wonderful! Sheila, Chelsea and Mariana always made sure to keep me up to date on my repair and were so friendly and welcoming. My car looks fresh off the lot and like nothing ever happened. I will definitely be recommending ALL my friends and family to come see them!!
Over 30 days to repair this amount of damage. Ridiculous amount of time. We stil do not have the vehicle back. Insurance only covers 30 days of rental so, we are now out of pocket an additional 6 days of full cost of rental so far. There is no way this should take over 30 days. I work as a claims adjuster, I have seen way more damage to a vehicle repaired in way less time. I would NEVER recommend them if you need repairs done timely.
Their reply is a lie! The GM (Brian I believe was his name) contacted me via phone, advised I was correct, most of the time it took was their fault, and attempted to make it up to us with a credit. When we went to pick up the car, it wasn't ready as promised even 2 hours after it was promised it would be ready by him, we had to wait an hour AND even after that... they left paint spray on the bumper that they had to have someone come out to remove it. The GM was out to lunch when we got there and they had to call him because he didn't put anything in the system as promised either. He walked up as we were leaving apoligizing yet again
When I picked up my car, I was honestly so impressed — it looked brand new again! You would never even know it had been in an accident. The attention to detail and quality of work really stood out to me.
I definitely recommend Collision Care Xpress to anyone who needs repairs. They made everything easy and did an amazing job!
I had an excellent experience with Collision Care Xpress. From the moment I dropped off my vehicle, the team was professional, communicative, and genuinely cared about making the process smooth and stress-free. The Dream Team kept me updated throughout the repairs and answered all of my questions promptly.
A special thank you to Katie and Chelsea for their outstanding customer service. They were both incredibly helpful, responsive, and made the entire process smooth and stress-free. They took the time to answer all my questions and kept me updated every step of the way.
I highly recommend Collision Care Xpress to anyone in need of repairs. You’ll be in great hands!
My vehicle was repaired and returned in excellent shape. No signs of the damage was visible. Second time having this vehicle repaired here great results. I am very happy that I chose Collision Care Xpress.
Someone hit my Teslas back bumper and it caused my trunk to become on even. Took my Tesla there to get get fixed and unfortunately I left with the trunk even more crooked than it was before. They said for me to leave it more days and they’d fix it but since it wasn’t through insurance I didn’t have a loaner or rental to just leave it for 2 more days. The manager said don’t worry and that I can bring it back anytime and they’d fix it. Well life happens, just had another baby girl and like I said, I didn’t have a loaner car or rental so it had to be at my convenience. As mentioned about having another baby, a job, etc, time did go by quickly but I did reach back out to them and it was almost 6 months later. I thought they’d honor their word so I was never in a serious hurry to just stay car-less during that time. Anyway, when I reach out they said too bad too much time has gone by. It’s not like I’m going back with new problems or bumper to fix or anything like that. Literally the same exact crooked trunk. Correction, the even more crooked trunk since they did more damage to it than how I brought it in. What’s worse is I never left a negative review since I love small businesses, and I could have made a stink about them making my trunk even worse than I brought it in but I didn’t. I figured if they’d be willing to correct it then fine. Even at an inconvenience for me having to leave my car again but I left it at that and didn’t even complain. I could have left a negative review then and still had them fix their mistake. But very dishonest work to go against their work.
As an Uber driver in South Florida, I rely on my car being in top shape every single day—any little noise or issue can drive me crazy and affect my ratings and earnings. Recently, I had the most frustrating problem: a piece of plastic trim on the bottom of my car (underbody panel or splash shield) had come loose and was dragging/falling off, making this awful flapping/rattling sound while driving. It was super annoying, especially with passengers in the car, and I was dreading the cost of fixing it since it’s not a “major” repair but still something shops often charge a lot for. I stopped by Collision Care Xpress at 3041 W McNab Rd in Pompano Beach, and wow—what an amazing experience! Amy greeted me right away with a friendly smile and listened to my issue without making me feel like it was “too small” of a problem. She got Carlos involved, who quickly inspected the car and confirmed it was just the loose plastic piece that needed securing/re-attaching properly. To my complete surprise, they fixed it completely for free! No charge at all—they said it was a quick job and they were happy to help out a driver who keeps people moving safely. Maria Ana was also fantastic; she kept me updated, offered me water while I waited (which was only about 20-30 minutes), and made sure everything was done right before I left. The whole team was professional, fast, courteous, and genuinely helpful—no upselling, no attitude, just great service. The shop is clean, modern, and well-organized too. As someone who drives 50+ hours a week, I really appreciate businesses that understand how important these small fixes are for gig workers like me. Huge thank you to Amy, Carlos, and Maria Ana—you guys rock! If you’re in the Pompano/Fort Lauderdale area and need any body work, minor fixes, or just a trustworthy shop, go to Collision Care Xpress. I’ll definitely be back if I ever need anything else, and I’m recommending you to every driver I know.
I own a rare vehicle with only 3 shops in Florida for repairs. My insurance company, USAA, chose Collision Care Xpress. Due to the shortage of parts, the repair process took several weeks, but they kept me very well informed. The car looks great. And I would definitely use them again.
The professionalism and communication of the staff are second to none. They were thorough, thoughtful, and went above and beyond to make sure we were happy with the repair and to ensure that our vehicle looked good as new. Every person I interacted with, at their office, took customer service to another level. I appreciate Ryan and the rest of the team and their hard work.
Made my experience of being in an accident as best as it could be. Customer service is amazing by both the mechanics and the office staff. Made sure I understood everything. There was to know about my car. They did a good job overall
I just got my Nissan Frontier back after being rear-ended about three weeks ago, and I couldn’t be happier with the results. My truck came back in perfect condition—fully repaired, detailed, and looking brand new.
The communication throughout the entire process was phenomenal. They kept me informed every step of the way, including updates with the insurance, which made the whole experience stress-free.
A huge thank you to Pat, Katie, Chelsea, Sheila, and Mariana — you ladies are awesome. Your professionalism, responsiveness, and attention to detail truly made a difference.
This is a fast-paced, highly professional operation, and I refuse to go anywhere else from now on. If you’ve been in an accident and need quality repairs done right, this is absolutely the place to bring your vehicle.
Collision Care Xpress did an amazing job on our Mercedes Benz GLS580. A car in front of us ran over a tire on the highway shooting the tire at and us damaging our front grill and other parts underneath our vehicle. They made it look brand new, like the accident never happened. Everyone there is super nice, friendly and professional, pricing was good & transparent and the job was done in a very timely manner. We would recommend Robert & Collision Care Xpress to everyone I know.
⭐⭐⭐⭐⭐ AMAZING experience at Collision Care Xpress! From the moment I walked in, the staff was incredibly friendly, professional, and helpful. They kept me updated every step of the way and made the entire process completely stress-free. My car looks absolutely PERFECT like nothing ever happened! Fast turnaround, top-tier customer service, and outstanding quality work. I wouldn’t trust my car with anyone else. Highly, highly recommend Collision Care Xpress!
Collision Care Xpress did an excellent job repairing the rear end damage on my Tesla. From start to finish, the experience was smooth and professional. I especially want to highlight my advisor, Chelsea, who provided outstanding communication throughout the entire repair process. She kept me informed, through my communication channel of choice, as my vehicle moved through each stage of the repair and was always available to answer any questions I had. Katie was also great to work with as well.
Being in an accident and needing vehicle repairs is never something anyone wants to experience but Collision Care Xpress made the process as stress-free as possible.
Wonderful experience the moment I walked into the lobby at Collision Care Xpress. Greeted by receptionist who took my information and registered my car for repairs. Very professional and courteous. The receptionist then took me to the waiting area, which was very clean and comfortable. My car was then repaired. Repairs were completed quickly, including a courtesy car wash. I was in and out in no time at all. Collisions Care Xpress was a great experience. Very professional, orderly, and most efficient. Thank you very much
I had an outstanding experience with Collision Care Express. Ryan was my estimator, and he was incredibly professional, prompt, and thorough with the entire process. He made everything clear and easy to understand, which I really appreciated. He paid high attention to detail and made sure the job was completed to my satisfaction.
At the front desk, Mariana was warm, kind, and very friendly—she made the check-in and checkout smooth and stress-free.
The quality of the work and the level of customer service here are truly top-tier. I definitely recommend Collision Care Express to anyone looking for five-star service with craftsmanship to back it up. Highly impressed and completely satisfied. 5 star service from start to finish!
I want to express my heartfelt gratitude for the outstanding service I received after my car was hit. From my first call with Stephanie to my interactions with Bob, the entire process has been truly exceptional.
The team was informative, professional, and communicative, keeping me updated every step of the way. I greatly appreciate the care and attention provided, especially during a situation where knowing what is happening is so important. Classic Collision exceeded my expectations in every way.
Thank you again for your support and excellent service. I wish the entire team continued success.
Warm regards Kimchi nguyen/ Be Le Toyota highlander dark Grey 2023
Excellent, professional service. I had a full (shattered) panoramic moon roof replaced. They kept me informed every step of the way through completion and did an excellent job. Organized, excellent follow-through. So glad I used Collision Care Express!
Collision Care Xpress exceeded my expectations. They buffed my Tesla to a showroom shine and perfectly fixed the paint and damage after someone hit my rear bumper. The color match is spot on and you’d never know it was repaired. Katie was incredibly nice and professional; scheduling was easy and convenient, with clear communication the whole way. Pat handled my estimate. She is straightforward, fair, and she walked me through every detail so I knew exactly what to expect. Turnaround was quick and the car looked immaculate when I picked it up. I couldn’t be happier with the experience and the results. I know I’ll be coming back and will recommend Collision Care Xpress to anyone who needs bodywork done right.
I had a wonderful experience at Collision Care Xpress! From the moment I walked in, Miriam greeted me warmly and even offered me cold water — such a thoughtful touch. Chelsea was super friendly and kept me updated every step of the way on the repairs to my Porsche Macan. My service advisor, Ryan, was both welcoming and professional. The entire team went above and beyond to make the repair process seamless and stress-free. I would definitely return to Collision Care Xpress and highly recommend them to anyone needing quality service and genuine customer care!
Staff was amazing, kept me informed throughout the entire process. They worked with the insurance and I didn’t have to do anything. The paint job came out flawless and my car came out so beautiful! And a nice plus, they cleaned the interior of the car. Shoutout to Shelia, Chelsea, and Samson for making this a great experience. Will 100% be coming back to them. :)
Finding a place to take care of a precious possession is always a challenge. My insurance gave me a list of shops, and selecting one sometimes feels like playing roulette. After I chose Collision Care Express, I immediately got a call from Chelsea, who gave me a warm welcome and set up the logistics for dropping off my car and getting a rental—it was so smooth I’m still impressed.
Aimee provided the estimated delivery time and kept continuous contact throughout the process. As expected, things got a little complicated after pickup—the radar was off and became a safety issue. Frank and his team resolved it promptly (#grateful). Later, I noticed a visibility issue, and once again, it was fixed faster than fast, leaving my car in mint condition as if nothing had ever happened.
What stood out wasn’t just the repairs, but the professional way everything was handled. Along the way, I also met Shayla, who was instrumental in getting things done, and Mariana at the front desk, whose kindness, genuine interest, and concern made the process so much easier.
Finally, a big thank you to the mechanics, painters, and the whole team behind the scenes who make the magic happen. To everyone at Collision Care Express—keep up the great work, and thank you so much for everything you did to make this happen!
Collision Care Express repaired my Rivian R1S after a tree branch fell on the driver side door. Their attention to detail and quality of the repair was Perfect. My car is good as new. Their concierge pickup service was a nice bonus initially, but their willingness to deliver the car back to my driveway after the repairs were done was above and beyond anything I was expecting from a repair center. I will definitely bring my car back to them for any future needs.
Recently picked up my Jeep from Collision Care Express, and I wish I could give them 10 stars. From the moment I got a estimate from Pat I experienced exceptional care and professionalism. Pat, Katie and Mariana did a outstanding job of going above and beyond to ensure that my experience was the best possible!. They thoroughly explained everything I needed to know about fixing the failing factory paint on the hood. Their attention to detail and commitment to customer service really stood out. They gave me daily updates and had my JEEP ready when promised.
Overall, I HIGHLY RECOMMEND Collision Care Express for anyone in need of paint repair. The combination of top-notch service, fair pricing and a friendly, knowledgeable staff made my experience a positive one. Thank you, Pat and everyone at Collision Care Express, for treating my JEEP and me with OUTSTANDING SERVICE! I could not be happier with the experience.
The team over at Collision Care Xpress were amazing. They were very communicative, professional, and accommodating. My car was unfortunately reversed into, causing damage to the right side fender. Collision Care not only replaced the fender, and fixed the bumper, but they also gave me the opportunity to replace the hood to a different one.
This company is a jokester. They worked with my insurance, who is their vendor, first mistake, customers don't matter in this case because the insurance company tries to pay less to the body shop to get nothing done. When i picked up my car, there was vibration and noise coming from the front right wheel, whereas the body shop guys negligently or intentionally didn't fasten all 5 lug nuts, only 1 was fastened, and it could have been a tragic situation. Tape glue was left all over the car when the car was supposed to have been washed/ detailed. Be aware of the girl Carol who works behind the desk. She preread the contract to you to sign. Please read everything yourself before signing. Otherwise, you will be giving them authorization to repair your car before an estimate is given. My headlight wasn't functioning properly after the incident. They said it was a battery issue lol without doing a proper diagnostic test. Again, working with my insurance company, who is their vendor, classified it as a bad battery and later said it was an electrical issue to prevent from paying to replace it. These people at collision care are professionally crooks who don't care about the customer. They are vendors for the insurance company who does whatever your insurance company says in order to get more work. Advice from the wise, please read reviews before doing business with any company. Mechanics, repair shops, restaurants, doctors, insurance companies especially.
As far as the repair, I can’t complain. They did a very good job. I am satisfied with the actual repair itself. Carol was very sweet as she kept me informed on a regular basis to let me know status of parts, repair, paint and completion. I don’t have before pics but it was exceptional work. I was very happy with her communication from start to finish. However, I am very disappointed on how I got my car back. They use stickers for whatever reason all over my car and after they removed them, a sticky mess was left on all my door handles and tape impressions on my side door side panels. I didn’t notice when I initially picked up the car and I didn’t bother to travel back for them to clean which I should’ve. Overall, great job on repair but bad job on cleanliness.
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