Cassels Garage in
West Melbourne (FL)

I love this garage. I've been taking both my Honda car and van here for about 10 years. They have great customer service and also are really good about catching auto problems before they become big issues. Just recently they replaced my brakes when they were fixing an oil leak.

corey and Riley are the best The service by their mechanics is always top notch. I would recommend castles to Family and friends

Had my Jaguar towed down. And there was another issue we took it down again. They do great work. Took it to CB first, the estimated bill was twice as much as cassels. The guys are very nice

Excellent service. These folks have a great attitude, spoke candidly and honestly about what they were going to do and the results were great (a brake fluid flush and replacement). I will definitely go back for services they provide (when needed). Highly recommend.

Worst shop in Melbourne to bring for car repairs !!!!!! I got overcharged for services that was never done ! When it was time to pick up my vehicle it sounded the EXACT SAME WAY WHEN I DROPPED IT OFF THAT MORNING !!!! Worst CUSTOMER SERVICE THAT I EVER EXPERIENCED ! Wouldn’t recommend this place to anyone !!!!!!!!! They scanned and cheated me out my money I don’t have money to waste being that I’m a single mother of 2 ! You guys will have your KARMA ONE DAY !!!!!!!

Excellent prompt service for a pre-purchase inspection. Joe was outstanding in discussing the good and bad of the vehicle in a clear and honest manner that my daughter and I appreciated. Thanks Cassels Garage

Always a stress free experience with Cassels. They have fixed two prior vehicles of mine and now have worked on my current vehicle a few times. Always accomodating and call when they say they will call and have always been in the ballpark of when my vehicle will be ready. I have recommended them to a few people and would recommend them to anyone looking for a good garage to address your issues.

Spent $1,000 and issue still not fixed — misleading diagnosis I brought my car in due to a rattling noise from the front end. I didn't know where the sound was coming from, but the shop diagnosed it as an issue with the front struts and quoted me $1,000 to replace them. I trusted their assessment and approved the repair. After the work was done, the exact same noise was still there. When I brought the vehicle back, they said the problem was now the intermediate steering shaft, and quoted me another $1,000 — including a part that was marked up more than 3x retail price (Dorman Intermediate Steering Shaft to be specific) and $500 in labor. They claimed this was a "second rattle," and that I came in originally to fix the struts — but I never asked for strut replacement. I came in specifically because of the noise, and relied on their diagnosis to fix it. Now I’m out $1,000 and the original issue is still unresolved. This felt like a misdiagnosis and an upsell, and I’m extremely disappointed in how it was handled. I suggest anyone getting work done here ask lots of questions, get a second opinion, and don’t just take their word for it. EDIT: In their reply to this review, they claimed that the second rattle "appeared" 2 weeks later, when I informed them that I was still hearing the rattle literally the following day after the original repair, and got diagnosed with "a second rattle" on the day this review was left, 3 days later. You can't make this up.

I moved to the area recently and was searching for a reputable mechanic. I got a referral to Cassels garage and I’m glad I did. The mechanic (Joe Buce) who worked on our car not only did a great job on what needed to be done (oil change and plugs) but found a front end issue. They texted me a short video showing the issue so I could be comfortable it was a legitimate safety concern. Then on top of that they managed to get the parts and Joe was able to get us on the road the same day! I couldn’t have asked for a better experience!

I can’t this shop enough. From the moment I called, they were kind, honest, and incredibly knowledgeable. I was stressed about an issue with my car, but they treated me with respect and didn’t try to upsell anything I didn’t need. They walked me through the diagnostics clearly, gave me options, and even found a way to help me save money. The service was fast, professional, and truly caring. It’s hard to find a place that feels this trustworthy. If you’re looking for a reliable mechanic in the Melbourne area, go to Cassels—you’ll be in good hands. Thank you again for everything!

Cassels has restored my faith in an Honest Mechanic! Took my Granddaughter’s PT Cruiser, who is a College student & they diagnosed and charged a very honest price for the work performed. They took their time, re-tested, and never changed the quoted price. It is a refreshing change to find such an honest Repair shop.

I needed my Tesla AC refrigerant charged after replacing my compressor. I saw an advertisement online for this shop stating they work on teslas. Gave them a call and told the service advisor what vehicle I had and what I needed for the ac. He didn't blink an eye and told me confidently that they can do that. On top of that, I double checked and asked if they have worked on teslas before and if they are confident, he said absolutely. My appointment was scheduled a week out, not a big problem, but plenty of time to do homework if needed. I arrived for my scheduled appointment, and then paid for an Uber home 30 min away since I was told it would be several hours. I got home and maybe 30 min later I received a call saying they were not able to service the vehicle because they didn't even know how to put it into service mode ... what the heck that's the easiest part! Then continued to tell me how he is just now ready the instruction and they are unprepared and can't do it. So then I had to get a ride 30 minutes back just for him to tell me , "sorry about that" .. geez just terrible. Wanted my time by lying to me saying they have experience. And wasted my money having to uber back and forth.

Very professional and honest. I had very good experiences in the past year with two different vehicles. One belonging to me and the other my mother. Diagnosed and fixed my A/C problem at a very reasonable price.

Taking your car in for any repair can be a stressful and intimidating process. I can honestly say, the team at Cassel’s provides the most incredible experience I have ever had at any mechanic in my life. I have been here many times and it keeps getting better! They are professional, knowledgable and their services are priced fairly. I cannot recommend this place enough, they have my trust and my business forever. Thank you so much Riley for all your help today and for being so extraordinary!

Cassels continues to do a great job when it comes to automotive repair. They have performed work on all vehicles I own (Toyota, Nissan, Audi) and there has never been an issue with the repair. Riley and Cory are easy to work with and they do a great job explaining the problem once it has been diagnosed. I will continue to trust Cassels Garage with my automotive repairs, and I have recommended them to many others.

I took my 2017 Mustang to them in August with a roaring sound in the back end. I explained another mechanic had said it was the rear end differential. That mechanic had changed the fluid, and the sound went away and came back a month later. That particular mechanic is a friend of mind but doesn't work on differentials. So that is when I took it to them. They changed the back wheel hub and charged me over $700. I told them that wasn't the issue. I picked up the car and it was making the same noise as before. They scheduled for me to bring it back in on another day. This time they changed the differential fluid which is the same thing the other mechanic had done. They didn't charge me this time, but I told them I didn't believe it would fix the problem. I don't drive the car very much as I have another that I drive during the week. Anyway, within a couple of months, I noticed the noise had returned only slightly. It progressively gotten worse. It is now just as bad as before if not worse. I just had it diagnosed by my mechanic friend and the rear end differential still needs to be repaired. So now I have to find another shop to do the work. If Cassel's would have listened to me and delved into the problem the first time, they could have repaired the car the first time and wouldn't have to spend more time and money on this issue. Now, their response said they told me that it was a band aid, and the problem would return. Well, that is an ABSOLUTE BALD FACE LIE!!! No one EVER told me that. I don't know if someone was trying to cover up the fact that what I brought the car in for wasn't repaired. When you originally called, and informed me they had found a bad bearing, I told them to repair if that are 100% sure that was the issue. My mistake was trusting your mechanics knew what they were talking about. Obviously, it was not. Yes, your mechanic showed me the bearing after the fact., and it was old. How long that would have lasted? Who knows. That was not my immediate concern. But that isn't the problem that I brought the car into your shop to repair. Particularly, after I specifically told you that the other shop had changed the fluid and the problem came back. That should have been an indication to investigate further and repair what I needed repaired. This was careless work on your part wanting to rush a job and collect the money for quick repairs. It just bowls down to poor business practices.

These guys take care of you . Riley was amazing to talk to, ended up staying and chatting the whole time when I was going to just drop it off just because of how much it I enjoyed talking with him and the Cassels group. I forget the name of the technician but they came in to explain everything going on with my suspension and suggested what would fix the problem . Just that conversation made me realize just how great the service here is. I understood everything going on and felt completely confident I found the right shop. Got a great quote that no where else could beat . I will be back with all my problems , I won’t go anywhere else or trust anyone else with my car , here I know they will do the job and go above and beyond , love these guys , seriously an amazing business and amazing auto repair shop!

The employees of Cassels were extremely knowledgeable , courteous and helpful. We have just moved to Melbourne and searched for the best shop for our automobiles, and I feel we have found it. Thank you to Riley & Cory and everyone at the shop.

Riley was very fluent and helpful with letting me know what was happening with my vehicle. Very happy with the work and the pricing. I come here often for regular maintenance and haven’t been disappointed yet.

Make sure your appointment is confirmed, you have a clear understanding of what services will be provided and how long it will take. The first set of service managers after Lou and Howard retired were professional and helpful. With a different service manager today, I didn't experience that same level of customer service and sought maintenance for my vehicle elsewhere. Very disappointing!

I Highly recommend Cassels Garage. I had engine mounts replaced at a reasonable price, the mechanic who fixed my car has it running smoothly again. Can't thank you guys enough. I was treated kindly and will definitely give Cassels all my future business.

They got my jeep in right away. Diagnosed the problem and once the part was in scheduled the work. Very nice technicians, listen to your needs and very accommodating to work around your schedule. They don't try to sell you anything extra, just concentrate on fixing your problems on your vehicle. I can see they pride themselves on customer service and doing the job right. Very satisfied with this garage!

Cassel’s knows Tesla. Replaced LED headlight fixture for slightly lower price than Tesla. Tesla quoted two hours if I waited for the vehicle. Cassels got it done in one hour. Scheduling appointment with smart helpful staff instead of Tesla App

My parents and I have taken in our vehicles for a few things. We have been very pleased with their efficiency, and quality of the work done. They are great at letting you know what needs work and leave it in your hands on what you want done without pressure. I would highly recommend them!

Everyone at this garage is very friendly and personable. They listen to you and they are fair with the pricing and were quick to get my car back on the road. As a woman, I did not feel intimidated , but felt comfortable knowing I was being taken care of. I have had my car serviced by them before and I will use them again. Cassels takes care of their customers. ❤️

A solid place for automotive repairs. I had the good fortune to visit this automotive repair facility and it blew my mind. I was greeted by the best - most friendly staff at the front counter. My automotive needs were explained to me in the most easy to understand terms. I never felt that they were trying to deceive me. As a matter of fact they had some new software that showed me pictures of my issues and made my experience even more enjoyable. They have a Rockstar mechanic named Steve that didn't talk down to me and explained the whole process. I was happy I visited this location because of the people that work there and the competence they exude. I would trust this location enough to send my wife or daughters in by themselves to have repairs made. Honestly, between Jeremy (the store manager) and Jen (the assistant manager) I have found a new home for my vehicle. It was an awesome experience and wish them both success. There's something magical about this place and I am thankful I found them. So thank you for everything guys! It was spectacular.

Had the brake rotors and pads replaced on my 2019 Stinger. The stock brakes performed well but I was looking to upgrade when it was time to replace. After much research, I ordered a complete set online. Cassels was a approved installer listed on the website. This was my first time going to their shop. Everything was simple and the experience perfect. The shop is pristine and the employees very friendly. Dropped my car off first thing and it was ready in earlier than promised. Pick up was easy and the brake install was perfect. Based on my this first experience , I’ve taken another car in for service and my son has taken his older Explorer. Each time, Cassels has been great. Quality repair, never feeling pressured for unnecessary repairs, reasonable prices.