Assured Auto Works is a DIAMOND! Our family feels blessed by God that Assured Auto Works was assigned to repair our vehicle through RepairPal. They advocated on our behalf with our extended warranty company with exceptional professionalism and mechanical expertise. The whole team, JD, Brin, Oscar, Carlos, and Yiannis, were transparent, strategically thorough in troubleshooting all of our safety concerns, collaborative as they actively listened to us relay our personal research regarding the problem and convey the vehicle’s repair history since our purchase, and very detail-oriented in their inspection, findings, and service reports. On top of that, the whole team is incredibly hospitable and positive. Thank you for repairing our 2015 Nissan Rogue to the point that she feels like new. Our family feels safe and confident in driving our vehicle. We are already recommending your business to our friends and family! Thanks for enjoying what you do! You are our 1st choice!
The Assured Auto team has been servicing all my family’s vehicles for more than 10 years. They are very professional, responsive, provide outstanding personalized service, and deliver first time quality. I highly recommended them.
I was very pleased with the help and service I received. Had a starting issue on my truck in a wawa parking lot and happened to run into Brin. He graciously helped me try to jump start, and when it turned out to not be a battery issue he got me set up with an appointment at his shop. They had the starter issue diagnosed and resolved by the end of the day. Fair pricing and absolutely excellent customer service. They have definitely earned all my future business.
Assured Auto Works has business for life with me. They have the best customer service and thoroughly explained and fixed the issue for what was wrong with my 2019 Nissan Altima. I also love the system they have when you can click a link that is provided and see the diagnosis and notes/status through the whole process and can pay online. Such a stress free experience, cannot thank everyone enough at Assured Auto Works for the work they do and commitment to their customers.
I thought my 2017 Chevy Volt needed an A/C recharge. Assured auto works has the special equipment to recharge A/C on cars with electric compressors. Turns out I was wrong about needing a recharge, since temperatures and coolant pressures were all in the normal range, with no leaks detected. All the work they did to prove everything was good, and my cost was zero, $0.
I had the best experience bringing my 2020 Chevy Traxx to Assured. The customer service Yannis and JD gave me was very professional and friendly. They diagnosed the problem and gave me a quote with suggestions to which I chose what I wanted done. I will be using Assured auto for all my car needs moving forward. The prices were moderate. Also, Carlos the mechanic was very good and tried to help me as much as he could. I highly recommend this auto shop for all your car needs.
Brought my Camry in and they had it diagnosed/fixed in two days. Turned out to be the throttle body actuator. They kept me well informed and allowed me to confirm/deny mechanical work online. Amazing service and work!!
Not impressed after multiple repairs on both of our vehicles. They are not foreign car experts, I had to bring both vehicles back twice because they were not fixed properly; couldn’t diagnose an issue twice and couldn’t even retract a spare tire correctly. Owner was defensive and not apologetic when confronted on the spare tire. Owner was also rude to my wife when she dropped off one of the vehicles. They’ve lost our business.
Great care from the first phone call to the second service appt!! Very personable, extra care and thoughtful details (like the email with photos and recommendations), the thank you note and candy left in the vehicle! The handwritten thank you cards after your service appt. All the way thru felt valued and listened to. Will be back for future appts.
I stopped at my local gas station to fuel up but my gas cap wouldn’t open. I knew my warranty recently expired and I’d need an establishment that could service my vehicle so I started researching. Little did I know that Assured Auto Works was nearby and would be able to help! They were friendly and intelligent. They also used online interfaces for exact tracking of work being completed, which included video, and invoicing. This is available if you’d like to utilize it. This was so much easier for me as I could access the info in my own time! The work was completed that day with OEM Toyota parts. I was impressed with the communication, expertise, and friendliness of Assured Auto Works and believe I’ve found a permanent repair solution for my Toyota RAV4 XLE Hybrid.
Assured Auto Works team is exceptional. They provide exceptional customer service, with honest, clear diagnosis, communication, and follow through. They are transparent, while providing service options that make decision making easy, and there work is of the highest quality. JD and his team have gone above and beyond in helping me to quickly and confidently resolve issues for my daughters vehicle while I am of state.
I dropped off my daughter‘s first vehicle (Honda CRV) that was given to her by her grandmother to repair a significant engine coolant leak. I was informed that the leak was coming from the thermostat housing assembly. After changing the part, they performed several test on the engine to make sure that the leak was a thing of the past. This shop truly embodies customer service and owns up to quality and satisfaction to the customer. I can’t say it enough, these guys set the bar high for customer service and quality work. I’m Happy to say my daughter attended her first day back to school with zero issues. Their text service to advise the customer on their findings is extremely convenient, but if you opt to speak to their front desk they are just as helpful if not more. HIGHLY RECOMMEND THIS SHOP. Thank you guys.
Had my car in and out in no time. Their communication system allows you to see pictures and notes from the technician so that you are always informed of what is being done and what prices to expect.
I would not blink recommending Assured Auto to friends and family.
I didn't even make it in as they were very rude and condescending on the initial call. I called for an appointment, and mentioned that my son-in-law believes the starter is going bad... They asked if he was certified mechanic....I said no. So, then he says - oh he wants to diagnose it but not fix it I see. I was gobsmacked. Want a good place for your Honda? Intracoastal is the place!!
Highly recommend! We're moving and needed our A/C repaired. They fit us in last minute and had everything fixed up within a day. Very lovely working with these gentlemen :) Fair prices too!
New customer. Just picked our Jeep up after a full brake system replacement. Service done in 24 hours. Great people. Set up velvet rope and red carpet for you as you get into your newly repaired vehicle! Outstanding. Hate to say we'll be back, but we'll definitely be back.
I have been a customer of Assured Auto Works for the past two to three years for the maintenance and repair of my vehicles. Their team is professional, organized, and patient. One standout feature is their transparent communication, they provide a convenient tracking link to monitor diagnostics and service progress. Additionally, they are always willing to address my questions with patience, clarity, and courtesy.
They are also efficient in scheduling. On multiple occasions, I’ve been able to bring my car on the same day I called regarding an issue. I find them quick, customer friendly, and reliable. I do recommend giving Assured Autoworks a try.
This is hands down the best auto shop I’ve ever worked with. The guys are actual gearheads ultra professional and meticulous. Will literally go to them for all my car needs from now on. Praying that all the guys acquire immortality so that combustion engines may be enjoyed for generations.
Honest, Friendly, and Professional I don’t usually leave reviews, but Assured Auto Works really impressed me. I brought in my Audi A4 for a humming noise I suspected was a wheel bearing. JD at the front desk was friendly and easy to talk to — we chatted about the car and all kinds of random things. It made the experience feel very personal and not just transactional.
They diagnosed the issue quickly, kept me updated via text, and gave me clear options throughout the process. No pressure, just honest communication and quality work. The car feels great now, and I’m confident the repair was done right.
Highly recommend — they’ve definitely earned my trust.
The service I received here was beyond the best. I took my 2013 Kia optima hybrid for AC issues. The communication between JD giving updates was excellent. I have nice cold AC again. I also asked a question about my one light coming on random. The dealership was puzzled but thanks to JD I got an answer. (I been trying for answer for that about 2-3 years) I HIGHLY RECOMMEND this place for any repairs. I had bad experience at Kia dealership but now found my new repair shop Assured Auto Works. Thank you for making it a wonderful experience. I loved the card with a lollipop by the way. Sincerely, Your new lifetime customer.
I usually don't do reviews, but I have to share my experience with Assured Auto Works. I had recently took my Mitsubishi Evolution in and from the start J.D and his team were very professional, their communication is Top notch, they sent me updates frequently and replied back to my comments and questions on timely manner. I'm very pleased with the work they did and have been recommending them to my family and friends. So, if you're looking for an Auto shop that does Quality work, is transparent and communicates well... this is it. Give them a shot, you won't regret it.
If you are a female like myself and struggling to find a personable, yet trustworthy mechanic please stop searching. I have been to numerous shops around the area and I *personally* feel as if I was taking advantage of at every single one of them. After stumbling across Assured, I called them asap and they listened to every care and concern I had. They broke everything down (which is beneficial if you know nothing about cars) and remained on the phone with me for 20+ minutes to ensure I understood. They eased every worry I had. The drop off/pick up is smooth. They share pictures of everything they are doing to keep you in the loop. They detail every piece of information regarding the car and your conversations with them. They have additional options to help you if you are in a hard spot but need your vehicle serviced. I usually skip out on reviews, but this is beyond necessary. I will never allow another mechanic to touch my car.
Thank you guys for everything, especially for changing my entire outlook on mechanics! You are truly heaven sent.
I've been taking my 05 Lexus LS 430 to Assured Auto Works for well over a year now and they have been nothing but trustworthy and awesome automotive technicians. That's the only way I could describe them, they will not do any unplanned work. Often I have received videos of the work process whether it be old parts removed from my car or the results of troubleshooting to find the root cause of whatever issue I had with my vehicle at the time. The very best thing about them is they don't charge an arm and a leg either. Great team I recommend them to anyone I know and will be a customer of theirs for as long as I live in the area. It's hard to find great technicians these days.
Being snowbirds, we have always gone to the local dealership for our servicing needs when it comes time to return home to Massachusetts each year. Tired of dealing with the expense and all the run around you get from the dealer regarding replacing this and replacing that when you've reached a certain milage interval that the manufacturer has set whether you need it or not, we decided to seek out alternatives. After searching online reviews for local auto repair facilities and listening to a very positive review and referral from my visiting nurse who has her Highlander and husbands Fore Runner serviced there regularly, we decided to go with Assured Auto Works. Unlike the dealership, Assured provided the most thorough & informative service I have ever had. Their inspections showed you every detail and they provided specific measurements vs manufacturer specs. They shared photos & videos of every area of concern. Again, never have seen a photo or video of anything the dealer wanted to do. They gave choices on every service recommended, and were excellent in providing updates and explanations as I waited for our vehicle to be serviced. Will definitely be using Assured again for any and all of our motor vehicle servicing going forward. I would highly recommend them as your primary service business.
P.S. The thank you note and tootsie pop on the console was a nice final touch.
The team is knowledgeable and capable. They take the time to explain the work that needs to be done and will answer any questions you may have. I take our 2 cars there. We had a major item done on our Lexus and it has not been leaking since. Don’t waste your time at the dealer. They take videos and pictures and upload it to your file. Very convenient to view, approve, disapprove recommend services via their portal. They send out texts or emails with all the details. They email out the final invoice and the complete write up after each service.
This is the first time I have used Assured Auto Works. Always used Gator Jeep in the past. Tried them because the owner lives in my neighborhood and due to excellent reviews. Assured provided the most thorough & informative service I have ever had. Their inspections showed you every detail and they provided specific measurements vs manufacturer specs. They shared photos & videos of every area of concern. They gave choices on every service recommended, and were excellent in providing phone updates and explanations. I initially thought their pricing on some items was high, but after comparing a few items to Jeep dealer pricing, they were similar or a bit below. I also got to use a loaner vehicle which made drop off, pickup and time without my vehicle convenient. I would highly recommend them as your primary service business. Tom H
I found this place from my warranty search portal and everything worked out pretty smoothly! JD was responsive and pleasant to deal with - explaining things very succinctly and accurately. They wasted no time ordering my needed part (most places would take a while) and were proactive in communicating with my warranty folks.
Everything went quickly and my car handles great again. There was even a handwritten note - just sweet and personable touches of customer care.
I also enjoyed and appreciated that a comprehensive evaluation was performed, allowing me to switch out the air filter (really quickly at the end) and know that everything else was alright.
The prices seem really competitive compared to what I'm accustomed and I appreciate that they actually checked everything out, past the initial concern.
I can understand why they maintain such a high rating. I believe this type of system and experience in an auto repair capacity is the next generation and the thing "to beat".
Bought a used Chevy Colorado truck and the dealership couldn’t help me find problems in the transmission it went to the Chevy dealer and independent garage spent 3 weeks with no repair the independent garage sent me to assured auto works thinking something needs to be reprogrammed I’m so pleased at the customer service at assured auto works I couldn’t wait to give a outstanding customer review the company is so pleasant to deal with really made me feel like someone was going to fix my truck and the documentation is unbelievable they don’t miss anything things I told them was happening and what multiple technicians experienced in my truck I’m so very impressed and like I said the work isn’t finished yet but I have full confidence with this great group of technicians
I found Assured via a google search and read the same type of reviews I am writing. These gentlemen are by far the most transparent, high quality, reasonably priced vehicle maintenance/repair establishment I have dealt with. They use an online program that emails you pictures and notes from the tech in regards to any issues which was new to me but very neat. I have a performance vehicle and could not be happier entrusting its livelihood with Assured. Top notch experience with JD the service writer and Carlos the technician.
Nov 18, 2019
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