This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent reviews, Bay Auto Recovery in Panama City, FL scores 48/100: performance is mixed leaning negative. Some applaud fast, damage‑free recoveries, fair pricing, and polite staff (often Katy). Many others report rude or unresponsive customer service, limited hours and unreachable phones, delays retrieving vehicles, and disputes over charges. Several allege missing items or new damage post‑tow; a few say everything was intact. Little to no data on inventory variety, yard organization, or ease of finding parts—this appears mainly a repo/tow lot.
I completely understand why this company has the 2.9 rating that they do. My debit card and drivers license went missing while my car was stored on their property. Although my fees were paid for my car to be released , they refused to release my vehicle due to my attitude behind my missing items in my car.
I had one of those situations nobody wants to be in, and needed help getting a car back from someone who didn't own it. Let me tell you just how fast these folks found my car and secured it. I hired them yesterday afternoon, they let me know at 8AM they had secured my vehicle. They sent a report showing every angle of the car and it was not damaged in their pick-up. Polite, professional, fairly priced. Thank you Katy!
Rebocar o meu veículo dia 03/11/2026 às 6h00 da manhã tinha $500 no porta luva do meu carro roubaram esses $500 do meu carro fui lá perguntar para eles se alguém tinha mexido eles falaram que não e que teriam provas que ninguém mexeu estava em um envelope branco não são confiáveis tomem muito cuidado E podem ter certeza que eu vou atrás dos meus direitos e também tenho como provar que tinha esse dinheiro no carro como que um dinheiro some assim do nada dentro do porta luva de um carro se vocês não tivessem mexido não teriam pegado mas pegou então vou atrás dos meus direitos tomem muito cuidado gente
These people towed my car. When I picked it up all of a sudden my key fob didn’t work and then when I left my turn signal stopped working. The music in my car was up loud.
Wrongful repossession in the first place (understandably the banks fault). Very rude. Tore my motorcycles seat and denied the damage's. Couldn’t get my bike back unless I signed a form saying they didn’t do any damage even though I showed them the damage they did and have video and picture proof. The bank and this company will both be hearing from my lawyer soon.
Always sucks to have your car towed away but I will say the gentleman that did so, was extremely polite. I had left my wallet in the car by mistake and the woman at the desk was also very informative when I came in to retrieve it, and not a single dollar was missing. Like I said, always sucks when someone has to come tow your vehicle but at least they were super nice about it.
Went to pick up my vehicle and my driver's window was cracked all the way across. When my husband and asked about it, the woman said that's how my truck was when they towed it into their yard, which is a lie. Upon further inspection of the inside of my vehicle, someone had gotten in the backseat and crushed a Styrofoam drink cup (that belonged to me) and had my floorboard covered in drink. I had no gas, and my drivers seat and steering wheel were in different positions than when it left (seat higher up, which doesn't make sense, the tow truck driver was a tall man) I have filed a complaint and hopefully can get reimbursed, although that doesn't seem promising.
IF YOUR VEHICLE IS IN THIS TOW YARD GET IT OUT ASAP!!!
I really don't know where to begin.... Seemed nice and professional at first. This company came on our family property and towed one of my vehicles. Took appropriate information to retrieve my truck on a Tuesday. Was told that they would call me back the next day. Lady told an complete Lie! Said she had called me within hours of my leaving. Stating that she had left voicemail and such! Lie! So instead of paying a lower amount my fee was double! Also she couldn't give me the name of the company who was actually storing my truck, asked to have her manager call me, who didn't think it was important enough to do so! Incidentally I wasn't able to get my truck until Friday! What a scam! You have people who don't care about their property and leave it to be auctioned off! I'm not one of those people! Simple! They want to keep your belongings to charge ridiculous amounts.. hoping you can't afford to get them back! Who should have never stole my property in the first place. If I could give double 00's I would! Terrible conniving underhanded so called company!
STAY AWAY!!! My experience with the staff of this business was so grossly unsatisfying that it’s prompted me to leave the first negative review for a business in my life. I sat silently on a conference call while my sister called in to inquire about picking up her vehicle which was towed earlier in the day. When asking for an explanation of the quoted charges, the woman who answered the phone refused to provide one just saying “that’s what it is”. When I tried to speak up to clarify our request so we could more thoroughly understand the charges, she immediately began screaming and even cursing at me. She called me a liar (???) and when I requested to speak with a supervisor multiple times, I was ignored. No business which operates in this manner should be allowed to continue to run. If the owners are as nice of people as their friends’ say when they leave them fake business reviews, they should be appalled at the behavior of their staff and take action to repair their dwindling reputation before it’s too late.
My experience with what I would call a trespasser on my property looking at my vehicle. At 1:40 am we (my ex husband and I) heard a vehicle pass by on numerous occasions then to hear one slowly come by then stop and one exited the tow truck to enter into a gated yard. As he was approached blinded by flashlight and his buddy trying to warn with a whistle, he proceeded to say he had orders on my truck... My truck has been paid in full with title in my possession for almost 2 years.. Its not safe to enter on property under an assumption and mess with my truck.. They are nothing but legally paid thieves that can be known as an intruder to all 5 of my dogs.
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