What clients say about First State Chevrolet Collision Center in Georgetown (DE)
I am extremely satisfied with my experience with First State Collision. Pierce , the Estimator was Professional and Knowledgeable with all sorts of High Tech Software that communicated directly with my Insurance Carrier. I was given a date when the work was to be started and when it would be completed. Confession, prior to entering the Office I took a peek in to the shop through a small window and was impressed with how neat and clean it was , The work was completed a day earlier than estimated. Now this was not a 123 and finished. A huge truck and I side swiped each other requiring new doors quarter fender etc. yet when the work was completed
you would never know it was hit, alignment, paint etc like new. I
highly recommend Pierce and First State Collision.
Spoke with the manager of the collision center and they won’t repair a 2014 Honda Accord with a damaged front bumper. Then he told me that it’s to old and you would be lucky if you find anyone who will touch a car that old because the paint will look different. This blows my mind that a collision center won’t repair a 2014 Honda Accord. The customer service needs to improve, I’m very disappointed with the respect received from someone in a position of leadership. I recommend if you want respect deal with a different collision center.
Got my car back, when I dropped it off I had a full tank of gas when I picked it up 1/4 tank gone. Had body work done to the rear bumper but on my drivers side I can’t put the passenger window down and the passenger cant use the auto button to put the window down. When I got in my car there was a blue umbrella, I don’t own a blue umbrella and I always make sure my car is clean before I drop it off anywhere for situations like this.
Now im driving my car and my front end doesn’t feel right at all when I turn right something is grinding in my right passenger side tire.
Someone from this facility drove my car around and drove it hard. Im going back up there I already called and Pierce acted dumbfounded when I said someone was driving my car. He stated they only take it for test drives then why am I missing gas and my front end isn’t driving right.
Wonderful experience with First State Chevrolet Collison, in Georgetown, Delaware. Pierce was very thoughtful, and explained in helpful detail, each aspect of repairs. There were several special considerations, and everything was managed with expert care. I am very pleased by the repairs, and thankful to First State. Highly recommend.
I want to be clear that I’m leaving 5 stars for the service experience I had in the office. My insurance ended up having me take my car elsewhere, but I went to First State Chevy for an estimate. This was my first time getting my car repaired anywhere, and I was unsure of the process. The folks in the office were professional, helpful, and conscious of time on a week day. Based on other research I did, the preliminary estimate was reasonable.
Long wait for my car bodywork to be completed. Was supposed to receive a callback when the doors necessary to do the work we’re located. Haven’t heard back in 3 weeks. Called to ask for an update and still haven’t had a return phone call. Not pleased having to wait in the dark unsure of the next step.
My car was taken here after an accident. Pierce has been my contact and has been great. Repair is scheduled, and based on the communication I’ve received to this point, I expect it to be professionally done in a timely manner. Highly recommend.
23737 Dupont Blvd, Georgetown, DEDepartment of motor vehicles
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