What clients say about A-1 Auto Center LLC in Niantic (CT)
It was my first time using A-1 Auto Center LLC..the service I received was excellent
The mechanics solved my problem and if you like little children as I do the office has them making it feel so personal. I will go back to keep my Ford on the road!
Always informative about the issue of the cars & or van and the price to fix before they fix it. Any questions answered honestly ad have always had good results.
I had a great experience with A1 Auto! Fair pricing, quick service, friendly, and were able to accomodate my "special needs", as I am a caregiver for my partner who cannot be left alone, which creates some logistical challenges. I will definitely be supporting this great local business again!
A1 Auto Center took very good care of my car. My Serpentine Belt had shredded due to a pulley failure and the car had to be towed. They were thorough in the diagnosis of the immediate problem and also informed me of a possible secondary problem that they wouldn’t be able to rule out until the first problem was resolved.
It turned out that repairing the first problem was all that was needed. The staff is friendly and professional.
My first time at A1 today but won’t be my last. I had an appointment for oil change, tire rotation and asked them to check my brakes. The pulled my truck in on time and had me out in about an hour which was awesome!. Great friendly people, great service and at a fair price. I will be back if and when I need service or repairs.
First time customer……was very happy with all services, starting with setting up appointment, notification of actions taken, timeliness of the work done, right thru to pickup. Very, very pleased with my decision to use them.
Staff was knowledgeable and professional. Kept us well informed on diagnosis and repair progress. Would recommend them to anyone looking for service or repairs.
Dropped my 78 chevy k20 truck off to A1 and they did a great job installing a new starter and other parts!! Communication was great and a fair price. Great people to work with
My car broke down with the front wheels facing in two different directions. The car was fixed in two days to my surprise, and the cost was very reasonable!
The staff at A-1 was courteous and helpful. My car was towed there without an appointment and I was fit in as quickly as they could and not charged for the diagnosis. I have two other family members who patronize A-1, and they have had consistently good experiences and were treated fairly. Highly recommend.
Had a whole list of repairs for my car. A1 quoted me at very affordable price. They also went above and beyond and made a second list of repairs that could be done at future date. They were also very communicative when the dealership had an issue with one of the parts that was needed and let me know when the part arrived
Stopped in to have my engine light checked after Hyundai said they would charge $170 to do it. It was an easy fix and they didn't charge me a dime. Thank you so much!
My water pump exploded on 395 on a Sunday, had my truck towed to them that night. They had my truck fixed by Tuesday afternoon! Extremely nice people and reasonably priced. I highly recommend A-1!
We were on vacation in May and had a problem with our passenger windows. They took us in, fixed the problem, told us in detail what they did and even checked our fluids! The staff was great🥰
I recently moved to Niantic and seen A1 Auto service an thought I give them a try. There are a family run business and it was a joy to see the family all pitching in to help run the business. Now as far as the work they do quality workmanship! Nothing worse then getting into your car after you had some work down and all you smell is grease and see dirty hand prints everywhere all over your dash a steering wheel. Not here car was just as perfect going in as it came out! Thanks for taking pride in your workmanship and my vehicle!! Thanks again!
A great experience! Felt comfortable right from the beginning. Service was reasonably priced and they were considerate with my time. Happy to have found them for the future and would absolutely recommend.
A shop everyone should go to, even if you don’t live in the area. Workers are incredibly knowledgeable about vehicles and how to communicate that to people who do not know anything about cars. Incredibly friendly service both from people behind the counter, in the garage, and management of the business. If you support local owned businesses, one of the last auto shops that’s locally owned that I recommend everyone start going to now!
Kayla at the front office was very helpful and knowledgeable. It was because of her kindness and resourcefulness that I decided to have A-1 service my vehicle. She is a true asset to the business.
I believe it was Chris that repaired my temp gauge. Excellent work, fast service and great prices. I will definitely have all future service completed at A-1. Customer for life. Thank you.
I had a bunch of lights come on the instrument panel while on the highway. A-1 is just around the corner from me, but I had never been there. There were AMAZING!! Found the issue, fixed it and got me back on the road at a fair price. AND everyone I encountered who works there was super friendly and helpful. AND they are a local small business!
From the moment I was cheerfully greeted on the phone, with hello, to my check out after service was complete, the front office staff were exceptional! They fit me in a day early, because I was headed out of town to work. The quote for the service (oil change, evaluate battery and inoperable power window) came in fast. The battery still had life to it and didn’t need replacement, which was nice news. They found the front ball joint was worn out and dangerously close to malfunction. The work was completed by the end of the next work day and came in within several dollars of the original quote, which was very reasonable to start with. I felt confident in the mechanics assessment and work. It feels wonderful to have a new “local mechanic” I can rely on, after recently relocating from the Midwest. Job well done A-1!
Great service , they diagnosed our bearing problem, ordered parts and made the repair without issue. Price was fair, not the cheapest "but you pay for what you get". Honest businesses like this are rare these days and should get a premium for what they do. I would gladly pay a little extra when it comes to getting excellent service and knowing that the car is safe with my family in it!! Thanks
Best mechanic services I've seen in a long time. As a tourist in the area with faulty brakes on my car, having to drive back to Canada on the next day, I felt like a perfect target for a painful and expensive experience. Luckily, A1 Auto Center was highly recommended by the rangers of the Rocky Neck state campground. When we arrived there, they lifted the car within 10 minutes, took the wheels off, cleaned everything until we were good to go for the next day’s drive. I couldn't thank the owner and his staff enough for their kindness and professionalism. We made it back safely to Montreal with all the needed information to change the faulty parts.
A-1 provided me exemplary service on my 2017 Mercedes GLE. The service price was much more affordable than other providers and they went a step beyond to remind me of an oil service. They were very pleasant, very prompt and had me in and out same day. I will certainly return and prioritize having service provided by A-1!
Great service. Wasn’t sure what was wrong with my SUV so I dropped it off before work ant 6am and got a text a couple hours later saying it had been gone through and located the issue. A1 had already located the part needed to fix the issue before I got my initial text. It was ready before noon the next day. I will definitely be a repeat customer.
First time working with A1. They were professional and listened to my concerns, They were able to squeeze my car in sooner than expected. They discovered the issue, repaired it quickly, and the price was reasonable! Couldn’t have asked for a better experience! Will definitely work with them again!
Service was quick and everyone I encountered from the front desk to the mechanics were all friendly! The waiting room has a baby play area if you need to bring your littles with you while waiting for an oil change. Also the restaurant next door has smoothies. Happy we found our new mechanic shop!!
Everyone was extremely professional and great to work with. They were realistic with the schedule and price. They even referred a competing business if I didn't like their schedule. I do though. When leaving They heard a noise and asked me back so they could fix it on the spot. I feel like they really wanted to ensure their work and make me happy to go back. I obviously will be doing so for all my auto needs. In the end honesty and fair pricing with great customer service is what I received from this team. I would recommend them to everyone.
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