Nelcon Towing & Recovery in
Meriden (CT)

Young girl arrived for my triple A call after being lost because she couldn’t follow GPS. I was located on the highway above a neighborhood. This confused her quite a bit which caused a delay in service. She was polite but inexperienced. She dumped gas all over highway and then wanted to tow my car because she said there was a leak in my gas line. I told her that there is a special nozzle under where the spare tire is that you need to attach in order to pour the gas in. She was confused again. So she wasted gas and my time. She misdiagnosed the issue and insisted she was right. Luckily a kind officer stopped and helped but it defeated the whole purpose of having triple A gold membership.

My car was parked in a restricted spot at my apartment complex for 20 min. I realize I made a mistake. However, I am also a rent paying resident who has rights. The sign also does not display that a tow is a result of parking in a manger spot at 9pm. (One would assume the manager has left for the day). I returned to my car as Mike was putting the hook on the car. I begged and said I understood I made a mistake. He berated me for about 10 min about the mistake I made. Despite saying I understood I made a mistake and would move the car. He continued to yell at me about how ignorant and disrespectful I was for parking in the spot. He said he would not tow the car for $140 cash. I asked if I could pay cash app or via credit card. He laughed several times, despite me communicating that this was an emergency. He said my boyfriend could run and get the money if he could run to the ATM & return before he was done putting the hook on, but would not stop. Despite saying he would release the car for the amount agreed on, and despite my boyfriend clearly going to get the amount. It was as if this brought him some weird satisfaction to watch another grown man sprint to the ATM. I’m not sure what that was about. People walking by asked why I was being towed and he stopped what he was doing to tell them that I’m ignorant and disrespectful for the parking mistake, but wouldn’t stop to give my boyfriend enough time to get the money. I started getting my things out of the car (with his permission), as he made it clear he was going to take the car. He then told me I needed to move (even though he told me to retrieve my things), because he wasn’t going to stop. I’m not sure if this means he was going to physically move me, or hit me with the truck. But this feels a bit excessive to cause physical harm to a woman over a parking space. Up until this point, I was respectful & told him he could do what he needed to do. My boyfriend returned with the money in time, and he released the car. He took my money and did not immediately give me a receipt, but instead began taunting us that if we arrived 5 min earlier he would not have charged us. This clearly isn’t true, as he spent 10 min lecturing me, and took longer to take the hook off the car than he spent putting it on. Therefore, making more work for himself. He said how much he hated towing from this lot bc he’s big and he knows towing fees are expensive. This is where I got disrespectful and told him he must not be cool in high school and was on a power trip. The weird part of this entire interaction was how power hungry he was. I understand that this is a job, but this is the weirdest and most sadistic interaction I’ve ever had with a tow yard. Thank god for the new towing regulations that go into effect Oct 1, because this company has disgusting practices. I don’t care about the little $140, I care about the disrespect. I’m a grown adult, there’s no reason I was lectured, and the weirdo endurance test my boyfriend was put through for a tow fee. This man needs a hobby. I also got a weird write up on the receipt as if this man thinks it’s a police report lol. I also didn’t get change for my $138.89 fee, even though I gave $140.

Really great customer service. I live out of state and car was loaned to a family member. They were flawless in helping me naviagate what was needed to obtain the car. Good and efficient communication the entire way. I don't know how this family owned business deals with disgruntled customers on a daily, but they do and they handle with grace. Thank you for making it a real easy process.

Salena at Nelcon Towing went out of her way to assist me and make sure our family was in a safe location. Praying for this family owned business and those who are working everyday risking their lives to help others! Thank you so much God bless!

I am extremely grateful for Gary’s help after my vehicle was involved in a car accident. He is an excellent communicator and helped alleviate a ton of stress for me throughout this process. Thank you Gary, you are the best!

Nelcon .... Nelcon ..Nelcon. i hope you lose your AAA contract.... I Needed a tow through AAA .. a long one and Nelcon didn't want to do it..... they said my car was not registered... after I sent them all the legal documents.... then turn around and told AAA That they had the police verify that the car was not registered....again after I showed them them all the legal documentation.... they lied...Nelcon just wants all the easy tows which i get..... but then don't sign the contract.... then lie???? I'm sure there are good poeple there... i saw a couple of reviews praising jamie.... my suggestion to Jamie is to find another job... cause if they treat you the way they treat there customers. There has to be something better.... i should sue nelcon . Not for the money but just to waste there time... like they did me.... Nelcon you gotta take the bitter with the sweet.. or don't sign the contract....back to the poeple.... they tried to get me to pay $850 for the tow and then said AAA would reimburse me.... AAA informed me that was not the case... AAA had to get another tow company " Connecticut auto center" based out of New Haven... which was fantastic. So nice .... nelcon feel free to reply but I won't waste my time reading it.... you have been proven untrustworthy worthy.. will be forwarding to triple AAA

Big thanks to Nelcon and especially Jamie for towing my car from the freeway. Tire exploded and Triple A sent Jamie from Nelcon. Best experience with him. Helped me load up my car and take it to a nearby tire express. Went out of his way to help me out. 5 star customer service.

So let me explain to everyone how this company operates… I was towed this morning due to a parking ban. Okay. Nelsons was the company who towed my vehicle. I came to their establishment at 9:23am, door is locked, with a sign on the door that says Office hours Monday through Friday 9 AM - 4 PM. I rang the bell, No Answer. Called the phone number and person said someone should be back here shortly. It is now 10:24 AM and STILL, no one is here. Since then, I’ve called 4 more times, being told the same thing each time, “someone will be there shortly.” I mean really?!! So my car is now being held hostage pretty much because I CAN pay for it and still CAN’T get it out of towing. This is absolutely insane! Some America we live in… Good customer service is certainly a thing of the past!

Went there today to have our car towed to our house around 2 pm they said will take couple of hours. It was after 8 pm when my husband called and they said no driver available till 9. They got here at 10:31 I have it on my ring camera. Paid 300 for the tow at 2 pm should have gotten something back because that was a lot more than a couple of hours. They should not have said a couple of hours and couldn’t even call say it was going to take longer. They got paid why should they care

Just drove 45 minutes to them after speaking to someone in the office who confirmed I would be able to look at my vehicle that was stolen for insurance and I’d pay them aswell, showed up and was given a hard time by some lady upfront who said she wasn’t communicated my conversation and I was SOL. They can hang onto that totaled vehicle for as long as they’d like they won’t be getting any of mine or company’s money.

Big thanks to Nelcon and especially Jamie D. for towing my car at 2:30 in the morning! Jamie was the nicest guy, and his service was top notch. AAA dropped the ball about 5 times not calling me back for a tow but Nelcon answered the phone and handled my tow expeditiously. 5 stars, nice job Nelcon. Don’t hesitate using this company.

This was my best tow experience and I’ve been stranded a few times, lol. They were quick to my emergency and genuinely interested in my safety, they were also kind enough to extend themselves w their time to bring me home after the tow and that says a lot. I’d call again even tho I wish I never have to and I’d refer them in a heartbeat.

So my car wouldn't start and because it was a car I had just purchased I had no idea how old the battery was. My technician was Salena. She was courteous and knowledgable. She got the car started and offered helpful information. She could have sold me a new battery but advised me about trying to find out how old it was and if I needed a new battery she would be glad to come back and install one. I did some investigating and found out the battery was only a year old. So as I see it Salena saved me well over $200.00. Thank you again Salena. I hope AAA realizes her worth and acts accordingly. She's agreat asset to the company.

If I could rate 0 stars I would. They told my mother in law her car was totaled and for her to pay them $100 and they’ll junk the car for her which is a big NO NO. I went and the whole demeanor changed and I was told “it looked worse in the night pictures”. These people were trying to scam a woman out of her money and her vehicle for a nice come up but once a man come it all changed up. There was actually only cosmetic damages and we drove the car 45 minutes away no problem and with it all checked out there’s nothing wrong with it mechanically and also no airbags deployed. A new headlight assembly and the car is good to go, these people are complete liars.

Let me paint the picture for you: I'm driving on the Merritt Parkway this past Friday. Completely stressed, running late for a major doctor's appointment - just having myself a day (we've all been there) - when out of nowhere my car strikes a rake that falls off the truck in front of me. Tire explodes and I find myself broken down in a far too narrow part of the right shoulder during rush hour traffic. I call up Triple A, thinking my next call will be to reschedule my Dr.'s appt. No more than 10 minutes pass when Jim from Nelcon shows up, tows my vehicle off the exit and gets me up and running with my spare. Jim was the kindest roadside assistance serviceman I've ever come across. Generally I like to tip in these situations, but because I had no more than $3 on my person, I offered to buy Jim a coffee or a bite to eat when all was said and done. I even asked him if he would wait for me to run into the gas station and pull out money from the ATM. All the same, Jim politely refused saying, "It's just a part of the job my friend!" Well, Jim, you've made a lifelong customer out of me through your expediency, kindness and consideration. You are the very best of your company. I would recommend Nelcon to anyone who's in a pinch!

Excellent service and people who go out of their way to help you. My car broke down tonight and I needed a tow. The truck got here pretty quick and we dropped my car at the mechanic. It turns out the police in my area require you to pay for the tow in cash if you call through them. I didn't have the money on me, so my driver, Jerell, drove me around to ATMs to withdraw the money only for me to find out that my bank card was not working and I couldn't get a cash advance on my credit card. Ultimately, he let me Venmo him the money so he could pay the cash from his personal account. He wound up spending an extra 1-2 hours because of the whole ordeal and did everything he could to help me out and really went the extra mile. Highly recommend!

Selena was by far the best tow truck driver I have ever encountered. I was stranded, car disabled and far from home. Selena went above and beyond and assisted me and got my vehicle safely. Her customer service was amazing, kindness and attitude towards her job. Need a tow go to Nelcon and ask for Selena she has your back trust!!!

My car died on my way home from work. Luckily enough, I was turning onto my street when it happened and was able to park my car as usual. It had no power whatsoever which means, because it’s a BMW, it won’t go into neutral easily in order to be able to get it towed (unless you jack up the car to remove a plate covering the transmission to have access to a small screw- like thingy, lol). So…. I needed a wrecker with a dolly. This is harder to get than you’d think. Fast forward to Sunday around noon…. My mechanic is expecting me to drop my car off today (which is literally 2 city blocks or so from my house. A total straight shot down the road and across the street). I’m having other companies turn me away so I’m about to start to panic thinking I may have to go with the dealership. UGH. I made one more call and it was to Nelcon. He didn’t even flinch at the thought of the PIA it would be with my car nor that it wasn’t even a mile-long tow. He told me he had a driver that just headed out to East Htfd but would be on his way to me after he was done. Told me he wasn’t going to charge me for mileage, just the tow and gave me one of the most reasonable tow rates I’ve ever been quoted. Oh yeah . And he also wanted to make sure the destination was enclosed / safe area due to the high number of catalytic converter thefts. Never had a tow co care where they dropped the car….ever. Long story short, from the moment they answered my call to the minute the driver unhooked my car, these MEN were the NICEST, MOST HELPFUL & DECENT two guys I’ve come across in a long time. THANK YOU Nelcon. You guys have made a most stressful and depressing situation much better. Not to mention the load off my mind that I was able to even get my car to the shop (for a while I was scared it was going to be a nightmare). Definitely say you should call these gentleman if you’re ever in need of a tow truck. 👍👏

While en route from Boston to Philadelphia in a rental car, my spouse and I were involved in a five-car collision on 84. The team from Nelcon arrived promptly, worked quickly to clear the crash site, and displayed kindness and attentiveness throughout. They gave us a ride back to the tow yard, helped us unload our baggage from the damaged car, provided their business card, and recommended us a local hotel for the night. One staff member even personally offered to drive us there. We were humbled by, and grateful for, the care and positivity of every single person we interacted with. You can’t do better than these fine folks!

These fine folks rearranged their busy schedules to help out a large bus transporting homeless dogs heading to their adopters up north. Many other tow companies said they couldn't help or to wait a week (not really possible when you have dozens of dogs stranded in a bus on the highway). Anyhoo, when people act with integrity, and aren't afraid to make a little sacrifice to be helpful, those are the type of business I choose to support and encourage others to do the same. Thank you heroes.

I was very unfortunate to run into this company. After an accident I called AAA and they dispatched this tow truck company to my location. After they arrived they told me to pay them $250 in cash or they weren’t towing my car, red flag number 1. They at max were supposed to only charge me for the miles which according to AAA WOULD’VE BEEN $80. Predatory vibes. Red flag number 2 I was disoriented from the accident so I told the guy I would pay but it’s 2022 who carries cash but that’s not the point. so he took me to the nearest ATM and stood behind me the whole time. Like where was I going to go when I was A. In a different town and B. He had my CAR!!! So The ATM wouldn’t allow the transaction to go through so he told me he would take it to their base and I can pay them there. I went to their home base the next day, tell me why this rude blonde haired lady who seems to hate her job tells me I needed to pay them $650 in cash to get my car… absolutely not. Long story short they are very predatory and they are taking advantage of their AAA status

When a truck breaks down outside the reach of your regular service vendors you put your driver and equipment in the hands of unknown service providers. The response was quick, safe and Knowledgeable. All the people at Nelcon that we dealt with were courteous and professional, they shared our concerns about the driver the load and our equipment. These are good people, I will have no problem using them again.

Nelcon towed my car after it was totaled in an accident. When I went to clean it out, Stephanie was incredibly helpful and kind, and gave me advice about what to do next. She made a bad day a lot easier and I was really grateful for her assistance. I’m really pleased with their service and highly recommend them.

I have a large RV and I broke down on the side of the road after 5pm. I called Nelcon, they came and towed me to their yard, let us stay overnight, and fixed my rig first thing in the morning. All of the employees were so nice and accommodating. They took our insurance with no issues and they did an amazing job on our RV. They knew what they were doing and if we lived closer we would have them service our RV. They are amazing and I would recommend them if you live in the area and need someone to service or repair your rig.

Friendly operator, quick pick up, hook up and the rest of the trip. Changed a terrible night for the better after insurance company and AAA failed. Professional, fast, friendly - would highly recommend. Called because of great reviews and now I am leaving one myself. 2 thumbs up!

The driver that came to pick up my truck was amazing, he did a great job strapping the truck down. And my truck arrived to its location in a very timely manner, even with it going out of state. Highly recommend and would definitely use them again if the need arises.

Unfortunately for me I had to have my vehicle towed. Fortunately Nelcon came to tow it! Louis arrived within a minute of when the text message said he would arrive. Louis was very professional and had a lot of pride in his company. It was obvious he was very well trained and liked his job! I have used Nelcon before and have always had a good experience. Nelcon has it's act together... Newer, clean trucks with state of the art towing equipment will make sure your vehicle gets to it's destination safely. If you expect quality on-time service delivered by professional drivers like Louis you won't go wrong with Nelcon.