What clients say about Rich & Ray's Automotive, LLC in Clintonville (CT)
I can’t say enough about Rich and Rays. Owen and Sam are top notch guys. Honest, reliable, reasonable and dependable. In this day and age it’s hard to find a place like this. Thanks for all the hard work guys.. I appreciate it and will definitely return…
These guys are awesome. Friend of mine had bought a cheaper vehicle to have an IID installed, I'm not an expert but saw concerning things on the vehicle and asked if they would take a look when they were installing the device. They put it up on a lift which they absolutely did not have to do And really checked the thing out, finding some pretty serious issues on the car. one of the gentlemen happens to do frame repairs on his own time and he gave us a thorough explanation about what was wrong and took the time to come out and get us down on the hot pavement to show me. They were also willing to do a write-up for me to bring to the individual who sold the vehicle With their name, license number, etc. They absolutely didn't have to do this stuff and risk being asked about it or challenged on it later. They told me what I needed to know. Not what I wanted to hear and didn't expect a cent for it. They did it just cuz it was the right thing to do. Highly knowledgeable, communicative, and efficient in regard to scheduling and how long service took. and as you see, amazing customer service
I have been bringing my 2010 car to Rich&Ray's ever since i moved back down to the shore area, a family member who is a long time mechanic at a Major Car Dealership In Saybrook knew these folks and highly recommend them to me.
I have read EVERY review of their shop and service, each review is accurate and TRUE.
I will ALWAYS bring my car's mechanical service needs to Owen and the folks at Rich & Ray's.
I cannot say enough good things about this incredible auto shop. While driving across the country, our van broke down on the highway, and we were lucky enough to pull off at the exit to Clinton, CT. We called the shop, and they took us in immediately the same day—no questions asked. The team quickly diagnosed the issue and had it fixed in just an hour. Not only did they handle everything with expertise and professionalism, but the pricing was also incredibly fair, which was a huge relief after the stress of being stranded. This shop was a true life-saver, getting us back on the road in no time and turning what could have been a major setback into a seamless, stress-free experience. If you're ever in the area, consider yourself lucky if you need their help—they are top-notch!
I decided to reach out to Owen and Eric regarding a recently installed-yet-leaky transmission seal that was done by a previous local shop. Frustrated and tired of dealing with what felt like a never ending ordeal, Owen and Eric not only corrected the sealing issue, but also noticed that the previous shop had overfilled the transmission, and thus, filled it back with the proper amount of gear oil.
They also turned the job around in one day- as someone who usually DIYs everything, I knew this job would be a nightmare at home and didn't want to risk being without my car for several days. Overall, the service was perfectly executed, timely, well priced, and with excellent customer service. Every single box was checked!
For my next oil change, I went under the car and inspected the seal, sure enough, it is drier there than it ever was, even from the factory! (These seals were a poor design to start and had a service bulletin on them)
Thank you immensely to Owen and Eric for treating me and my car fairly.
Owen and Eric are absolute professionals and experts in their field. Further, they are completely honest and charge a fair price. All businesses should take a page from their book. What a pleasure to do business with them. I will not be taking my cars anwhere else. They get my highest recommendation.
Great experience a pleasure to do business with.The B Service was done as well as the burnt out headlight and tires.No drama.Mercedes couldn't quarantee looking at it, let alone repairing? lt was a substantial savings and more convenient to go local.l'm very happy with their work.
So thankful for Rich & Ray’s! Knowledgeable and honest mechanics. They finish the job when they say they will and at an extremely fair price. Have been using them for a few years now & I always leave with a smile.
Very great work for a price you can't beat. I've had work done on my mustang a few times and they got it fixed very quick and not expensive at all. My car was in a different shop for month and couldn't figure out how to fix it and I took it here and it was fixed in one hour for $75. Great quality. Great prices. Great time
From out of town, passing through and needed dome work carried out on our RV tow car, followed other reviews and they were correct, goid honest mechanics
Great service and friendly staff. The BS, always does what we need and doesn’t try to sell us anything thing else. Even helps us when on the road with a problem and tells us what to have done at another place if possible. Love them.
I almost hate to write this review, because they will get busy and I may not be able to be seen the next day. At 50, this is the one place for car service, that I completely trust. They are COMPLETELY trust worthy. They are honest, fair and do great work. I have never trusted a auto repair shop, until now. I HIGHLY recommend this shop!!!!!!
I've had work done multiple times, very good service. Excellent staff with good knowledge and fair labor pricing. They'll get what you need done better and cheaper than the dealer.
Rich and Rays is a wonderful business. Well educated mechanics who are thorough trust worthy and honest. Prompt service with a awesome price! Why take your car to a big name mechanic place with teenagers who rush through and your car breaks again weeks later? Take it to Rich and Rays and support a fabulous small business that has been part of Clinton for many years! And you get to talk with the sweetest secretary in the world Emily! ;)
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