I wish that I could remember the name of the gentleman who helped me with my Cabin Air Filter. I think it was Bill? He really helped me and
I ended up with an upgraded better quality AC Delco brand Filter that the dealer would have sold me for HALF the Chevy Dealers price! Thanks for steering me in the right direction. It's nice that there are still employees out there that try to help customers.
I go to a lot of parts stores and most people aren't too friendly. I stopped here today and needed to have my battery tested on my 2013 Accord. A young man Christian helped me, this gentleman went far above and beyond in my opinion. He was extremely knowledgeable, sincere and professional. He took the time to explain everything to me and what I would need. He was also very honest which is rare these days and because of this gentleman I will buy my parts at this store. I REALLY hope he is recognized because most people leave reviews just to get a generic response back and the employee never gets the credit. Thank you again Christian for all of your help, I can't thank you enough!! Advanced Auto is very lucky to have him!
I really appreciated Rich T's help today! He was able to figure out what was wrong with both my key fobs and fix the problems. Great customer service, and with a smile!
Great customer service. Went in to have my battery checked. Shawn did a thorough inspection. He noticed that I had a AAA battery and asked if it was still under warranty because he didn't want me to buy a new one if it was still under warranty (it wasn't). He installed my new battery and was so helpful and kind. I will definitely come back to this location because of the great customer service. Shawn is a great employee and knows how to create a great customer experience.
Great customer service. Even helped replace my damaged wiper blades and get the right wiper fluid for this frigid messy weather . I was greatful to have a super clear windshield and get home safe.
Rami is one of the nicest human beings on earth. Seriously saved my life diagnosing and fixing my headlight when I had to travel back to NY in a hurry. Truly above and beyond customer service!
This store is going down hill quick all the Good knowledgeable workers are gone and left with rude employees that don't know nothing about cars wont be going here anymore
Make sure to check tools before you leave the store. They'll give you a used tool, and if you plan to return, they'll say it is opened/used. Never buying from AAP again.
When To advance auto parts, needed a battery and a guy named Rob help me out and installed it very professionally. Just wanted to let him know. I appreciate it very much.
Rob, Ish and one other gentleman i havent got his name but are a rarity now a days. Friendly and knowledgeable guys that all have helped me out with my car needs. Offering good advice and generous with their time to help. Really appreciate their service. Thank you gentlemen!
My battery died. I went in to get a replacement installed. The worker said he won't install my battery because it's cold out and he isn't going outside. I thought he was kidding. He wasn't. I said then I'll go buy a battery somewhere else. He said, that's fine. So I left and bought a battery elsewhere.
I won't be returning to that store again. There are plenty of auto parts stores nearby with helpful staff.
I come here whenever I come home to check on my parents' car and need to replace basic stuff. They switch out wipers for free. The staff people are super helpful and patient.
Went to advance Auto in shop rite plaza and Actually talked to a worker named Rob that actually knew about cars and figured out what was wrong with my car just buy describing it to him he recommended cleaning mass airflow sensor so I tried it and my car hasn't ran that good in years he figured it out in minutes when 2 shops couldn't figure it out WOW about time they got someone knowledgeable about cars 👍
Staff really tries to help you, not just sell you stuff. I appreciate the questions and recommendations not just a sales pitch. I went in for a battery for my son's car and walked away with specific things for our mechanic to look at because the battery and electrical system tested as good and there are a couple other things that could possibly cause the car not to start from time to time.
First time I went to advance auto parts in shop rite plaza all the guys there must have been new cause they were not helpful at all they actually made the job more difficult than it really had to be I have never heard of using the machine to read if you have the check engine light then google it to find out what it is and I have never had to leave a debit card to use the car reader like really what we gonna do with a car reader the gonna tell my son in law to google the code none of the auto parts stores tell us that all in all I was very confused and unhappy so we left and went to the other one closer to oreillys which is also a very nice place that I’ve had a good experience with...
Very clean and well stocked. I needed wiper blades and given 3 choices! The gentleman behind the counter also had no qualms helping me put them onto my vehicle. Extremely quick service.
I have had nothing but great service at this Advance Auto store. It's in my neighborhood and I'm grateful when they advised me on the best choice for power steering fluid. Another time they steered me toward the upgraded oil because it was on sale. Thanks, Shawn and team!
Overall poor work ethic on behalf of the employees... closing and locking up the store 5 minutes early... Your store hours listed online states 9PM I called to verify and the employee that answered stated that the hours changed and they close at 8
The staff are very helpful with my experience's of going there for my automotive needs . And if you don't see what your looking for on the shelves or walla,just ask the folks behind the counter and I'm sure they will find something to resolve your demands. Happy Shopping Folks....😊
Every time I go here I never have any issues. I do call them before I go to the store that I have question from their website. They always answer my questions. I had to get my car battery checked to see if I needed a new battery for my car. They were all of help and good customer service experience.
Good place to buy parts, but they are more cashier than anything else. Good prices but do a bit of home work before you go there. Napa hires ex-mechanics, they can point you towards the right parts.
Visited advance auto parts yesterday, the store manager Shawn so lovey and so helpful, he explained me each and every part that I need, the difference between various company’s. I would love to go there every time if need any auto parts for my car. Thanks being so friendly and helping people towords their need Shawn. I definitely recommend every one in Bristol to go and check this shop.
Cheers
Prasad.
Free installation of wiper blades and batteries. Free rental of many tools. Courteous and knowledgeable staff. Speed Perks incentive program saves money.
The Customer Service is good. So.etimes depends who you get. Of they don't have e the part in stock they can order it for you, however in order to do so, you have to go in person to pre-planned for it. They would t take a credit card over the phone.
After having a terrible & upsetting experience at Autozone in West Hartford on 4/20/16, I was hesitant to try another auto parts store. Jan (Janette D. According to my receipt) was EXTREMELY helpful, courteous and professional. She not only helped me with my purchase by making informed recommendations, but she was engaging and developed a nice rapport with me. Her demeanor & personality made for a very pleasant and memorable experience and definitely made up for the poor service I had received at Autozone.
Jan has garnered you a loyal customer for life and I am sure to tell everyone I know to choose Advance Auto over autozone & the like!!!!!!! Thank you, Jan!!
1098 Farmington Ave, Bristol, CTMental health service
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