Goodwill Avon Store & Donation Station in
Avon Township (CT)

I had a really disappointing experience at this Goodwill location. A children’s basketball hoop had two price tags one marked $5.99 and another $14.99 and the manager refused to honor the lower price. He was dismissive and unprofessional, claiming “people put these stickers on,” even though the $5.99 tag was clearly flat and untampered with. No customer should be treated this way. It’s not only unfair but it feels misleading and possibly not even legal to display two prices and refuse the lower one. I will no longer be donating at this location after seeing how poorly customers are treated and how little integrity is shown here. Think twice before supporting this store.

I go to this store a couple times a week. It's hit or miss as to finding things of interest and very full shelves. Find that it also depends on who is pricing stuff in the back as to whether it's overpriced or a good bargain. Found a couple figurines the other day there that were priced 11.99 where the store in Torrington had the same ones not long ago priced at 3.99.

I felt like I was being watched every move I made which made me very uncomfortable! But other then that it’s very clean inside.

Very unorganized, no idea where anything is especially in the men’s section. Also started coughing pretty hard from the sheer amount of dust and such.

Prices can be a little high sometimes but that goes for any thrift store i suppose, overall clean and neat store with friendly staff!

So apparently their minimum price in the store is 1.99?!? What happened to thrift store prices. I go to many other thrift shops and their prices are .50 cents or $1 and very reasonable prices. But this goodwill is being greedy and want a minimum of 1.99 for something not even worth that much. I saw an item with original manufacturer tag that shown 99cents but goodwill marked it up to 1.99? That’s absurd! And when I bring it up to associates all they can say is the minimum is 1.99. What management decision was this to overcharge for dollar or less of value items. I don’t mind paying up for something of value but this is just preying on vulnerable people that shop there. Why is goodwill l charging retail pricing and many times over retail prices for used items. Target has better value items at better prices than this goodwill.

This is a nice store to shop at when it’s not busy. Employees are friendly and helpful. However, there are some customers which appear to be resellers that are regulars and probably go there daily. They seem to get first dibs from the bins before employees can put it out on the floor. These regulars also seem to cozy up to employees probably to get first dibs on nice stuff. I just think it’s unfair that these resellers get first dibs while everyone else is trying to get a fair chance at good stuff as well. I wish it was open a little later so I can shop in peace without a bunch of resellers pushing each other to get to the bin first.

This Goodwill is probably one of the worst I have visited looking for items. Store is not well organized, a lot of the items are junk, the prices are high and the selection is not good. It was a real dissapointment. I can only figure the good stuff is getting sold online while the throw away stuff attempts to get sold at the store.

I’ve been coming to this goodwill for years and highly recommend. I just lost my phone in there and everyone on the team was SO KIND AND HELPFUL. Such nice people. I really appreciate it!

This Goodwill was a bit cluttered; they had carriages in random spots piled up throughout the store. The clothes were hung on the ends of the rack. I think people were just throwing it anywhere. There was a jacket that was hung on the end of the rack near the dressing rooms; I thought it might've belonged to someone, but then I saw a tag on it. This worked out in a way because I liked the jacket and purchased it. Other than that, it is a typical Goodwill; just look for the color of the week to get additional savings. I found some good deals. That jacket was from the Gap and I got it for $15; that's cheap for a name brand.

This Goodwill is a nightmare. From hideous outdated candy at more than store pricing to headless leprechauns figures that scare the kids it’s unbelievable. For such an affluent town as Avon most donations must be going out the back door. Management is unintelligible. Every time I have gone here recently it’s dirty, trash-scattered floor is reminiscent of a developing country. Sorry but this place is truly disgraceful and I have the photos to prove it. Pass this place by. And do not donate here.

Went Sat. am and the store was wall-to-wall people. My buddy and I checked out the merch and she found a practically brand new pet leash. I found a 2 piece veggie steamer for $1. However, the floor needs a sweep asap.

Store had a good variety of house decor and womens & kids shoes/clothes and was cleanly. But the reason for the 1 star rating is because when i walked in my partner and I saw a couch for sale in very good condition and wanted to purchase it. Did not have a sold sign so my partner asked an employee to purchase it. She (manager-in-training with a slight attitude) comes over and proceeds to ask "wheres the sold ticket that was here? If someone has it it needs to be put back" almost insinuating we/someone had taken it off, which we hadnt. We reply back stating when we walked in we saw no sold ticket on the couch. Then she follows by saying that the couch was put out this morning/today(10/31/22) and shell check to see if its not sold cause if it is shell get in trouble for selling it to someone else (which is understandable). So she goes and checks the purchased receipts book and then leaves us waiting by the couch while shes at the registers almost trying to avoid us but glancing over at us every few min. then walks over and says 'its was not for sale' even though it didnt have a sold sign and after her checking the book and tells us someone in the store might have the ticket. She then gives us a number to call for IF someone doesnt purchase the couch by tonight/tomorrow. So we take the paper and leave. (Mind you we live 35 min away) partner calls back 3 hours later and we're told by a manager couch IS available but were already home. I dont understand what her problem was or why she wouldnt sell us the couch even after another employee stated it was available for purchase when we were there. There was no reason to act how she did. I think it was rude and unprofessional of her and even though i dont want to make it about race i feel like it was in a sense because we were the only ones she treated this way at the store. Hopefully others who arent yt dont have to go through the same scenario as us. But all in all, we wont be going back. If you arent caucasian or look like you dont have money, save yourself the trouble from this type of experience.

The prices were very inconsistent, they had a few items from Target donations that they marked higher than the clearance price at Target. Also the manager on the day I shopped there was highly unprofessional. She berated a young cashier for making a minimal error. The poor young man was so nice, that I felt the need to come to his defense.

Omg this has to be the worst retail experience I've ever had. I have been a loyal shopper at this location since it opened. Never have. I heard a manager abscond and employee in front of customers on the sales floor like I did the other day. She was absolutely Appalling! When I asked the employee if she was okay, they replied it happens all the time. The price is in the last month have gone through the roof. Sales floor is absolutely filthy. I would have to say that I spend at least $200 a week there. That will no longer be the case as long as she is working there.

After moving, this has become my new "home" Goodwill. Some of the prices on items seem steep, but you'll find that at any thrift store you go to nowadays. Thrifting has become more popular, and the CEO's are cashing out. This store is good for women's clothing, children's clothing, children's toys, and dinnerware. There is a very large section for children and I have found the majority of it to be reasonably priced. The furniture is typically overpriced and general home decor tends to be broken/dirty, so I just skip these sections. I have no issue with the majority of the staff. There are a few key faces I see regularly and they have always been friendly to me. There is one shelf stocker in particular who has always been very diligent on the floor and friendly with both staff and customer. However, I recently had an issue at this location. I was there with my partner and we had found a game system resting on top of the valuables case that my partner wanted. We got in line to purchase it, but the cashier found no sticker on it. She called up a manager for us who began looking the item up (I'm sure just trying to price match it online). The manager did not really greet or speak to us. The cashier continued chatting with us while we waited. The "manager" told the cashier that she had to take it to the back to be repriced and left. We tried to ask the cashier how long it might be until we would see it again, as we were still very interested in purchasing, but she was unsure. We feel this was very poor service. The manager could have offered us a price for a similar system or gotten it repriced promptly, but instead felt the need to take it from us (without ever fully engaging with us) to have it repriced so the store could make the most money off it. Goodwill is supposed to give back to the community, yes through it's donation efforts, but also through it's *sales to customers*. We, the customers, are also the community. It feels cruel that they would deny us purchases and charge as much as possible whenever they can. I have since revisited several times just to check on that case to see if our item has reappeared with no luck. The actions of the manager on this day and the poor experience as a whole has soured my view of this Goodwill location.

Pricing increases are becoming insane on items that just aren’t worth their asking sticker rates. It’s nonsense to claim the prices must increase to continue supporting their “local mission”. As a weekly customer I’m finding the daytime management to have zero interest in providing friendly or helpful service. Most the the staff is more than kind and helpful- a shame they’re stuck with their terrible management.

The Avon store is great, they have a good variety of clothing from infants to plus or extended male sizes. The store is very clean & there are always staff on the floor, cleaning or assisting customers. Staff are always at the register assisting & the checkout process is very quick. They also carry housewares, bedding, electronics & a decent furniture selection. I always look for the seasonal decorations as there is a large selection. They have great hours too.

Price are $$$$$$$,I thought goodwill help make item affordable for people who can't afford shop in regular retail .price are higher depends of the manager how is working that day. Goodwill is selling target items more expensive than target

Nice as always, this Goodwill ? has a lot of good clothes . In good shape, great price .I found two beautiful ? T-shirt , almost new . Come and donate, is easy. You can bring your donations to the drive through, drop-off and move on , staff is very nice . Ps,They might ask you if you would like a receipt and you all set.

Pricing of old and used clothes are expensive! you can buy same brand and new to tjmaxx or marshall for the same price! I wonder how they came up with the pricing. Anyway, one lady from cashier seems not happy because most of the glass and plates, jar,mug, we bought are with $1 tag and she cant believe with the price,maybe she is expecting more and that person in-charge doing the pricing done it wrong!. The only one I like in this place is the location and the parking area. The arrangement of the items are confusing, they need to staff more to arrange the items as it looks junk on a shelf.

I’m not sure if it’s a Connecticut thing (we just moved here from the west) but I don’t like how the shoes and books aren’t split into children’s sections. It’s hard to find kids books when all the books are together. Also, the kids clothes aren’t organized into gender and sizes. It would be a lot easier to find specific sizes and clothes if they were organized better.

I don't have much patience looking through the clothing racks but it looked like they had some good stuff. I bought two videos, 3 classical music disc's and 2 books Great selection. Spent $9 total.

Great experience. They have lots of cute furniture and the staff is so kind in fact there were a couple errors with the charges and they were kind enough to let me come back in and correct everything. Since it's always final sale at Goodwill this went above and beyond in terms of customer service and honesty. I purchased so many items that were all dresses so it was not easy to see the mistakes (we all make them) but I am so glad the manager was able to correct the charges and showed me some other items that I bought and love. This is definitely a wonderful place to shop if you love to thrift and that service was exemplary! Thank you all!

Selina D, an employee at this goodwill treated customers with a very cold and mean attitude. we came in a little under 15 minutes before closing, as we walked in she yelled across the store “we are closed it’s 7, we close at 7”. I then took my phone out and said “okay” because the time wasn’t 7 yet, so I assumed I heard her wrong. She then proceeded to say to her co workers “do not ring them up if they come up here“. I find this type of behavior very rude as we would have been in and out before the store closed. This made the two of us feel too uncomfortable to browse or purchase anything, just walked in to get her name. I don’t think someone working at a thrift store that should be giving back to the community should be treating valued customers in such a demeaning way. Very rude all I gotta say about that...

Cleaner, organized, and more spacious than most. I saw damaged items for sale. Breaking up sets of dishes for more money. Not a thrift store anymore. Prices are too high. 1/2 price is still pushing it. A year ago I would have given them all a good rating but something changed. Maybe Corporate stepped in to make more money?

Horrible ,,, I shopped here since they opened went to purchase quite a bit of items,,, the cashier decided 2 shirts were more $$$ when I got to check out. Manager decided to "shake" me down for more money at register. They lost a loyal customer for a few dollars. Not sure it's even legal to demand more than price is marked. Don't waste your time thrifts Savers , Clinton , enfield goodwill much nicer cleaner and better deals ,,,